® Hosted Collaboration Mediation (HCM) provides network operations center (NOC) operators with a single dashboard that aggregates alarms from the underlying domain managers that span both unified communications and data center domains. The dashboard displays fault counts by customer and severity level from the domain managers. The operators can cross-launch into the domain manager from the dashboard to get detailed information on the fault. Cisco Hosted Communication Mediation also provides a Shared Information Data (SID)-based common information model that exposes a set of standardized APIs to invoke the underlying domain managers for service fulfillment. The advantage is that it significantly reduces data integration complexity.
Cisco Hosted Collaboration Mediation is part of the management bundle of Cisco Hosted Collaboration Solution (HCS). See Figure 1.
Cisco Hosted Collaboration Solution offers managed service providers the option of deploying Cisco Unified Communications as a hosted service, allowing them to access the full portfolio of Cisco collaboration applications through a subscriber-based, "as a service" offer. You can find more information on HCS at:
Figure 1. The HCM Component of the Cisco Hosted Collaboration Solution
Features and Benefits
The HCM dashboard displays an Alarm Summary and a Phone Summary portlet by customer.
• Alarm Summary Portlet
– Consolidated alarm summary by customer
– Navigate to view alarms summary by domain manager
• Phone Summary Portlet
– Displays the number of phones configured, registered, and unregistered by customer
Context sensitive cross-launch of domain managers provides single sign-on capability to contextually cross-launch into a domain manager to view and act upon the appropriate customer alarm.
See Table 1 for a list of features and benefits.
Figure 2. Alarm Summary Portlet
The HCM layer for service fulfillment (Figure 3) provides a common information model based on TMForum's SID (Shared Information Data) standard. This capability allows easy integration between the service management layer and the underlying domain managers.
Figure 3. The HCM Layer for Service Fulfillment
Table 1. Features and Benefits
Hosted Collaboration Mediation Dashboard
Rule-based filtering on portlets
Search for customer
Gives you the ability to filter alarms by severity and count across all customers
Context-sensitive cross launch
The following domain managers are supported:
• Cisco Unified Operations Manager (UOM)
• VMWare's vCenter
• Fabric Manager Server (FMS)
• Cisco Unified Computing System (UCS) Manager
Cisco UOM provides Unified Communications application and phone monitoring and allows operators to launch phones, alarms, the service-level view, or diagnostics test pages
Cisco Services make networks, applications, and the people who use them work better together.
Today, the network is a strategic platform in a world that demands better integration among people, information, and ideas. The network works better when services, together with products, create solutions aligned with business needs and opportunities.
The unique Cisco Lifecycle approach to services defines the requisite activities at each phase of the network lifecycle to help ensure service excellence. With a collaborative delivery methodology that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the best results.