Cisco Prime Collaboration

Cisco Prime Collaboration 9.5 Data Sheet

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Deliver superior end-user quality of experience and lower operating expenses with simplified, unified management across voice and video collaboration networks.

Enterprise networks are undergoing continuous transformation as organizations invest in next-generation collaboration technologies with integrated voice and video deployments. IT departments must be empowered to effectively manage this transformation and the lifecycle of these networks, services, endpoints, and collaboration architectures. They also must meet demands from end users for anywhere, anytime network access with consistent high quality of service. At the same time, these organizations are under increasing pressure to reduce operating expenses and optimize limited resources.

Traditional siloed, nonintegrated management tools have made it difficult for collaboration network operators to quickly and effectively troubleshoot issues, provision new users, or perform changes. The result is collaboration management operations that are complex, manual, error prone, and inefficient.

Cisco Prime Collaboration addresses these challenges by providing simplified, unified management for voice and video networks. The solution helps ensure a superior end-user quality of experience, lowers operating expenses, and allows enterprises to extract the full value from their unified communications and collaboration technology investment.

About Cisco Prime

The Cisco Prime portfolio of IT and service provider management offerings empowers IT organizations to more effectively manage their networks and the services they deliver. Built on a service-centered foundation, the Cisco Prime portfolio of products supports integrated lifecycle management through an intuitive workflow-oriented user experience and a set of common operational attributes.

Cisco Prime Collaboration Overview

Cisco Prime Collaboration removes management complexity and provides automated, accelerated provisioning, real-time monitoring, proactive troubleshooting, and long-term trending and analytics in one integrated product. The solution delivers a premier operations experience through an intuitive user interface and optimized operator methodology, including automated workflows that ease implementation and ongoing administration.

Provisioning features include automated processes for Cisco® Unified Communications initial deployments and for “day-2” moves, adds, changes, and deletions (MACDs). An intuitive user interface provides a single view of a subscriber and the subscriber's services (see Figure 1) as well as a consolidated view of subscribers across the organization. With these capabilities, Cisco Prime Collaboration significantly accelerates site rollouts and dramatically reduces the time required for ongoing changes, resulting in exceptional productivity gains and lower operating expenses. In addition, by significantly simplifying moves, adds, and changes, the solution facilitates delegation of these tasks - allowing organizations to optimize IT resources and further reduce total cost of ownership. In addition, a self-care portal (see Figure 2) allows end users to control preference settings (for example, call forwarding, speed dials, and passwords), which helps drive a greater quality of experience.

Figure 1.      User/Subscriber Services View

Figure 2.      End-User Self-Care

Cisco Prime Collaboration provides efficient, integrated service assurance management through a single, consolidated view of the Cisco voice and video collaboration environment. This includes continuous, real-time monitoring and advanced troubleshooting tools for Cisco Unified Communications and Cisco TelePresence® systems including the underlying transport infrastructures, as seen in Figure 3.

Figure 3.      User-Defined Summary View

Cisco Prime Collaboration proactively notifies operators of issues and facilitates speedy resolution of problems through proactive fault detection and rapid isolation using purpose-built diagnostic tools. For video, the solution allows operators to view end-to-end session paths over Cisco and third-party devices, and on Cisco Medianet routers, jitter and packet loss statistics help pinpoint hotspots affecting session quality (see Figures 4 and 5). As a result, Cisco Prime Collaboration expedites operator resolution of service quality issues before affecting end users - for a superior end-user collaborative experience.

Figure 4.      Video End-to-End Session Path Trace View

Figure 5.      Medianet Path View

Longer Term Trending and Analysis

Using the Analytics module, Cisco Prime Collaboration also provides historical reporting of key performance indicators (KPIs) and enables IT Network Managers to analyze trends for capacity planning, resource optimization and quality of service. The solution helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration end points daily. It also can show status and rollout progress of a collaboration network deployment. With one year’s worth of historical data, many options to slice and dice the reports, and easy report customization, Cisco Prime Collaboration provides actionable information to IT managers, planners and executives. This information simplifies the long-term planning process, informs ongoing technology investment decisions, and helps optimize the network configuration to improve end user quality of experience.

Figure 6.      Analytics Technology Adoption View

Features and Benefits

Table 1 gives a summary of the features and benefits of Cisco Prime Collaboration.

Table 1.       Cisco Prime Collaboration Features and Benefits Summary



Voice and Video Management on a Single Pane of Glass

Single product with an integrated view of all statistics and alarms

  Simplify management of voice and video and lower costs
  Reduce hardware expense and administration
  Reduce training expenses

Single login for all options with Lightweight Directory Access Protocol (LDAP) support

Increase operating efficiencies

Day-1 Voice Provisioning

Automated Cisco Unified Communications site setup

Reduce deployment time

Single interface for call control, messaging, and presence

Accelerate provisioning tasks

Configuration templates

  Create consistent overall network implementation by defining standard configurations that can be used in situations such as rolling out new offices, locations, remote sites, or organizational overlays
  Reduce troubleshooting time

Provisioning policy settable at several levels

Provide policy and domain control for administrators handling day-2 provisioning by automating provisioning based on preset policies for services, service areas, and subscriber types

Batch provisioning

Increase operating efficiencies and reduce costs with scheduled scripts and templates for batch provisioning that let an operator rapidly and consistently add or modify a large number of users or a large number of phones/device profiles (and the corresponding configuration settings). A single batch can act across an entire unified communications network

Day-2 Voice Provisioning

Automated processes

  Greatly reduce the time required to move, add, change, or delete voice users and their services
  Easily delegate MACD tasks for operational efficiencies and savings

Delegation of MACD tasks

  Allow MACD requests to be met without requiring an underlying knowledge of the voice applications
  Assign domain and service areas to administrators and promote greater operational control by making sure that MACD activities are limited to parameters set for each administrator

Batch operations

Perform mass user additions or changes using a consistent approach for easier system maintenance

End-user policy assignment

Promote greater operational control with policy for services and devices defined by the roles of the user

Operational Tracking for Provisioning

Order tracking

Provide greater operational control by tracking changes made to infrastructure and user services, including order number, operator placing the order, end user, and date and time

Audit trail

Promote accountability and network security and facilitate troubleshooting by tracking login, logout, IP address, time and date, time logged in, and reason for logout (as well as PIN and password changes)

End-user self-care portal

Increase customer satisfaction by allowing end user to adjust preference settings (for example, speed dials and passwords)

Summary Views

Key performance indicator (KPI) views

  Improve mean time to repair (MTTR) with statistics summary displays that focus the operator on the KPIs for the devices most affected
  Promote proactive troubleshooting and efficient operations with information tailored to each operator’s preference

Direct launch into troubleshooting and diagnostic screens

  Reduce key clicks
  Reduce training requirements

Performance Monitoring

Element monitoring

Enjoy greater visibility into critical performance metrics of each managed element

Graphical views for side-by-side comparison of selected metrics with “zoom-in” capabilities

Reduce troubleshooting time and effort with statistical charts that overlay multiple KPIs for a device with up to one week’s worth of data, allowing the operator to zoom in to any part of the display time frame

Export of tabular content in comma-separated value (CSV) format

Promote further data analysis and collaboration among teams

Fault Monitoring

At-a-glance and real-time status views of all faults in the voice and video collaboration network

Expedite operator resolution of issues

Event correlation that streamlines dependent events into fewer alarms

Reduce alarm notification

Direct launch of all activities, with automatic limiting of only the actions appropriate for the selected device

Promote operator efficiency

View of alarms created from any syslog, basic MIB 2 device or Linux/Windows server

Enjoy greater operator flexibility to monitor more device types

Automatic forwarding of alarms as emails (with URL links) to access assurance features directly from the email with device context

Notify operators even when they are not viewing the management system, reducing downtime and helping to ensure that critical alarms are not missed

Automatic forwarding of filtered alarms as traps to other management systems

Integrates the actionable alarms created by the Cisco Prime Collaboration Assurance module into other management systems, providing easy integration with existing operational support systems

Quality of Service Monitoring

Mean Opinion Scores (MOSs) that measure and identify jitter, packet loss, and delay that notify operators of impairments in the network

Improve quality of service by isolating quality issues in each device pool and identify site-level problems

Deployment of the Cisco 1040 Sensors or the Cisco Prime Network Analysis Module (NAM) to improve the MOS granularity, sampling and reporting every 60 seconds

Improve quality of service and sample in multiple locations to reduce the time needed to isolate problems

Video quality measurements during sessions and pre-session simulations

Help ensure that each video session is the highest quality

Diagnostics and Testing

End-to-end testing

Help ensure end-to-end service connectivity

Jitter, packet loss, differentiated services code point (DSCP), and utilization trouble spots information for Cisco IP service-level agreement (IP SLA) and Medianet-equipped Cisco devices

Quickly and efficiently isolate network impairments with testing and diagnostic features built into Cisco network devices

Scheduling and pretesting of key components and circuits

Assure service readiness and the highest quality end-user experience

Automatic display of technology-specific diagnostic views based on the device selected

Reduce time to isolate problems and training expense with guided troubleshooting workflows and smart-links to the recommended test or measurement display

KPI charts that display, in a single view, the most important information for the device or device grouping

Expedite troubleshooting by reducing the number of key clicks and open windows needed to collect enough information to identify and resolve a problem

Dynamic statistical overlay charts that allow multiple KPI charts to be overlaid, providing a single time reference

Improve diagnostic efficiency with user-selected statistical overlays that align related measurements in time to make it easier to identify cause and effect

Northbound Interfaces

Web services interface

Ease automation of provisioning workflow and query of service inventory

Northbound provisioning API

Integrate easily with custom applications, web service portals, and human resources systems for automated, consistent service provisioning. An SDK is provided with example code

Northbound alarms in Simple Network Management Protocol (SNMP) trap format based on Cisco Prime Collaboration MIB

Integrate easily with existing operational support systems, providing the same actionable collaboration alarms and events to another network management system

SNMP MIB for Cisco Prime Collaboration server that performs status queries from an external management system

Help enable a data center management application to monitor the Cisco Prime Collaboration server without adding additional client software, preventing unanticipated interference from a third-party application

Web services interface to request phone inventory

Integrate easily with existing inventory reporting tools, making the rich phone details available to other applications, reducing the need for manual information transfers

3-7 day Reports

Complete collaboration inventory of infrastructure and endpoints with serial numbers, firmware versions, locations, and much more

Reduce time spent collecting inventory information by providing flexible reporting from the Cisco Prime Collaboration database

Tracking of patterns with quality history information including call quality measurements and event reports

Improve uptime by reviewing key metrics and event history across the collaboration network in a concise report format

Tracing of Cisco TelePresence usage patterns and resource loading video session utilization

Identify over- or underused endpoints for better capacity planning and to drive efficient usage practices

Provisioning details on the voice users, services, and resource configurations

Quickly generate a services summary to efficiently identify service and asset deployment across the voice part of the collaboration network

Activity details on phone moves and changes

Help manage a large phone deployment by tracking all phone movement in a networkwide report, reducing troubleshooting time and improving overall inventory management


Cisco Prime Collaboration Analytics - long term reporting and analysis


Technology Adoption

Visualize the speed of deployment; track service usage distribution by endpoint model and type; determine voice and video service consumption trends

Asset Usage

Analyze trends for least used endpoints

Traffic Analysis

View statistics on dialed numbers, off net calls, call traffic per location, and traffic type (local, internal, external, and more)

Service Experience

Help ensure high end-user satisfaction by monitoring call failure trends, service quality distribution by location, and most impacted endpoints

Capacity Analysis

Track the Average Bouncing Busy Hour to determine traffic load and detect trunk capacity; analyze CAC bandwidth, conferencing MCUs and trunk utilization

Cisco Best Practices

Alignment with Cisco collaboration products

Help ensure high network availability and quality of service using monitoring and troubleshooting capabilities that are fine-tuned to Cisco collaboration applications

Day-1 support

Enjoy day-1 support of new Cisco collaboration product releases to help ensure up-to-date coverage with no manageability gaps


Cisco Prime Collaboration is a licensed software product that is secured to the MAC of the host server. Licensing is ordered based on the collaboration management options required (Assurance Provisioning, and/or Analytics) and the endpoint type (phone or Cisco TelePresence) and the quantity of those endpoints.

Ordering Information

Cisco Prime Collaboration manages many types of endpoints. Table 2 describes the categories into which each device type falls for ordering purposes.

Table 2.       Cisco Prime Collaboration Assurance Endpoint Categories

Mass Endpoints

Midrange Endpoints

High-End Single-Codec Endpoints

Multicodec Endpoints

Cisco IP Phones

Cisco Codec EX60

Cisco TelePresence System 1000

Cisco TelePresence System 3000

Cisco Cius

Cisco Codec EX90

Cisco TelePresence System 1100

Cisco TelePresence System 3010

Cisco Jabber Video for Cisco TelePresence (Movi)

Cisco Codec C90

Cisco TelePresence System 1300

Cisco TelePresence System 3200

Cisco IP Video Phone E20

Cisco Codec C60

Cisco TelePresence System 1400

Cisco TelePresence System 3210


Cisco Codec C40

Cisco Profile 42-C20

Cisco TelePresence System TX9000


Cisco Codec C20

Cisco Profile 42-C60

Cisco TelePresence System TX9200


Cisco TelePresence System 150 MXP

Cisco Profile 52-Dual



Cisco TelePresence System 1000 MXP

Cisco Profile 52



Cisco Tandberg 1500 MXP

Cisco Profile 65



Cisco TelePresence System 1700 MXP

Cisco Profile 65-Dual



Cisco TelePresence System Codec 3000 MXP

Cisco Profile 52-6000MXP



Cisco TelePresence System Codec 6000 MXP




Cisco TelePresence System MX200




Cisco TelePresence System MX300




Cisco TelePresence System 500




Cisco TelePresence SX20 Quick Set







When ordering Cisco Prime Collaboration, the Assurance, Analytics and Provisioning modules are options, available separately or in bundles. Cisco Prime Collaboration Analytics requires Cisco Prime Collaboration Assurance to be installed first since it provides all the raw data to the Analytics module.

Upgrade Information

Cisco Prime Product Assured Software allows prepayment for major upgrades Cisco Prime Collaboration 9.5 for 1-, 2-, 3-, or 5-year subscription contracts. It works in conjunction with the Cisco Essential Services (ESW) maintenance plan, whereby ESW provides Cisco Technical Assistance Center (TAC) support and access to minor updates and patches from the software download site. Upgrades are available from Cisco Prime Unified Communications Management Suite (UCMS) components Cisco Prime Unified Operations Manager [UOM], Cisco Prime Unified Service Monitor [USM] and Cisco Prime Unified Provisioning Manager [UPM] through a 3- or 5-year Cisco Prime Product Assured Software Subscription purchase, depending on the UOM version. As an alternative for customers who do not want the Product Assured Software Subscription or can only purchase 1 year at a time the upgrade may be purchased directly using the other upgrade part number.

System Requirements

Tables 3 and 4 list system requirements for virtual machines for the Assurance and Provisioning modules, respectively. Table 5 lists client machine requirements.

Table 3.       Virtual Machine Requirements for Assurance with Analytics

Endpoints Managed in Prime Collaboration Assurance

Number of CPUs

CPU Reservation

RAM/Memory Reservation

Network Interface Card (NIC)

Disk Space

ESXi Certified

Up to 1000 (small)


6 GHz

14 GB

1 GB

150 GB

4.1, 5.0 or 5.1

Up to 10,000 (medium)


8 GHz

22 GB

1 GB

200 GB

4.1, 5.0 or 5.1

Up to 80,000 (large)


22 GHz

30 GB

1 GB

500 GB

5.0 or 5.1

Up to 150,000 (very large)


30 GHz

32 GB

1 GB

750 GB

5.0 or 5.1

Table 4.       Virtual Machine Requirements for Provisioning

Endpoints Managed in Prime Collaboration Provisioning

Number of CPUs

CPU Reservation

RAM/Memory Reservation

Disk Space

ESXi Certified

Up to 1000 - Application/database Server (small)


2 GHz

2 GB

90 GB

4.1, 5.0 or 5.1

Up to 10,000 - Application/database Server (medium)


3.98 GHz

8 GB

120 GB

4.1, 5.0 or 5.1

Up to 80,000 - Application server (large)


3.98 GHz

16 GB

120 GB

5.0 or 5.1

Up to 80,000 - Database server (large)


3.98 GHz

16 GB

120 GB

5.0 or 5.1

Up to 150,000 - Application server (very large)


3.98 GHz

16 GB

150 GB

5.0 or 5.1

Up to 150,000 - Database server (very large)


3.98 GHz

16 GB

150 GB

5.0 or 5.1

Table 5.       Client Machine Requirements



Display resolution

1440 x 900 or higher or higher

Supported browser

The following browsers are supported:

  Mozilla Firefox 17.0 ESR, 20, and 21
  Windows Internet Explorer 8.0 for the Provisioning and Assurance modules
  Windows Internet Explorer 9.0 for the Provisioning, Assurance, and Analytics modules
  Cisco Prime Collaboration provides a self-signed certificate (HTTPS). To allow access of the Cisco Prime Collaboration client, you must ensure that security is set to either medium or low in Internet Explorer
  Make sure you setEnglish (United States) [en-us] as the language in the browser
  Make sure you enable cookies in the browser

Adobe Flash Player

You must install Adobe Flash Player on the client machine for Cisco Prime Collaboration features to work properly. We recommend that you download and install Adobe Flash Player version 11.x or later from the Adobe website

To place an order, visit the Cisco Ordering Home Page. To download trial software, visit the Cisco Promotional Store.

Service and Support

Using the Cisco lifecycle services approach, Cisco and its partners provide a broad portfolio of end-to-end services and support that can help increase your network's business value and return on investment. This approach defines the minimum set of activities needed, by technology and by network complexity, to help you successfully deploy and operate Cisco technologies and optimize their performance throughout the lifecycle of your network.

For More Information

For more information about Cisco Prime Collaboration, visit or contact your Cisco account team or channel partner.