Cisco Prime Collaboration Manager

Cisco Prime Collaboration Manager 1.1 Data Sheet

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Product Overview

Cisco Prime Collaboration Manager is a comprehensive video service assurance and management system with a set of powerful monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video collaboration experience. Providing superior levels of video quality and availability to users can be an extremely challenging task for service and network operators. Collaboration Manager aids operators in delivering a first-rate end-user experience by:

Visualizing and monitoring video collaboration sessions in real time, helping provide timely support to end users when issues arise

Significantly reducing operational costs by dramatically speeding the time required to pinpoint issues that affect service

Providing detailed video flow path analysis to rapidly isolate areas of service degradation in the session path, including an increased level of visibility if accessing Cisco® medianet-enabled networks

Helping to enable effective management of key assets through simplified diagnostic and utilization reports and at-a-glance executive summaries

About Cisco Prime

Cisco Prime Collaboration Manager is a product in the Cisco Prime network management portfolio.

The Cisco Prime portfolio of enterprise and service provider management offerings supports integrated lifecycle management of Cisco architectures and technologies based on a service-centric framework. Built on an intuitive workflow-oriented user experience, Cisco Prime products help increase IT productivity and reduce operational costs through innovative management solutions for network services, infrastructure, and endpoints.

Simplified Video Collaboration Management with End-to-End Visualization

Improve Operational Efficiencies with Rapid Problem Resolution

Video collaboration service operators need to manage large service deployments and monitor many concurrent sessions. Cisco Prime Collaboration Manager provides operators with the ability to visualize the service status and topology of all sessions currently in progress. Operators can quickly pinpoint critical sessions as well as locate and address sessions with problems (Figure 1). This built-in visibility helps operators optimize video delivery and reduce operational costs across the organization.

Figure 1. Session Monitoring Dashboard

End-to-End Visibility and Fault Isolation for Improved Troubleshooting

Video collaboration service operators need to quickly isolate the source of any service degradation in the network for all point-to-point and multipoint video sessions in an enterprise. Cisco Prime Collaboration Manager provides a detailed analysis of the end-to-end media path, including specifics about endpoint, service infrastructure, and network-related issues. Its ability to provide detailed visibility into the media path and critical fault and performance statistics facilitates faster isolation and resolution of video problems (Figure 2).

Figure 2. Media Path Visualization

Integrated Troubleshooting with Cisco Medianet

In conjunction with Cisco medianet Cisco Prime Collaboration Manager delivers richer end-to-end information that helps operators more easily identify and isolate video issues. Collaboration Manager uses Cisco medianet to provide enhanced path computation, statistics collection, and synthetic traffic generation.

When network devices are medianet-enabled, Collaboration Manager provides:

Deeper, flow-related information along the video path using Mediatrace (Figure 3)

Snapshot views of all traffic at network hot spots using Performance Monitor

The ability to initiate synthetic video traffic from network devices using the IP service-level agreement (IPSLA) video operations to assess video performance on a network

For more information about general medianet features, visit the Cisco Enterprise Medianet Homepage. For more information about specific medianet features utilized by Collaboration Manager, visit the Mediatrace and IP SLA Video Operations feature pages.

Figure 3. Network Flow-Based Information Using Mediatrace

Simplified Reports and Executive Summaries

Cisco Prime Collaboration Manager 1.1 introduces simple predefined reports as well as at-a-glance executive summaries that help enable service administrators quickly and easily to view utilization and problem trends as well as critical outages in their video collaboration deployments. These reports help business decision makers allocate video collaboration resources successfully at ideal locations and increase ROI. In addition, being able to instantly view service degradation and problem trends, service operators can help ensure higher system uptime and greater end-user experience.

Figure 4. Collaboration Manager Landing Page Displaying Executive Summaries

Table 1 lists features, functions, and benefits of Cisco Prime Collaboration Manager.

Table 1. Features, Functions, and Benefits




End-to-end service monitoring

R eal -ti me vis uali z ati on of i n-progress vi deo c oll aborati on s essi ons
C ritic al f ault and perf or m ance m et rics f or s essi ons at endpoi nt and net w ork l ev el
E xt ensive al ar mi ng with c ust o mi z able t hres hol ds and s ev erity l ev els
C onfi gurable notific ati on of s ervic e-aff ecti ng out ages
Si gnific antly reduc es operati onal c osts by s peedi ng ti me requi red to pi npoi nt s ervic e-aff ecti ng iss ues
H el ps in provi di ng proactive and ti m ely s upport to end us ers w hen probl e ms arise
All o ws f or granul ar m anage m ent of s pecific al arm det ecti on and notific ati on

Real-time service troubleshooting and diagnostics

E nd-t o-end det ail ed vi deo fl ow path vis uali z ati on and i dentific ati on of hot s pots
D eeper visi bility i nto fl o w -rel at ed st atistics and additi onal net w ork t raffic ac ross Cisco m edi anet- enabl ed net w or ks
D ra m atic ally s peeds ti me to det ect and res olve probl e ms by pi npoi nti ng s ervice degradati on al ong t he s essi on path
Si m plifi es t roubl es hooti ng, reduci ng ti me to i dentify root c aus es t hat aff ect vi deo end-us er e x peri ence

Service readiness assessment with Cisco medianet

I niti ate s y nt hetic vi deo t raffic generati on bet w een endpoi nts usi ng Cisco m edi anet -enabl ed rout ers and s witc hes
E nd-t o-end vi deo fl ow path anal ys es, i ncl udi ng is ol ati on of any s ervice degradati ons
P roactiv ely disc ov ers iss ues to quic kly fix probl e ms bef ore t hey aff ect end us ers
E as es v ali dati on of net w ork readi ness pri or to new vi deo endpoi nt depl o y m ents

Executive summaries

S u mm ary of busi ness -aff ecti ng m et rics (utili z ati on, probl em areas)
At -a-gl ance st at us of health and utili z ati on of all s yst em res ourc es
D ail y/ w ee kl y/ m ont hly vi e ws
E x port able to c o mm a-s eparat ed v al ue (C SV) fil es
Facilit at es opti m al res ource all oc ati on by dis pl a yi ng t rends in room and endpoi nt m odel utili z ati on
H el ps ens ure hi gher s yst em upti me t hrough i nst ant visi bility of any s yst em c o m ponent degradati on

Simplified out-of-the box reports

C o m prehensive s essi on and utili z ati on data
St atistic al and di agnostic i nf or m ati on, do wn to m edia fl ow l ev el
All reports e x port able to C SV fil es, f acilit ati ng c ust om report c reati on
I nc reas es ret urn-on-i nv est m ent (RO I) by provi di ng endpoi nt -s pecific utili z ati on data
H el ps i dentify utili z ati on and probl em t rends t hrough c o m prehensive endpoi nt and s essi on reports

Centralized inventory of video infrastructure

Discovery and inventory of all deployed endpoints and service infrastructure devices
Centralized database contains endpoint peripheral information (software and firmware versions, serial and model numbers)
Complete device information exportable to CSV file
Provides fast and easy access to comprehensive inventory details
Reduces operations resources needed to verify device upgrades quickly and accurately

Service and Network Infrastructure Device Support Requirements

Table 2 lists support requirements for service and network infrastructure.

Table 2. Service and Network Infrastructure Device Support Requirements

Device Type


Software Version

Service infrastructure

Cisco TelePresence System


CTS 500 Series

CTS 1000

CTS 1100

CTS 1300 Series

CTS 3000 Series

CTS 3200 Series

1.7 or later

Cisco Telepresence SystemEX/Profile/Integrator C/QuickSet series endpoints



C20 QuickSet

C40 Series

C60 Series

C90 Series

Profile 42

Profile Dual 52 and Profile 52

Profile Dual 65 and Profile 65

TC 4.1 or later

Call processors

Cisco Unified Communications Manager

Cisco Video Communication Server (VCS)

System version: or later

System version: x6.0 or later

Application managers

Cisco TelePresence Manager

Cisco TelePresence Management

Suite (TMS)

1.7 or later

13.1 or later

Conferencing devices

Cisco TelePresence Multipoint Switch

TelePresence Server

MCU 4500

MSE 8510

MSE 8710

1.7 or later

2.1 or later

4.1 or later

2.1 or later

4.1 or later

Network infrastructure


1800, 2800, 3800

1900, 2900, 3900

ASR 1000

7200, 7400, 7600

Cisco IOS® Software 12.2 or later

Cisco IOS Software 12.2 or later

Cisco IOS Software 12.4 or later

Cisco IOS Software 12.4 or later






Cisco IOS Software 12.2 or later Cisco IOS Software 12.2 or later Cisco IOS Software 12.2 or later Cisco IOS Software 12.2 or later

System Requirements

Cisco Prime Collaboration Manager 1.1 is available as a virtual appliance. A single downloadable open virtual appliance (OVA) image, which contains the Collaboration Manager virtual machine (VM), is provided for installation onto a VMware server with a virtual machine environment matching or exceeding the virtual machine template described below.

A virtual machine template defines the configuration of the virtual machine that includes CPU, memory, disk, and network resources. The configuration of a Collaboration Manager virtual machine must match or exceed the supported virtual machine template defined in Table 3.

Table 3. Virtual Machine Templates

VM Template





Up to 1000 endpoints


8 GB

90 GB


More than 1000 endpoints


16 GB

90 GB


Table 4 outlines the minimum system requirements for the VMware server onto which the Collaboration Manager OVA image will be installed.

Table 4. System Requirements: Server




All the hardware components such as servers, CPU, storage, and Storage Area Network (SAN) models should be compatible with the VMware comprehensive compatibility guides posted at

Cisco Unified Computing System (Cisco UCS) is recommended, but other servers can also be used.

Software (hypervisor)

VMware ESXi 4.1

Table 5 outlines the minimum system requirements for client systems.

Table 5. System Requirements: Client




Mozilla Firefox 3.6.x,4.x,5.x

Internet Explorer 8.0, 9.0

Flash Plug-in

Adobe Flash Player 10x


1024 x 768 minimum

Licensing and Ordering Information

Cisco Prime Collaboration Manager licensing is based on the scale of Cisco Video deployment and allows customers to add individual device type licenses as they grow their video deployment. For specific details, contact your local Cisco account representative.

Figure 5 presents the specifications for each license type based on the variables described below.

Figure 5. End Point Device Categories

Cisco Prime Collaboration Manager 1.1 is available for purchase through regular Cisco sales and distribution channels worldwide. To download software, visit the Cisco Software Center. Table 7 presents ordering information. To order the software license, visit the Cisco Ordering Homepage. The license will be available by eDelivery only.

Table 6. Ordering Information

Product Number




Cisco Prime CM 1.1 Software



Collaboration Manager Device Licenses



50 midrange end point tier license



100 midrange end point tier license



200 midrange end point tier license



500 midrange end point tier license



1000 midrange end point tier license



10 high end, end point single codec tier license



20 high end, end point single codec tier license



50 high end, end point single codec tier license



100 high end, end point single codec tier license



200 high end, end point single codec tier license



1-high end, end point multi codec tier license



10-high end, end point multi codec tier license


Services from Cisco and Our Partners

Organizations can realize the full business value of their technology investments with smart, personalized services from Cisco and our partners. Backed by deep networking expertise and a broad ecosystem of partners, Cisco Services enable organizations to successfully plan, build, and run their network as a powerful business platform. Whether you are looking to quickly seize new opportunities to meet rising customer expectations, improve operational efficiency to lower costs, mitigate risk, or accelerate growth, Cisco has a service that can help you.

Warranty Coverage and Technical Service Options

Cisco Prime Collaboration Manager comes with the Cisco 90-day software warranty. Purchasing an application support service provides benefits not available with warranty including access to maintenance and minor updates, online resources, and Technical Assistance Center (TAC) support services. Table 7 shows the technical services available for Collaboration Manager 1.1.

For more information about Cisco warranties, go to

For information about Cisco Technical Services, go to

Table 7. Cisco Technical Services for Collaboration Manager

Technical Services

Cisco Software Application Support (SAS)

Application software maintenance and minor updates
Around-the-clock, global access to Cisco TAC engineers with specialized application software expertise
Unrestricted access to the extensive resources, communities, and tools

For More Information

For more information about Cisco Prime Collaboration Manager, visit, contact your local account representative, or send an email to the product marketing group at