Cisco Hosted Collaboration Mediation

Cisco Hosted Collaboration Mediation 1.1

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Product Overview

Cisco ® Hosted Collaboration Mediation (HCM) provides network operations center (NOC) operators with a single dashboard that aggregates alarms from the underlying domain managers that span both unified communications and data center domains. The dashboard displays fault counts by customer and severity level from the domain managers. The operators can cross-launch into the domain manager from the dashboard to get detailed information on the fault. Cisco Hosted Communication Mediation also provides a Shared Information Data (SID)-based common information model that exposes a set of standardized APIs to invoke the underlying domain managers for service fulfillment. The advantage is that it significantly reduces data integration complexity.
Cisco Hosted Collaboration Mediation is part of the management bundle of Cisco Hosted Collaboration Solution (HCS). See Figure 1.
Cisco Hosted Collaboration Solution offers managed service providers the option of deploying Cisco Unified Communications as a hosted service, allowing them to access the full portfolio of Cisco collaboration applications through a subscriber-based, "as a service" offer. You can find more information on HCS at:

Figure 1. The HCM Component of the Cisco Hosted Collaboration Solution

Features and Benefits

The HCM dashboard displays an Alarm Summary and a Phone Summary portlet by customer.

• Alarm Summary Portlet

– Consolidated alarm summary by customer

– Navigate to view alarms summary by domain manager

• Phone Summary Portlet

– Displays the number of phones configured, registered, and unregistered by customer

Context sensitive cross-launch of domain managers provides single sign-on capability to contextually cross-launch into a domain manager to view and act upon the appropriate customer alarm.
See Table 1 for a list of features and benefits.

Figure 2. Alarm Summary Portlet

The HCM layer for service fulfillment (Figure 3) provides a common information model based on TMForum's SID (Shared Information Data) standard. This capability allows easy integration between the service management layer and the underlying domain managers.

Figure 3. The HCM Layer for Service Fulfillment

Table 1. Features and Benefits



Hosted Collaboration Mediation Dashboard

Rule-based filtering on portlets

Search for customer

Gives you the ability to filter alarms by severity and count across all customers

Context-sensitive cross launch

The following domain managers are supported:

• Cisco Unified Operations Manager (UOM)
• VMWare's vCenter
• Fabric Manager Server (FMS)
• Cisco Unified Computing System (UCS) Manager

Cisco UOM provides Unified Communications application and phone monitoring and allows operators to launch phones, alarms, the service-level view, or diagnostics test pages

VMWare's vCenter provides virtual machine monitoring

FMS provides monitoring of the Cisco MDS switches

UCS Manager provides monitoring of Cisco UCS

Role-based access control

Ability to assign admin or operator roles to users with predefined privileges

Portlet access privileges based on roles

Admin capabilities

Configuring domain manager polling frequency

Configuring portlet refresh frequency

Context-sensitive cross-launch for all customers

Phone diagnostics test

Operator can quickly carry out the following basic tests on a phone for a customer and view the pass/fail status

Basic tests:

• Call park
• Call forward
• Call hold
• Call conference
• Call transfer
• Call
• Phone status (IP service-level agreement [SLA] ping)

Hosted Collaboration Mediation Layer

Data normalization across service domains

• Normalization of APIs across service domains based on TMForum's Shared Information Data Model
• SID-based web services APIs
• Governance environment to manage data model and mappings

Domain Manager Support

VOSS and Webex

Data integration

Point-to-point integration creates complexity. HCM reduces this complexity by providing an abstraction layer by exposing a single set of normalized APIs


Like other HCS components, HCM is based on a per user/subscriber pricing model.

System Requirements

HCM requirements:

• Red Hat Enterprise Linux Server v5.3 64 bit

• UCS B series blade server. For details see the HCS ordering guide

• HCM requires Cisco ACS 5.1 for user authentication

• HCM requires the MySQL database for the dashboard and Oracle XE for the mediation layer

Ordering Information

See Table 2 for ordering information.

Table 2. Ordering Information

Part Number



HCS Tier 1 Noncommitment HCM bundle for 5000 to 25,000 subscribers


HCS Tier 2 Noncommitment HCM bundle for 25,000 to 100,000 subscribers


HCS Tier 3 Commitment HCM bundle for 100,000 to 250,000 subscribers


HCS Tier 4 Commitment HCM bundle for 250,000 to 750,000 subscribers


HCS Tier 5 Commitment HCM bundle for 750,000 to 1,250,000 subscribers


HCS Tier 6 Commitment HCM bundle for 1,250,000 subscribers and above


HCM Software Subscription for HCS Tier 1 - 5000 to 25,000 subscribers


HCM Software Subscription for HCS Tier 2 - 25,000 to 100,000 subscribers


HCM Software Subscription for HCS Tier 3 - 100,000 to 250,000 subscribers


HCM Software Subscription for HCS Tier 4 - 250,000 to 750,000 subscribers


HCM Software Subscription for HCS Tier 5 - 750,000 to 1,250,000 subscribers


HCM Software Subscription for HCS Tier 6 - 1,250,000 subscribers and above



See the HCS data sheet at for more information.

Cisco Services

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Today, the network is a strategic platform in a world that demands better integration among people, information, and ideas. The network works better when services, together with products, create solutions aligned with business needs and opportunities.
The unique Cisco Lifecycle approach to services defines the requisite activities at each phase of the network lifecycle to help ensure service excellence. With a collaborative delivery methodology that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the best results.

For More Information

For more information about HCM and HCS visit or contact your local Cisco account representative.