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Updated:October 27, 2010
Document ID:1474003348705772
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Product Overview
Cisco
® Hosted Collaboration Mediation (HCM) provides network operations center (NOC) operators with a single dashboard that aggregates alarms from the underlying domain managers that span both unified communications and data center domains. The dashboard displays fault counts by customer and severity level from the domain managers. The operators can cross-launch into the domain manager from the dashboard to get detailed information on the fault. Cisco Hosted Communication Mediation also provides a Shared Information Data (SID)-based common information model that exposes a set of standardized APIs to invoke the underlying domain managers for service fulfillment. The advantage is that it significantly reduces data integration complexity.
Cisco Hosted Collaboration Mediation is part of the management bundle of Cisco Hosted Collaboration Solution (HCS). See Figure 1.
Cisco Hosted Collaboration Solution offers managed service providers the option of deploying Cisco Unified Communications as a hosted service, allowing them to access the full portfolio of Cisco collaboration applications through a subscriber-based, "as a service" offer. You can find more information on HCS at:
http://www.cisco.com/en/US/netsol/ns1086/index.html.
Figure 1. The HCM Component of the Cisco Hosted Collaboration Solution
Features and Benefits
The HCM dashboard displays an Alarm Summary and a Phone Summary portlet by customer.
• Alarm Summary Portlet
– Consolidated alarm summary by customer
– Navigate to view alarms summary by domain manager
• Phone Summary Portlet
– Displays the number of phones configured, registered, and unregistered by customer
Context sensitive cross-launch of domain managers provides single sign-on capability to contextually cross-launch into a domain manager to view and act upon the appropriate customer alarm.
See Table 1 for a list of features and benefits.
Figure 2. Alarm Summary Portlet
The HCM layer for service fulfillment (Figure 3) provides a common information model based on TMForum's SID (Shared Information Data) standard. This capability allows easy integration between the service management layer and the underlying domain managers.
Figure 3. The HCM Layer for Service Fulfillment
Table 1. Features and Benefits
Feature
Benefit
Hosted Collaboration Mediation Dashboard
Rule-based filtering on portlets
Search for customer
Gives you the ability to filter alarms by severity and count across all customers
Context-sensitive cross launch
The following domain managers are supported:
• Cisco Unified Operations Manager (UOM)
• VMWare's vCenter
• Fabric Manager Server (FMS)
• Cisco Unified Computing System (UCS) Manager
Cisco UOM provides Unified Communications application and phone monitoring and allows operators to launch phones, alarms, the service-level view, or diagnostics test pages
Ability to assign admin or operator roles to users with predefined privileges
Portlet access privileges based on roles
Admin capabilities
Configuring domain manager polling frequency
Configuring portlet refresh frequency
Context-sensitive cross-launch for all customers
Phone diagnostics test
Operator can quickly carry out the following basic tests on a phone for a customer and view the pass/fail status
Basic tests:
• Call park
• Call forward
• Call hold
• Call conference
• Call transfer
• Call
• Phone status (IP service-level agreement [SLA] ping)
Hosted Collaboration Mediation Layer
Data normalization across service domains
• Normalization of APIs across service domains based on TMForum's Shared Information Data Model
• SID-based web services APIs
• Governance environment to manage data model and mappings
Domain Manager Support
VOSS and Webex
Data integration
Point-to-point integration creates complexity. HCM reduces this complexity by providing an abstraction layer by exposing a single set of normalized APIs
Licensing
Like other HCS components, HCM is based on a per user/subscriber pricing model.
System Requirements
HCM requirements:
• Red Hat Enterprise Linux Server v5.3 64 bit
• UCS B series blade server. For details see the HCS ordering guide
• HCM requires Cisco ACS 5.1 for user authentication
• HCM requires the MySQL database for the dashboard and Oracle XE for the mediation layer
Ordering Information
See Table 2 for ordering information.
Table 2. Ordering Information
Part Number
Description
HCS-HCM-TIER1
HCS Tier 1 Noncommitment HCM bundle for 5000 to 25,000 subscribers
HCS-HCM-TIER2
HCS Tier 2 Noncommitment HCM bundle for 25,000 to 100,000 subscribers
HCS-HCM-TIER3
HCS Tier 3 Commitment HCM bundle for 100,000 to 250,000 subscribers
HCS-HCM-TIER4
HCS Tier 4 Commitment HCM bundle for 250,000 to 750,000 subscribers
HCS-HCM-TIER5
HCS Tier 5 Commitment HCM bundle for 750,000 to 1,250,000 subscribers
HCS-HCM-TIER6
HCS Tier 6 Commitment HCM bundle for 1,250,000 subscribers and above
UCSS-HCS-HCM-TIER1
HCM Software Subscription for HCS Tier 1 - 5000 to 25,000 subscribers
UCSS-HCS-HCM-TIER2
HCM Software Subscription for HCS Tier 2 - 25,000 to 100,000 subscribers
UCSS-HCS-HCM-TIER3
HCM Software Subscription for HCS Tier 3 - 100,000 to 250,000 subscribers
UCSS-HCS-HCM-TIER4
HCM Software Subscription for HCS Tier 4 - 250,000 to 750,000 subscribers
UCSS-HCS-HCM-TIER5
HCM Software Subscription for HCS Tier 5 - 750,000 to 1,250,000 subscribers
UCSS-HCS-HCM-TIER6
HCM Software Subscription for HCS Tier 6 - 1,250,000 subscribers and above
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