Cisco Prime Collaboration Manager

Cisco Prime Collaboration Manager 1.2 Data Sheet

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Product Overview

Cisco Prime Collaboration Manager is a comprehensive video service assurance and management system with a set of powerful monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video collaboration experience. Providing superior levels of video quality and availability to users can be an extremely challenging task for service and network operators. Collaboration Manager aids operators in delivering a first-rate end-user experience by:

   Visualizing and monitoring video collaboration sessions in real time, helping provide timely support to end users when issues arise

   Significantly reducing operational costs by dramatically speeding the time required to pinpoint issues that affect service

   Providing detailed video flow path analysis to rapidly isolate areas of service degradation in the session path, including an increased level of visibility if accessing Cisco® medianet-enabled networks

   Helping to enable effective management of key assets through simplified diagnostic and utilization reports and at-a-glance executive summaries

About Cisco Prime

Cisco Prime Collaboration Manager is a product in the Cisco Prime network management portfolio.

The Cisco Prime portfolio of enterprise and service provider management offerings supports integrated lifecycle management of Cisco architectures and technologies based on a service-centered framework. Built on an intuitive workflow-oriented user experience, Cisco Prime products help increase IT productivity and reduce operational costs through innovative management solutions for network services, infrastructure, and endpoints.

Simplified Video Collaboration Management with End-to-End Visualization

Improve Operational Efficiencies with Rapid Problem Resolution

Video collaboration service operators need to manage large service deployments and monitor many concurrent sessions. Cisco Prime Collaboration Manager provides operators with the ability to visualize the service status and topology of all sessions currently in progress. Operators can quickly pinpoint critical sessions as well as locate and address sessions with problems (Figure 1). This built-in visibility helps operators optimize video delivery and reduce operational costs across the organization.

Figure 1.      Session Monitoring Dashboard

End-to-End Visibility and Fault Isolation for Improved Troubleshooting

Video collaboration service operators need to quickly isolate the source of any service degradation in the network for all point-to-point and multipoint video sessions in an enterprise. Cisco Prime Collaboration Manager provides a detailed analysis of the end-to-end media path, including specifics about endpoint, service infrastructure, and network-related issues. Its ability to provide detailed visibility into the media path and critical fault and performance statistics facilitates faster isolation and resolution of video problems (Figure 2).

Figure 2.      Media Path Visualization

Integrated Troubleshooting with Cisco Medianet

In conjunction with Cisco medianet Cisco Prime Collaboration Manager delivers richer end-to-end information that helps operators more easily identify and isolate video issues. Collaboration Manager uses Cisco medianet to provide enhanced path computation, statistics collection, and synthetic traffic generation.

When network devices are medianet-enabled, Collaboration Manager provides:

   Deeper, flow-related information along the video path using Mediatrace (Figure 3)

   Snapshot views of all traffic at network hot spots using Performance Monitor

   The ability to initiate synthetic video traffic from network devices using the IP service-level agreement (IP SLA) video operations to assess video performance on a network

For more information about general medianet features, visit the Cisco Enterprise Medianet Homepage. For more information about specific medianet features utilized by Collaboration Manager, visit the Mediatrace and IP SLA Video Operations feature pages.

Figure 3.      Network Flow-Based Information Using Mediatrace

Simplified Reports and Executive Summaries

Cisco Prime Collaboration Manager 1.2 provides simple predefined reports as well as at-a-glance executive summaries (Figure 4) that help enable service administrators quickly and easily to view utilization and problem trends as well as critical outages in their video collaboration deployments. In 1.2, these reports can be scheduled, produced in either comma-separated value (CSV) or PDF format, and emailed automatically to administrators. These reports help business decision makers allocate video collaboration resources successfully at ideal locations and increase return on investment (ROI). In addition, being able to instantly view service degradation and problem trends, service operators can help ensure higher system uptime and greater end-user experience.

Figure 4.      Collaboration Manager Landing Page Displaying Executive Summaries

Table 1 lists features, functions, and benefits of Cisco Prime Collaboration Manager.

Table 1.       Features, Functions, and Benefits




End-to-end service monitoring

  Real-time visualization of in-progress video collaboration sessions
  Critical fault and performance metrics for sessions atendpoint and network level
  Extensive alarming with customizable thresholds and severity levels at the global and device level
  Configurable notification of service-affecting outages
  Significantly reduces operational costs by speeding time required to pinpoint service-affecting issues
  Helps in providing proactive and timely support to endusers when problems arise
  Allows for granular management of specific alarmdetection and notification

Real-time service troubleshooting and diagnostics

  End-to-end detailed video flow path visualization and identification of hot spots
  Deeper visibility into flow-related statistics andadditional network traffic across Cisco medianet-enabled networks
  Dramatically speeds time to detect and resolveproblems by pinpointing service degradation along the session path
  Simplifies troubleshooting, reducing time to identifyroot causes that affect video end-user experience

Service readiness assessment with Cisco medianet

  Initiate synthetic video traffic generation betweenendpoints using Cisco medianet-enabled routers and switches
  End-to-end video flow path analyses, including isolation of any service degradations
  Proactively discovers issues to quickly fix problemsbefore they affect end users
  Eases validation of network readiness prior to new video endpoint deployments

Executive summaries

  Summary of business-affecting metrics (utilization,problem areas)
  At-a-glance status of health and utilization of all systemresources
  Daily/weekly/monthly views
  Exportable to CSV files
  Facilitates optimal resource allocation by displaying trends in room and endpoint model utilization
  Helps ensure higher system uptime through instant visibility of any system component degradation

Simplified out-of-the box reports

  Comprehensive session and utilization data
  Statistical and diagnostic information, down to media flow level
  All reports exportable to CSV files, facilitating customreport creation
  Increases ROI by providingendpoint-specific utilization data
  Helps identify utilization and problem trends through comprehensive endpoint and session reports

Centralized inventory of video infrastructure

  Discovery and inventory of all deployed endpoints and service infrastructure devices
  Custom and out-of-the-box grouping of inventory objects for use in monitoring and reporting
  Centralized database contains endpoint peripheral information (software and firmware versions, serial and model numbers)
  Complete device information exportable to CSV file
  Provides fast and easy access to comprehensive inventory details
  Reduces operations resources needed to verify device upgrades quickly and accurately

Service and Network Infrastructure Device Support Requirements

Table 2 lists support requirements for service and network infrastructure.

Table 2.       Service and Network Infrastructure Device Support Requirements


Device Type


Software Version

Service infrastructure

Cisco TelePresence® System endpoints



CTS 500 Series

CTS 1000

CTS 1100

CTS 1300 Series

CTS 3000 Series

CTS 3200 Series

1.7 or later

Cisco Telepresence System EX/
Profile/Integrator C/QuickSet series endpoints




C20 QuickSet


C40 Series

C60 Series

C90 Series

Profile 42

Profile Dual 52 and Profile 52

Profile Dual 65 and Profile 65

MXP 150

MXP 1000

MXP 1500

MXP 1700

MXP 3000

MXP 6000

TC 4.1 or later

Cisco Personal endpoints

Cisco CIUS

89xx/99xx IP Phones

Jabber Video (formerly Movi)

9.2 or later



Third-party endpoints

Polycom HDX 6000, 7000, 8000, 9000

Polycom VSX 5000, 7000, 8000

HDX 3.0

Call processors

Cisco Unified Communications Manager

Cisco Video Communication Server (VCS)

System version: 8.5 or later

System version: x6.0 or later

Application managers

Cisco TelePresence Manager

Cisco TelePresence Management Suite (TMS)

1.7 or later

13.1 or later

Conferencing devices

Cisco TelePresence Multipoint Switch

Cisco TelePresence Server

MCU 4500

MCU 4200

MSE 8510

MSE 8710

1.7 or later

2.1 or later

4.1 or later

4.1 or later

4.1 or later

2.1 or later

Network infrastructure


1800, 2800, 3800

1900, 2900, 3900

ASR 1000

7200, 7400, 7600

ISRG1 Cisco IOS® Software 15.1(3)T or later

ISRG2 Cisco IOS Software 15.1(3)T, 15.1(4)M, 15.2(1)T, and 15.2(2)T

Please see



Catalyst 3000

Catalyst 4000

Catalyst 6000

Cisco IOS Software 12.2 or later

Please see

System Requirements

Cisco Prime Collaboration Manager 1.2 is available as a virtual appliance. A single downloadable open virtual appliance (OVA) image, which contains the Collaboration Manager virtual machine (VM), is provided for installation onto a VMware server with a virtual machine environment matching or exceeding the virtual machine template described below.

A virtual machine template defines the configuration of the virtual machine that includes CPU, memory, disk, and network resources. The configuration of a Collaboration Manager virtual machine must match or exceed the supported virtual machine template defined in Table 3.

Table 3.       Virtual Machine Templates

VM Template





Up to 1000 endpoints


8 GB

90 GB


More than 1000 endpoints


16 GB

90 GB


Table 4 outlines the minimum system requirements for the VMware server onto which the Collaboration Manager OVA image will be installed.

Table 4.       System Requirements: Server




All the hardware components such as servers, CPU, storage, and Storage Area Network (SAN) models should be compatible with the VMware comprehensive compatibility guides posted at

Cisco Unified Computing System (Cisco UCS) is recommended, but other servers can also be used.

Software (hypervisor)

VMware ESXi 4.1 or 5.0

Table 5 outlines the minimum system requirements for client systems.

Table 5.       System Requirements: Client




Mozilla Firefox 6 to 11

Internet Explorer 8.0, 9.0

Flash Plug-in

Adobe Flash Player 10x


1024 x 768 minimum

Licensing and Ordering Information

Cisco Prime Collaboration Manager licensing is based on the scale of Cisco Video deployment and allows customers to add individual device type licenses as they grow their video deployment. For specific details, contact your local Cisco account representative.

Table 6 presents the specifications for each license type based on the variables described below.

Table 6.       Endpoint Device Categories

List of Highend Multi-codec Endpoints

List of Highend Single-codec Endpoints

List of Midrange Endpoints

List of Mass Endpoints

































































Cisco Prime Collaboration Manager 1.2 is available for purchase through regular Cisco sales and distribution channels worldwide. To download software, visit the Cisco Software Center. Table 7 presents ordering information. To order the software license, visit the Cisco Ordering Homepage. The license will be available by eDelivery only.

Table 7.       Ordering Information

Product Number



Cisco Prime Collaboration Manager 1.2 Software


Collaboration Manager Device Licenses Note 1


500 mass endpoint tier license


1000 mass endpoint tier license


2000 mass endpoint tier license


5000 mass endpoint tier license


10,000 mass endpoint tier license


50 midrange endpoint tier license


100 midrange endpoint tier license


200 midrange endpoint tier license


500 midrange endpoint tier license


1000 midrange endpoint tier license


10 high end, endpoint single codec tier license


20 high end, endpoint single codec tier license


50 high end, endpoint single codec tier license


100 high end, endpoint single codec tier license


200 high end, endpoint single codec tier license


1 high end, endpoint multicodec tier license


10 high end, endpoint multicodec tier license

Note 1: The Device License Product Number is required to be configured when ordering to get the license (-LIC) options.

Services from Cisco and Our Partners

Organizations can realize the full business value of their technology investments with smart, personalized services from Cisco and our partners. Backed by deep networking expertise and a broad ecosystem of partners, Cisco Services enable organizations to successfully plan, build, and run their network as a powerful business platform. Whether you are looking to quickly seize new opportunities to meet rising customer expectations, improve operational efficiency to lower costs, mitigate risk, or accelerate growth, Cisco has a service that can help you.

Warranty Coverage and Technical Service Options

Cisco Prime Collaboration Manager comes with the Cisco 90-day software warranty. Purchasing an application support service provides benefits not available with warranty including access to maintenance and minor updates, online resources, and Technical Assistance Center (TAC) support services. Table 8 shows the technical services available for Collaboration Manager 1.2.

For more information about Cisco warranties, go to

For information about Cisco Technical Services, go to

Table 8.       Cisco Technical Services for Collaboration Manager

Technical Services

Cisco Software Application Support (SAS)

  Application software maintenance and minor updates
  Around-the-clock, global access to Cisco TAC engineers with specialized application software expertise
  Unrestricted access to the extensive resources, communities, and tools

For More Information

For more information about Cisco Prime Collaboration Manager, visit, contact your local account representative, or send an email to the product marketing group at