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Cisco Prime Collaboration 9.5 Ordering Guide

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Contents

Introduction. 3

Purpose, Audience, and Scope. 3

What Is Cisco Prime for IT?. 3

What Is Cisco Prime Collaboration?. 3

Ordering and Quoting Tools. 4

Orderability and First Customer Shipment 4

Upgrade Information. 4

Cisco Prime Product Assured Software Subscription. 4

How to Count Endpoints for Cisco Prime Collaboration. 6

Cisco Prime Collaboration Product Numbers. 6

Endpoint and Scale-Based Licensing. 6

Cisco Prime Collaboration Assurance Endpoint Categories. 7

Cisco Prime Collaboration Bundle Product Numbers. 8

Cisco Prime Collaboration Assurance and Analytics à laCarte Product Numbers. 9

Cisco Prime Collaboration Assurance Upgrade Product Numbers. 10

Standalone Product Assured Software Subscription for UOM/USM Upgrades. 10

Analytics Upgrade Product Numbers. 11

Cisco 1040 Sensor Ordering. 11

Provisioning Product Numbers. 12

Provisioning Upgrade Product Numbers. 12

Cisco Services. 13


Introduction

Purpose, Audience, and Scope

Purpose:This document describes packaging structure and ordering for Cisco PrimeCollaboration as part of the Cisco® Unified Communications System Release 9.x.

Audience: Cisco field personnel and Cisco channel partners.

For more detailed information about Cisco Prime Collaboration, go to the external website http://www.cisco.com/go/primecollaboration, including the “partner resources” area, the internal website http://wwwin.cisco.com/nmtg/fieldportal/products/primecollaboration.shtml,or email ask-primecollab@cisco.com.

What Is Cisco Prime for IT?

Cisco Prime for IT is an innovative strategy and portfolio of management products that empower IT departments to more effectively manage their networks and the services they deliver. Cisco Prime is built upon a network services management foundation and a set of common attributes. The network services management foundation provides a “top-down” approach to efficiently plan, deploy, and manage the network from a business andend-user perspective. The common attributes deliver integrated Cisco best practices and a consistent operational experience across the product portfolio including an intuitive workflow-oriented interface. Cisco Prime simplifies network management, improves operations efficiency, reduces errors, and makes the delivery of network services more predictable.

Cisco Prime for IT supports integrated lifecycle management of networks, services, and endpoints for Cisco borderless network, data center, and collaboration architectures with end-to-end assurance. It helps IT departments achieve:

Improved operational efficiencies: Reduce network errors, speed troubleshooting, and improve the delivery of network services

Reduced operating expenses: Speed deployments, minimize IT staffing, and reduce training requirements with easy-to-use tools, workflows, and automated best practices that simplify network management

Lower capital expenditures: Make the most of network investments through converged management and cross-integration with existing operations, systems, and northbound processes

What Is Cisco Prime Collaboration?

Cisco Prime Collaboration, part of Cisco Prime for IT, is a comprehensive voice and video service assurance and management system, with a set of powerful provisioning, monitoring and troubleshooting, and reporting and analytics capabilities that aids operators in delivering a first-rate end-user experience by:

Accelerating voice provisioning and associated changes

Viewing and monitoring voice and video collaboration sessions in real time, helping provide timely support to end users when problems arise

Significantly reducing operating costs by dramatically shortening the time required to locate problems that affect service

Providing detailed video flow path analysis to rapidly isolateareas of service degradation in the session path, with increased visibility when accessing Cisco medianet-enabled networks

Helping enable effective management of critical assets through simplified diagnostics and use reports and at-a-glance summaries

Cisco Prime Collaboration is the evolution of the separate management products for Cisco voice and video, replacing the Cisco Prime Unified Communications Management Suite (UCMS) and its four component products (Cisco Prime Unified Provisioning Manager [UPM], Cisco Prime Unified Operations Manager [UOM], Cisco Prime Unified Service Monitor [USM], and Cisco Unified Service Statistics Manager [USSM]) and Cisco Prime Collaboration Manager. Note: The historical reporting capabilities inherent within Cisco Unified Service Statistics Manager are included in Cisco Prime Collaboration 9.5.

Prime Collaboration Analytics - New for 9.5

New in Prime Collaboration 9.5, the Analytics option provides historical reporting and helps analyze the adoption rate and usage of collaboration end points. Analytics is a purchased option and requires Assurance to provide the raw information. Analytics is a minor (no charge under SAS) upgrade from USSM.

Ordering and Quoting Tools

Cisco Prime Collaboration is a configured product. Cisco ordering and quoting tools are located on cisco.com (password required) at http://www.cisco.com/en/US/partner/ordering/index.shtml.

Cisco Commerce Workspace is the next generation for the Ordering/Pricing Tools. Cisco Prime Collaboration 9.5 is included there.

The Cisco Ordering Tool may also be used to place an order for Cisco Prime Collaboration.

Orderability and First Customer Shipment

Table 1 lists the first order date and the first customer shipment (FCS) date for Cisco Prime Collaboration 9.5.

Table 1. Projected First Orderability and Customer Shipment Dates

Product

First Order Date

FCS Date

Cisco Prime Collaboration 9.5

May 29, 2013

July 10, 2013

Upgrade Information

Cisco Prime Product Assured Software Subscription

The Cisco Prime Product Assured Software Subscription has been created to provide a way for customers to pre-purchase major software upgrades for Cisco Prime management products. It is modeled and administered like the Unified Communications Software Subscription (UCSS) for Cisco Unified Communications products.

Cisco Prime Product Assured Software Subscriptionis a subscription product that will allow the customer to purchase major software releases at no additional charge for the duration of the activated subscription term, which can be for 1, 2, 3, and 5 years. It will apply to contracts for Cisco Prime products, beginning with Cisco Prime Collaboration 9.0, when linked to an active Cisco Prime Collaboration Essential Operate Service (ESW) contract.

Product Assured Software Subscription will also allow the customer to upgrade from Cisco Prime UCMS, which is a major upgrade, by purchasing either a 3-year contract (to upgrade from UOM/USM 8.x or UPM 2.x or 8.x) or a 5‑year contract (to upgrade from UOM/USM 2.x).

Product Assured Software Subscription customers will obtain major upgrade images and licenses using the Product Upgrade Tool (PUT). The Software Application Support (SAS) service product numbers used in the past are completely replaced by the ESW service product numbers. Cisco ESW provides customer entitlement to Cisco Technical Assistance Center (TAC) support and access to Cisco.com technical resources, peer-to-peer online forums, newsletters and online tools, and maintenance and minor software application updates.

See Tables 10 and 11 for the Product Assured Software Subscription numbers for upgrading from UOM and USM. See Table 17 for the Product Assured Software Subscription numbers for upgrading from UPM.

Regular Upgrades without Product Assured Software Subscription

Cisco Prime Collaboration upgrades may be purchased without Product Assured Software Subscription. In this scenario, major upgrades are provided using the upgrade product numbers listed below. ESW will be used in either case for minor upgrades and TAC support, allowing minor image and patch downloads from the Cisco.com software download site.

Regular Upgrades

Cisco Prime Collaboration upgrades may be purchased without the 3-5 year Product Assured Software Subscription requirement for those customer who can’t purchase a multi-year subscription. In this scenario, major upgrades are purchased normally using the upgrade product numbers listed in tables 10 and 17. Subscription services will appear as an option to the regular upgrade. ESW will be used in all cases for minor upgrades and TAC support, allowing minor image and patch downloads from the Cisco.com software download site.

Cisco Prime UCMS and Cisco Prime Collaboration Manager Upgrade Version Details

Cisco Prime Collaboration 9.5 is a minor upgrade from Cisco Prime Collaboration 9.0, Cisco Prime Collaboration Manager, and Cisco USSM and a major upgrade from Cisco Prime UOM, USM, and UPM. The major upgrades require the purchase of an upgrade product number or Product Assured Software Subscription. The minor upgrade image for the Cisco Prime Collaboration Manager upgrade may be ordered using product number R-PC-9.5-ASSW-K9= at $0.

Cisco Prime Unified Service Monitor (USM) upgrade is included with Cisco Prime UOM upgrade.

The minor upgrade image for the Cisco USSM upgrade may be ordered using product numbers
R-PC-9.5-ASSW-K9= and L-PC-A-SSM-AN-U, both at $0 from Table 12.

The licensing changes required for the Cisco Prime Collaboration upgrade are handled by sending an email to ask‑primecollab@cisco.com.This will allow the product team to change the Cisco Prime Collaboration Manager licenses you already have from UUID to MAC node locked.

Cisco Prime Unified Service Statics Manager Upgrade

The upgrade from USSM any version to Cisco Prime Collaboration Analytics is free under the customer SAS agreement. Cisco Prime Collaboration Assurance is required when Cisco Prime Collaboration Analytics is deployed to provide the source statistics.The Assurance and Analytics total installed endpoint counts must match and will be checked when the Analytics license is installed. Table 2 maps major and minor upgrades to Cisco Prime Collaboration 9.5.

Table 2. Major Versus Minor Upgrade Mapping to Cisco Prime Collaboration 9.5

ProductUpgrade from

MinorUpgrade

Major Upgrade from Version*

Major Upgrade from Version**

Cisco Prime Unified Operations Manager

2.x

8.0, 8.5, 8.6, 8.7, 9.0

Cisco Prime US Mup grade is included with Cisco Prime UOM

N/A

N/A

N/A

Cisco Prime Unified Provisioning Manager

N/A

N/A

1.3.x, 2.0, 2.1, 2.2, 8.5, 8.6, 8.7, 9.0

Cisco Unified Service Statistics Manager

1.x, 2.x, 8.x, 9.0

N/A

N/A

Cisco Prime Collaboration Manager

1.x

Cisco Prime Collaboration Assurance

9.0

Cisco Prime Collaboration Provisioning

9.0

* Larger upgrade fee or 5-year Product Assured Software Subscription.
** Smaller upgrade fee or 3-year Product Assured Software Subscription.

The database upgrade is supported from two versions back, so for any upgrades that are installed, regardless of whether major or minor, the installer will need to review the install guides for instructions on how to migrate a database from more than two versions back.

Note: License revisions are letter revisions. Cisco Prime Collaboration 9.5 uses revision A licenses. This A license represents the Cisco Prime Collaboration 9.x versions, and the “A” license supports minor and maintenance upgrades that are used until the next major release of Cisco Prime Collaboration, which will then be changed to “B.”

How to Count Endpoints for Cisco Prime Collaboration

Assurance option

Specify a single phone for each IP phone/soft phone pair (Cisco Unified Personal Communicator, Cisco IP Communicator, and Cisco Unified Client Services Framework that shares the same phone number or numbers.

Mobile phones are counted separately.

Analog phones connected to a voice gateway are not counted.

Provisioning option

All phones are managed individually and so are counted individually.

- This includes softphones, Jabber, Cisco UPC, and CSF.

Active analog ports on a voice gateway are counted as phones.

Analytics option

All endpoints are counted.

The total number of Analytics end points ordered must match the total number of all Assurance endpoints ordered.

Cisco Prime Collaboration Product Numbers

Endpoint and Scale-Based Licensing

Cisco Prime Collaboration 9.x licensing is based on endpoint count and value.

Service infrastructure devices (call control, conferencing devices, and so on) are included.

A Cisco Prime Collaboration base image product number must be ordered to get access to the Electronic Software Delivery (ESD), that is, R-PC-9.5-ASSW-K9= for Assurance/Analytics and R-PC-9.5-PRSW-K9= for Provisioning.

Enter the device license product number in the Cisco Ordering Tool or Cisco Commerce Work Center (CCW): L-PC-AS-DEVICE/L-PC-PR-DEVICE and the software licensing options will appear. Select the number of each option required.

Select the Product Assured Software Subscription contract length (optional).

Make sure software service is enabled in the ordering tool so the appropriate ESW product number will be configured.

All software deployment scale is controlled using a license file. The licenses are “additive”and stackable on the virtual machine VM so you can combine any of the license product numbers to reach an endpoint count not listed in the table.

Figure 1 is an order example showing how L-PC-AS-DEVICE expands in CCW to allow you to specify the licensing required and the Product Assured Software Subscription for that licensing. ESW is added when you specify Essential Services.

Cisco Prime Collaboration Assurance Endpoint Categories

Table 3 gives Cisco Prime Collaboration Assurance endpoint categories.

Table 3. Cisco Prime Collaboration Endpoint Categories

Mass Endpoints

Midrange Endpoints

High-End Single-Codec Endpoints

Multicodec Endpoints

Cisco IP Phones

Cisco Codec EX60

Cisco TelePresence® System 1000

Cisco TelePresence System 3000

Cisco Codec EX90

Cisco TelePresence System 1100

Cisco TelePresence System 3010

Cisco Cius®

Cisco Codec C90

Cisco TelePresence System 1300

Cisco TelePresence System 3200

Cisco Jabber Video for Cisco TelePresence (Movi)

Cisco Codec C60

Cisco TelePresence System 1400

Cisco TelePresence System 3210

Cisco IP Video Phone E20

Cisco Codec C40

Cisco Profile 42-C20

Cisco TelePresence System TX9000

Cisco Codec C20

Cisco Profile 42-C60

Cisco TelePresence System TX9200

Cisco TelePresence System 150 MXP

Cisco Profile 52-Dual

Cisco TelePresence System 1000 MXP

Cisco Profile 52

Cisco Tandberg 1500 MXP

Cisco Profile 65

Cisco TelePresence System 1700 MXP

Cisco Profile 65-Dual

Cisco Telepresense System Codec 3000 MXP

Cisco Profile 52-6000MXP

Cisco TelePresence System Codec 6000 MXP

Cisco TelePresence System MX200

Cisco TelePresence System MX300

Cisco TelePresence System 500

Cisco TelePresence SX20 Quick Set

Polycom

Tables 4 through 12 in the following sections give product numbers for Cisco Prime Collaboration products.

Cisco Prime Collaboration Bundle Product Numbers

Table 4. Cisco Prime Collaboration Provisioning, Assurance and Analytics Bundle Product Numbers

Product Number

Description

R-PC-9.5-PRSW-K9=

Cisco Prime Collaboration 9.5 Provisioning Software

R-PC-9.5-ASSW-K9=

Cisco Prime Collaboration 9.5 Assurance and Analytics Software

L-PC-A-PAAN

Cisco Prime Collaboration-A Prov, Assur, Analyt Bundle, configreqd

L-PC-A-PAAN-500

Cisco Prime Collaboration-A Prov, Assur, Analyt Bundle-500 endpoints

L-PC-A-PAAN-1K

Cisco Prime Collaboration-A Prov, Assur, Analyt Bundle-1000 endpoints

L-PC-A-PAAN-5K

Cisco Prime Collaboration-A Prov, Assur, Analyt Bundle-5000 endpoints

L-PC-A-PAAN-10K

Cisco Prime Collaboration-A Prov, Assur, Analyt Bundle-10,000 endpoints

L-PC-A-PAAN-20K

Cisco Prime Collaboration-A Prov, Assur, Analyt Bundle-20,000 endpoints

L-PC-A-PAAN-30K

Cisco Prime Collaboration-A Prov, Assur, Analyt Bundle-30,000 endpoints

L-PC-A-PAAN-60K

Cisco Prime Collaboration-A Prov, Assur, Analyt Bundle-60,000 endpoints

Table 5. Cisco Prime Collaboration Assurance and Analytics Bundle Product Numbers

Product Number

Description

R-PC-9.5-ASSW-K9=

Cisco Prime Collaboration 9.5 Assurance and Analytics Software

L-PC-A-AAN

Cisco Prime Collaboration-A Assur, Analytics Bundle, config reqd

L-PC-A-AAN-50

Cisco Prime Collaboration-A Assur, Analytics Bundle-50 endpoints

L-PC-A-AAN-100

Cisco Prime Collaboration-A Assur, Analytics Bundle-100 endpoints

L-PC-A-AAN-500

Cisco Prime Collaboration-A Assur, Analyt Bundle-500 endpoints

L-PC-A-AAN-1K

Cisco Prime Collaboration-A Assur, Analyt Bundle-1000 endpoints

L-PC-A-AAN-5K

Cisco Prime Collaboration-A Assur, Analyt Bundle-5000 endpoints

L-PC-A-AAN-10K

Cisco Prime Collaboration-A Assur, Analyt Bundle-10,000 endpoints

L-PC-A-AAN-20K

Cisco Prime Collaboration-A Assur, Analyt Bundle-20,000 endpoints

L-PC-A-AAN-30K

Cisco Prime Collaboration-A Assur, Analyt Bundle-30,000 endpoints

L-PC-A-AAN-60K

Cisco Prime Collaboration-A Assur, Analyt Bundle-60,000 endpoints

Cisco Prime Collaboration Assurance and Analytics à laCarte Product Numbers

Table 6. Cisco Prime Collaboration Mass Endpoint Assurance Product Numbers - New Installation

Product Number

Description

R-PC-9.5-ASSW-K9=

Cisco Prime Collaboration 9.5 Assurance and Analytics Software

L-PC-AS-DEVICE

Cisco Prime Collaboration Assurance and Analytics Dev Lic - config required

L-PC-A-500-MA-LIC

500 mass endpoint Cisco Prime Collaboration license

L-PC-A-1K-MA-LIC

1000 mass endpoint Cisco Prime Collaboration license

L-PC-A-2K-MA-LIC

2000 mass endpoint Cisco Prime Collaboration license

L-PC-A-5K-MA-LIC

5000 mass endpoint Cisco Prime Collaboration license

L-PC-A-10K-MA-LIC

10,000 mass endpoint Cisco Prime Collaboration license

L-PC-A-20K-MA-LIC

20,000 mass endpoint Cisco Prime Collaboration license

L-PC-A-30K-MA-LIC

30,000 mass endpoint Cisco Prime Collaboration license

L-PC-A-60K-MA-LIC

60,000 mass endpoint Cisco Prime Collaboration license

Table 7. Cisco Prime Collaboration Midrange, High-End, and Multicodec Endpoint Assurance Product Numbers - New Installation

Product Number

Description

R-PC-9.5-ASSW-K9=

Cisco Prime Collaboration 9.5 Assurance and Analytics Software

L-PC-AS-DEVICE

Cisco Prime Collaboration Assurance and Analytics Dev Lic - config required

L-PC-A-50-MID-LIC

50 midrange endpoint Cisco Prime Collaboration license

L-PC-A-100-MD-LIC

100 midrange endpoint Cisco Prime Collaboration license

L-PC-A-200-MD-LIC

200 midrange endpoint Cisco Prime Collaboration license

L-PC-A-500-MD-LIC

500 midrange endpoint Cisco Prime Collaboration license

L-PC-A-1K-MID-LIC

1000 midrange endpoint Cisco Prime Collaboration license

L-PC-A-10-HI-LIC

10 high-end, single-codec endpoint Cisco Prime Collaboration license

L-PC-A-20-HI-LIC

20 high-end, single-codec endpoint Cisco Prime Collaboration license

L-PC-A-50-HI-LIC

50 high-end, single-codec endpoint Cisco Prime Collaboration license

L-PC-A-100-HI-LIC

100 high-end, single-codec endpoint Cisco Prime Collaboration license

L-PC-A-200-HI-LIC

200 high-end, single-codec endpoint Cisco Prime Collaboration license

L-PC-A-1-MULT-LIC

1 multicodec endpoint Cisco Prime Collaboration license

L-PC-A-10-MUL-LIC

10 multicodec endpoint Cisco Prime Collaboration license

Table 8. Cisco Prime Collaboration Analytics Product Numbers - New Installation

Product Number

Description

R-PC-9.5-ASSW-K9=

Cisco Prime Collaboration 9.5 Assurance and Analytics Software

L-PC-AS-DEVICE

Cisco Prime Collaboration Assurance and Analytics Dev Lic - config required

L-PC-A-AN-50-LIC

Cisco Prime Collaboration-A Analytics License for 50 endpoints

L-PC-A-AN-100-LIC

Cisco Prime Collaboration-A Analytics License for 100 endpoints

L-PC-A-AN-500-LIC

Cisco Prime Collaboration-A Analytics License for 500 endpoints

L-PC-A-AN-1K-LIC

Cisco Prime Collaboration-A Analytics License for 1000 endpoints

L-PC-A-AN-2K-LIC

Cisco Prime Collaboration-A Analytics License for 2000 endpoints

L-PC-A-AN-5K-LIC

Cisco Prime Collaboration-A Analytics License for 5000 endpoints

L-PC-A-AN-10K-LIC

Cisco Prime Collaboration-A Analytics License for 10,000 endpoints

L-PC-A-AN-20K-LIC

Cisco Prime Collaboration-A Analytics License for 20,000 endpoints

L-PC-A-AN-30K-LIC

Cisco Prime Collaboration-A Analytics License for 30,000 endpoints

L-PC-A-AN-60K-LIC

Cisco Prime Collaboration-A Analytics License for 60,000 endpoints

Cisco Prime Collaboration Assurance Upgrade Product Numbers

Table 9. Cisco Prime Collaboration Mass Endpoint Assurance Product Numbers - Upgrade Without Cisco Prime Product Assured Software Subscription

Product Number

Description

R-PC-9.5-ASSW-K9=

Cisco Prime Collaboration 9.5 Assurance and Analytics Software

L-PC-A-OMV2UPG

Cisco Prime Collaboration UOM/USM V2.X Upgrade - Configuration required

L-PC-A-500-V2-UPG

500 mass endpoint tier upgrade license - from UOM 2.x

L-PC-A-1K-V2-UPG

1000 mass endpoint tier upgrade license - from UOM 2.x

L-PC-A-2K-V2-UPG

2000 mass endpoint tier upgrade license - from UOM 2.x

L-PC-A-5K-V2-UPG

5000 mass endpoint tier upgrade license - from UOM 2.x

L-PC-A-10K-V2-UPG

10,000 mass endpoint tier upgrade license - from UOM 2.x

L-PC-A-20K-V2-UPG

20,000 mass endpoint tier upgrade license - from UOM 2.x

L-PC-A-30K-V2-UPG

30,000 mass endpoint tier upgrade license - from UOM 2.x

L-PC-A-OMV8UPG

Cisco Prime Collaboration UOM/USMV8.X Upgrade - Configuration required

L-PC-A-500-V8-UPG

500 mass endpoint tier upgrade license - from UOM 8.x or 9

L-PC-A-1K-V8-UPG

1000 mass endpoint tier upgrade license - from UOM 8.x or 9

L-PC-A-2K-V8-UPG

2000 mass endpoint tier upgrade license - from UOM 8.x or 9

L-PC-A-5K-V8-UPG

5000 mass endpoint tier upgrade license - from UOM 8.x or 9

L-PC-A-10K-V8-UPG

10,000 mass endpoint tier upgradelicense - from UOM 8.x or 9

L-PC-A-20K-V8-UPG

20,000 mass endpoint tier upgradelicense - from UOM 8.x or 9

L-PC-A-30K-V8-UPG

30,000 mass endpoint tier upgradelicense - from UOM 8.x or 9

Standalone Product Assured Software Subscription for UOM/USM Upgrades

Table 10. Cisco Prime Collaboration - Cisco Prime Unified Operations Manager 2.x Upgrade Using Cisco Prime Product Assured Software Subscription

Product Number

Description

L-PCA-OM500V2-UPG=

500 mass endpoint prime collab 1st Gen Product Assured Software Subscription-5yr - for UOM 2.x upgrade w/Product Assured Software Subscription

L-PCA-OM1KV2-UPG=

1000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-5yr - for UOM 2.x upgrade w/Product Assured Software Subscription

L-PCA-OM2KV2-UPG=

2000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-5yr - for UOM 2.x upgrade w/Product Assured Software Subscription

L-PCA-OM5KV2-UPG=

5000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-5yr - for UOM 2.x upgrade w/Product Assured Software Subscription

L-PCA-OM10KV2-UPG=

10,000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-5yr - for UOM 2.x upgrade w/Product Assured Software Subscription

L-PCA-OM20KV2-UPG=

20,000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-5yr - for UOM 2.x upgrade w/Product Assured Software Subscription

L-PCA-OM30KV2-UPG=

30,000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-5yr - for UOM 2.x upgrade w/Product Assured Software Subscription

Table 11. Cisco Prime Collaboration - Cisco Prime Unified Operations Manager 8.x Upgrade Using Cisco Prime Product Assured Software Subscription

Product Number

Description

L-PCA-OM500V8-UPG=

500 mass endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UOM 8.x upgrade w/Product Assured Software Subscription

L-PCA-OM1KV8-UPG=

1000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UOM 8.x upgrade w/Product Assured Software Subscription

L-PCA-OM2KV8-UPG=

2000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UOM 8.x upgrade w/Product Assured Software Subscription

L-PCA-OM5KV8-UPG=

5000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UOM 8.x upgrade w/Product Assured Software Subscription

L-PCA-OM10KV8-UPG=

10,000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UOM 8.x upgrade w/Product Assured Software Subscription

L-PCA-OM20KV8-UPG=

20,000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UOM 8.x upgrade w/Product Assured Software Subscription

L-PCA-OM30KV8-UPG=

30,000 mass endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UOM 8.x upgrade w/Product Assured Software Subscription

Analytics Upgrade Product Numbers

Table 12. Cisco Prime Collaboration Analytics Product Numbers - Upgrade

Product Number

Description

R-PC-9.5-ASSW-K9=

Cisco Prime Collaboration 9.5 Assurance and Analytics Software

L-PC-A-SSM-AN-U

Service Statistics Manager PC-A-AN Upgrade, config reqd

L-PC-A-SSM-500-L-U

Service Statistics Manager PC-A-AN Upg Lic for 500 endpoints

L-PC-A-SSM-1K-L-U

Service Statistics Manager PC-A-AN Upg Lic for 1000 endpoints

L-PC-A-SSM-5K-L-U

Service Statistics Manager PC-A-AN Upg Lic for 5000 endpoints

L-PC-A-SSM-10K-L-U

Service Statistics Manager PC-A-AN Upg Lic for 10,000 endpoints

L-PC-A-SSM-20K-L-U

Service Statistics Manager PC-A-AN Upg Lic for 20,000 endpoints

L-PC-A-SSM-30K-L-U

Service Statistics Manager PC-A-AN Upg Lic for 30,000 endpoints

Cisco 1040 Sensor Ordering

Determine Whether Cisco 1040 Sensors Are Required

Cisco Prime Collaboration Assurance collects its voice statistics from Cisco Unified Communications Manager, the Cisco 1040 Sensor, and Cisco Prime Network Analysis Module (NAM) products. The key difference between getting statistics from the Cisco Unified Communications Manager and the Cisco 1040 Sensor or Cisco Prime NAM is that the Cisco 1040 sensor and Cisco Prime NAM provide call quality stats every minute during the call, and Cisco Unified Communications Manager-based call quality statistics are only available at the end of the call. Cisco 1040 is also easy to shipto a site and install as an adhoc diagnostic probe.

Determine the Numberof Cisco 1040 Sensors Required

The number of Cisco 1040 sensors required is based on the number of phones in the network and whether you monitor both the incoming and outgoing calls. Each sensor can monitor up to 100 simultaneous Real-Time Transport Protocol (RTP) streams per minute. It is recommended that the sensors be placed as close as possible to the phones to ensure the call quality is tapped at the best point in the network to accurately measure the end-user experience.The Cisco 1040 sensors are ordered in packages (packs) that contain 2 sensors or 5 sensors. The number of RTP streams supported by NAM depends on the NAM platform.

Tables 13 and 14 give product numbers for Cisco 1040 sensors and 1040 sensor service.

Table 13. Cisco 1040 Sensor Product Numbers

Product Number

Description

CUSM-1040-2PK

Cisco 1040 Sensor 2 Pack

CUSM-1040-5PK

Cisco 1040 Sensor 5 Pack

Table 14. Cisco 1040 Sensor Service Product Numbers

Product Number

Description

CON-P2ST-10402PK

SMARTnet® 8X5XNBD Cisco 1040 Sensor 2 Pack

CON-P2ST-10405PK

SMARTnet 8X5XNBD Cisco 1040 Sensor 5 Pack

Provisioning Product Numbers

Table 15 gives product numbers for new installations of Cisco Prime Collaboration Provisioning. Tables 16 and 17 in the following sections give upgrade product numbers.

Table 15. Cisco Prime Collaboration Provisioning Product Numbers - New Installation

Product Number

Description

R-PC-9.5-PRSW-K9=

Cisco Prime Collaboration 9.5 Provisioning Software

L-PC-PR-DEVICE

Cisco Prime Collaboration Provisioning Dev Lic - config required

L-PC-A-PROV-API=

Cisco Prime Collaboration Provisioning Application Program Interface Feature License

L-PC-A-500-PR-LIC

500 endpoint Cisco Prime Collaboration Provisioning license

L-PC-A-1K-PR-LIC

1000 endpoint Cisco Prime Collaboration Provisioning license

L-PC-A-2K-PR-LIC

2000 endpoint Cisco Prime Collaboration Provisioning license

L-PC-A-5K-PR-LIC

5000 endpoint Cisco Prime Collaboration Provisioning license

L-PC-A-10K-PR-LIC

10,000 endpoint Cisco Prime Collaboration Provisioning license

L-PC-A-20K-PR-LIC

20,000 endpoint Cisco Prime Collaboration Provisioning license

L-PC-A-30K-PR-LIC

30,000 endpoint Cisco Prime Collaboration Provisioning license

L-PC-A-60K-PR-LIC

60,000 endpoint Cisco Prime Collaboration Provisioning license

Provisioning Upgrade Product Numbers

Table 16. Cisco Prime Collaboration Provisioning Product Numbers - Upgrade Without Product Assured Software Subscription

Product Number

Description

R-PC-9.5-PRSW-K9=

Cisco Prime Collaboration 9.5 Provisioning Software

L-PC-A-PMV2-8UPGR

Cisco Prime Collaboration PM V2.X-8.X Upgrade - Configuration required

L-PC-A-500-PR-UPG

500 provisioning endpoint tier upgrade license

L-PC-A-1K-PR-UPG

1000 provisioning endpoint tier upgrade license

L-PC-A-2K-PR-UPG

2000 provisioning endpoint tier upgrade license

L-PC-A-5K-PR-UPG

5000 provisioning endpoint tier upgrade license

L-PC-A-10K-PR-UPG

10,000 provisioning endpoint tier upgrade license

L-PC-A-20K-PR-UPG

20,000 provisioning endpoint tier upgrade license

L-PC-A-30K-PR-UPG

30,000 provisioning endpoint tier upgrade license

L-PC-A-60K-PR-UPG

60,000 provisioning endpoint tier upgrade license

Table 17. Cisco Prime Collaboration - Cisco Prime Unified Provisioning Manager 2.x-8.x Upgrade Using Cisco Prime Product Assured Software Subscription

Product Number

Description

L-PCA-PR-500-UPG=

500 provisioning endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UPM 2.x-8.x upgrade w/Product Assured Software Subscription

L-PCA-PR-1K-UPG=

1000 provisioning endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UPM 2.x-8.x upgrade w/Product Assured Software Subscription

L-PCA-PR-2K-UPG=

2000 provisioning endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UPM 2.x-8.x upgrade w/Product Assured Software Subscription

L-PCA-PR-5K-UPG=

5000 provisioning endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UPM 2.x-8.x upgrade w/Product Assured Software Subscription

L-PCA-PR-10K-UPG=

10,000 provisioning endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UPM 2.x-8.x upgrade w/Product Assured Software Subscription

L-PCA-PR-20K-UPG=

20,000 provisioning endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UPM 2.x-8.x upgrade w/Product Assured Software Subscription

L-PCA-PR-30K-UPG=

30,000 provisioning endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UPM 2.x-8.x upgrade w/Product Assured Software Subscription

L-PCA-PR-60K-UPG=

60,000 provisioning endpoint prime collab 1st Gen Product Assured Software Subscription-3yr - for UPM 2.x-8.x upgrade w/Product Assured Software Subscription

Cisco Services

Cisco Unified Communications Services

Gain an accelerated return on investment for Cisco Unified Communications deployments with a resilient, converged network that meets business needs. Using the Cisco Lifecycle Services approach, Cisco and its channel partners provide a broad portfolio of unified communications services that address all aspects of network deployment, operation, and optimization.

Essential Operate Services (ESW)

ESW is required for any Product Assured Software Subscription service. It also replaces SAS for all upgrades from UCMS or Collaboration Manager.

The ESW product numbers for all Cisco Prime Collaboration 9.x products are listed Table 18.

Table 18. ESW Product Numbers

Product Number

Service SKU

Service SKU Description

L-PC-AS-DEVICE

CON-ESW-PCASDEV

ESSENTIAL SW NULL SKU-No line item services included

L-PC-A-500-MA-LIC

CON-ESW-PCA500MA

ESSENTIAL SW Prime CM 500 mass endpoint tier license

L-PC-A-1K-MA-LIC

CON-ESW-PCA1KMA

ESSENTIAL SW Prime CM 1000 mass endpoint tier license

L-PC-A-2K-MA-LIC

CON-ESW-PCA2KMA

ESSENTIAL SW Prime CM 2000 mass endpoint tier license

L-PC-A-5K-MA-LIC

CON-ESW-PCA5KMA

ESSENTIAL SW Prime CM 5000 mass endpoint tier license

L-PC-A-10K-MA-LIC

CON-ESW-PCA10KMA

ESSENTIAL SW Prime CM 10,000 mass endpoint tier license

L-PC-A-20K-MA-LIC

CON-ESW-PCA20KMA

ESSENTIAL SW Prime CM 20,000 mass endpoint tier license

L-PC-A-30K-MA-LIC

CON-ESW-PCA30KMA

ESSENTIAL SW Prime CM 30,000 mass endpoint tier license

L-PC-A-60K-MA-LIC

CON-ESW-PCA60KMA

ESSENTIAL SW Prime CM 60,000 mass endpoint tier license

L-PC-A-50-MID-LIC

CON-ESW-PCA50MD

ESSENTIAL SW Prime CM 50 midrange endpoint tier license

L-PC-A-100-MD-LIC

CON-ESW-PCA100MD

ESSENTIAL SW Prime CM 100 midrange endpoint tier license

L-PC-A-200-MD-LIC

CON-ESW-PCA200MD

ESSENTIAL SW Prime CM 200 midrange endpoint tier license

L-PC-A-500-MD-LIC

CON-ESW-PCA500MD

ESSENTIAL SW Prime CM 500 midrange endpoint tier license

L-PC-A-1K-MID-LIC

CON-ESW-PCA1KMD

ESSENTIAL SW Prime CM 1K midrange endpoint tier license

L-PC-A-10-HI-LIC

CON-ESW-PCA10HI

ESSENTIAL SW Prime CM 10 high end single codec lic

L-PC-A-20-HI-LIC

CON-ESW-PCA20HI

ESSENTIAL SW Prime CM 20 high end single codec license

L-PC-A-50-HI-LIC

CON-ESW-PCA50HI

ESSENTIAL SW Prime CM 50 high end single codec license

L-PC-A-100-HI-LIC

CON-ESW-PCA100HI

ESSENTIAL SW Prime CM 100 high end single codec license

L-PC-A-200-HI-LIC

CON-ESW-PCA200HI

ESSENTIAL SW Prime CM 200 high end single codec license

L-PC-A-1-MULT-LIC

CON-ESW-PCA1MUL

ESSENTIAL SW Prime CM 1 high end multicodec license

L-PC-A-10-MUL-LIC

CON-ESW-PCA10MUL

ESSENTIAL SW Prime CM 10 high end multicodec license

L-PC-PR-DEVICE

CON-ESW-PCPRDEV

ESSENTIAL SW NULL SKU-No line item services included

L-PC-A-500-PR-LIC

CON-ESW-PCA500PR

ESSENTIAL SW Prime CM 500 end point provisioning license

L-PC-A-1K-PR-LIC

CON-ESW-PCA1KPR

ESSENTIAL SW Prime CM 1K end point provisioning license

L-PC-A-2K-PR-LIC

CON-ESW-PCA2KPR

ESSENTIAL SW Prime CM 2K end point provisioning license

L-PC-A-5K-PR-LIC

CON-ESW-PCA5KPR

ESSENTIAL SW Prime CM 5K end point provisioning license

L-PC-A-10K-PR-LIC

CON-ESW-PCA10KPR

ESSENTIAL SW Prime CM 10K end point provisioning license

L-PC-A-20K-PR-LIC

CON-ESW-PCA20KPR

ESSENTIAL SW Prime CM 20K end point provisioning license

L-PC-A-30K-PR-LIC

CON-ESW-PCA30KPR

ESSENTIAL SW Prime CM 30K end point provisioning license

L-PC-A-60K-PR-LIC

CON-ESW-PCA60KPR

ESSENTIAL SW Prime CM 60K end point provisioning license

L-PC-A-PROV-API=

CON-ESW-PCAPRAPI

ESSENTIAL SW Prime CM Provisioning API Feature License

L-PC-A-OMV2UPG

CON-ESW-PCASDEV

ESSENTIAL SW NULL SKU-No line item services included

L-PC-A-500-V2-UPG

CON-ESW-PCA500MA

ESSENTIAL SW Prime CM 500 mass end point tier license

L-PC-A-1K-V2-UPG

CON-ESW-PCA1KMA

ESSENTIAL SW Prime CM 1000 mass end point tier license

L-PC-A-2K-V2-UPG

CON-ESW-PCA2KMA

ESSENTIAL SW Prime CM 2000 mass end point tier license

L-PC-A-5K-V2-UPG

CON-ESW-PCA5KMA

ESSENTIAL SW Prime CM 5000 mass end point tier license

L-PC-A-10K-V2-UPG

CON-ESW-PCA10KMA

ESSENTIAL SW Prime CM 10,000 mass end point tier license

L-PC-A-20K-V2-UPG

CON-ESW-PCA20KMA

ESSENTIAL SW Prime CM 20,000 mass end point tier license

L-PC-A-30K-V2-UPG

CON-ESW-PCA30KMA

ESSENTIAL SW Prime CM 30,000 mass end point tier license

L-PC-A-OMV8UPG

CON-ESW-PCASDEV

ESSENTIAL SW NULL SKU-No line item services included

L-PC-A-500-V8-UPG

CON-ESW-PCA500MA

ESSENTIAL SW Prime CM 500 mass endpoint tier license

L-PC-A-1K-V8-UPG

CON-ESW-PCA1KMA

ESSENTIAL SW Prime CM 1000 mass endpoint tier license

L-PC-A-2K-V8-UPG

CON-ESW-PCA2KMA

ESSENTIAL SW Prime CM 2000 mass endpoint tier license

L-PC-A-5K-V8-UPG

CON-ESW-PCA5KMA

ESSENTIAL SW Prime CM 5000 mass endpoint tier license

L-PC-A-10K-V8-UPG

CON-ESW-PCA10KMA

ESSENTIAL SW Prime CM 10,000 mass endpoint tier license

L-PC-A-20K-V8-UPG

CON-ESW-PCA20KMA

ESSENTIAL SW Prime CM 20,000 mass endpoint tier license

L-PC-A-30K-V8-UPG

CON-ESW-PCA30KMA

ESSENTIAL SW Prime CM 30,000 mass endpoint tier license

L-PC-A-PMV2-8UPGR

CON-ESW-PCPRDEV

ESSENTIAL SW NULL SKU-No line item services included

L-PC-A-500-PR-UPG

CON-ESW-PCA500PR

ESSENTIAL SW Prime CM 500 endpoint provisioning license

L-PC-A-1K-PR-UPG

CON-ESW-PCA1KPR

ESSENTIAL SW Prime CM 1K endpoint provisioning license

L-PC-A-2K-PR-UPG

CON-ESW-PCA2KPR

ESSENTIAL SW Prime CM 2K endpoint provisioning license

L-PC-A-5K-PR-UPG

CON-ESW-PCA5KPR

ESSENTIAL SW Prime CM 5K endpoint provisioning license

L-PC-A-10K-PR-UPG

CON-ESW-PCA10KPR

ESSENTIAL SW Prime CM 10K endpoint provisioning license

L-PC-A-20K-PR-UPG

CON-ESW-PCA20KPR

ESSENTIAL SW Prime CM 20K endpoint provisioning license

L-PC-A-30K-PR-UPG

CON-ESW-PCA30KPR

ESSENTIAL SW Prime CM 30K endpoint provisioning license

L-PC-A-60K-PR-UPG

CON-ESW-PCA60KPR

ESSENTIAL SW Prime CM 60K endpoint provisioning license

R-PC-A-OM-UPG-K9=

CON-ESW-PCASDEV

ESSENTIAL SW NULL SKU-No line item services included

L-PCA-OM500V2-UPG=

CON-ESW-PCA500MA

ESSENTIAL SW Prime CM 500 mass endpoint tier license

L-PCA-OM1KV2-UPG=

CON-ESW-PCA1KMA

ESSENTIAL SW Prime CM 1000 mass endpoint tier license

L-PCA-OM2KV2-UPG=

CON-ESW-PCA2KMA

ESSENTIAL SW Prime CM 2000 mass endpoint tier license

L-PCA-OM5KV2-UPG=

CON-ESW-PCA5KMA

ESSENTIAL SW Prime CM 5000 mass endpoint tier license

L-PCA-OM10KV2-UPG=

CON-ESW-PCA10KMA

ESSENTIAL SW Prime CM 10,000 mass endpoint tier license

L-PCA-OM20KV2-UPG=

CON-ESW-PCA20KMA

ESSENTIAL SW Prime CM 20,000 mass endpoint tier license

L-PCA-OM30KV2-UPG=

CON-ESW-PCA30KMA

ESSENTIAL SW Prime CM 30,000 mass endpoint tier license

L-PCA-OM500V8-UPG=

CON-ESW-PCA500MA

ESSENTIAL SW Prime CM 500 mass endpoint tier license

L-PCA-OM1KV8-UPG=

CON-ESW-PCA1KMA

ESSENTIAL SW Prime CM 1000 mass endpoint tier license

L-PCA-OM2KV8-UPG=

CON-ESW-PCA2KMA

ESSENTIAL SW Prime CM 2000 mass endpoint tier license

L-PCA-OM5KV8-UPG=

CON-ESW-PCA5KMA

ESSENTIAL SW Prime CM 5000 mass endpoint tier license

L-PCA-OM10KV8-UPG=

CON-ESW-PCA10KMA

ESSENTIAL SW Prime CM 10,000 mass endpoint tier license

L-PCA-OM20KV8-UPG=

CON-ESW-PCA20KMA

ESSENTIAL SW Prime CM 20,000 mass endpoint tier license

L-PCA-OM30KV8-UPG=

CON-ESW-PCA30KMA

ESSENTIAL SW Prime CM 30,000 mass endpoint tier license

R-PC-A-PR-UPG-K9=

CON-ESW-PCPRDEV

ESSENTIAL SW NULL SKU-No line item services included

L-PCA-PR-500-UPG=

CON-ESW-PCA500PR

ESSENTIAL SW Prime CM 500 endpoint provisioning license

L-PCA-PR-1K-UPG=

CON-ESW-PCA1KPR

ESSENTIAL SW Prime CM 1K endpoint provisioning license

L-PCA-PR-2K-UPG=

CON-ESW-PCA2KPR

ESSENTIAL SW Prime CM 2K endpoint provisioning license

L-PCA-PR-5K-UPG=

CON-ESW-PCA5KPR

ESSENTIAL SW Prime CM 5K endpoint provisioning license

L-PCA-PR-10K-UPG=

CON-ESW-PCA10KPR

ESSENTIAL SW Prime CM 10K endpoint provisioning lic

L-PCA-PR-20K-UPG=

CON-ESW-PCA20KPR

ESSENTIAL SW Prime CM 20K endpoint provisioning license

L-PCA-PR-30K-UPG=

CON-ESW-PCA30KPR

ESSENTIAL SW Prime CM 30K endpoint provisioning license

L-PCA-PR-60K-UPG=

CON-ESW-PCA60KPR

ESSENTIAL SW Prime CM 60K endpoint provisioning license

R-PC-9.5-ASSW-K9=

No ESW

-

R-PC-9.5-PRSW-K9=

No ESW

-

Customized Service

Cisco Advanced Services can provide Prepare, Plan, Design, and Implement Services for Cisco Unified Communications network management products, including Cisco Prime Collaboration. These flexible services can be tailored to take care of all the day-1 planning and implementation of the management system. This will help ensure the efficient operation of the new management system right away. Day-2 contracts are also available to handle the ongoing operation and optimization of the network using the management applications. Contact your Cisco sales representative for Advanced Services Statement of Work templates, which may be found at the Unified Communications Planning and Design website at http://zed.cisco.com/confluence/display/UC/UC%20P&D%20Service.

Training

Cisco Advanced Services provides scheduled Instructor Led Training (ILT) for Cisco Prime Collaboration through a Cisco training partner, Applied Concepts. To see the current course schedule,visit http://www.cisco.com/web/learning/le31/ase/offerings/networkmgmt/index.html.

Support

Sample service pricing is included in the product tables above for access to Cisco.com minor product update downloads and TAC support. For more Information about how to order Cisco Prime Collaboration Services, access the Cisco Services Ordering Guide at http://www.cisco.com/en/US/partner/products/svcs/ps2961/ps2664/serv_group_home.html.

Mapping Status Lookup

All service part numbers and product part numbers can be cross-referenced at the internal Cisco URL http://wwwin.cisco.com/cgi-bin/CustAdv/SvMap/dash/cgi-bin/rMappingStatusMenu.pl.

Cisco Service Contract Center

Cisco Service Contract Center, the next generation of service management, helps you increase profitability and efficiency by simplifying the way you manage and sell your Cisco service contracts.

Now there is one simple and easy-to-use web-based solution you can use to quote and book your service orders and manage your service contracts and renewal opportunities. Cisco Service Contract Center helps you accelerate your business by allowing you to focus your attention on selling and on servicing your customers instead of waiting for reports, searching for information, reconciling prices, reentering quotes, solving problems, and cleaning up contracts.

Access the Cisco Service Contract Center at http://apps.cisco.com/CustAdv/ServiceSales/smcam/requestStatusDispatch.do?methodName=onDashboardAction.