Q. What is Cisco
® Configuration Assistant?
A. Cisco Configuration Assistant is a PC-based intuitive GUI configuration tool designed for small and medium-sized business networks. With a focus on ease of use, this application dynamically configures all products that are part of the Cisco Smart Business Communications System (SBCS), including routers, switches, and wireless access points, allowing quick deployment and central management of an entire office network.
Q. What are the system requirements for Cisco Configuration Assistant?
A. Cisco Configuration Assistant has the following minimum requirements:
● 1.8-GHz Intel Core 2 Duo-based PC or compatible computer
● Memory: 2 GB or higher
● Disk space: 400 MB recommended
● Windows XP (Service Pack 2 or later), Windows Vista Ultimate (32 bit or 64 bit), or Windows 7 (32 bit or 64bit)
Q. What products are supported by Cisco Configuration Assistant?
Q. Can Cisco Configuration Assistant function under any other operating systems (such as UNIX, Linux, orMacOS)?
Q. What new features are supported in Cisco Configuration Assistant 3.2?
A. Cisco Configuration Assistant 3.2 adds support for the following features:
● Multisite: Site-to-Site VPN and Site-to-Site dialing
● ACL Management
● Generic SIP trunk template, including:
- Timer and retry management for SIP trunks
- Toll fraud protection for SIP trunks
● Support for additional SIP Trunk providers: Integra, Keyyo and OpenIP
● Unknown plan type for International calls for ISDN carrier
● Editable IP phone URLs
● Editable SSL VPN port
● Ability to accept DHCP-assigned WAN IP address for SSL VPN
● Call Ring features:
- No call-waiting beep
- Call-waiting ring
- Distinctive Ring
- Missed calls
- HuntStop Channel
- Silent Ring
- Feature Ring
- Beep with no ring
Q. What new licensing updates are available starting with Cisco Configuration Assistant 3.1 and Software Pack8.2.0?
A. Starting with Cisco Configuration Assistant 3.1 and Software Pack 8.2.0, the Cisco Unified Communications 540 (UC 540) and 560 (UC 560) platforms come equipped with 24 user licenses, and the scale of the UC560 platform increases to a maximum number of 138 phones.
Q. How much does Cisco Configuration Assistant cost?
Cisco Configuration Assistant is included with each Cisco SBCS device and is also a download available at no charge from
Q. How does someone get access to the latest version of Cisco Configuration Assistant?
Q. What is the difference between Cisco Configuration Assistant and Cisco Network Assistant?
A. Cisco Configuration Assistant supports Cisco SBCS devices and has a device limit of 30. Cisco Network Assistant supports a broader range of devices (see the data sheet for a complete list) and has a limit of 40 devices (not including access points and IP phones).
Q. How secure is Cisco Configuration Assistant?
A. Cisco Configuration Assistant does not retain the credentials of any of the devices that it is managing. It supports secure protocols such as Secure Shell (SSH) Protocol and HTTPS to communicate with the devices.
Q. Can Cisco Configuration Assistant manage a multiple-vendor network?
A. No, Cisco Configuration Assistant manages Cisco devices exclusively.
Q. Do I need networking experience to use Cisco Configuration Assistant?
A. Although Cisco Configuration Assistant is a simple, intuitive, GUI-based application, relevant knowledge of networking principles will help you get the most out of the application.
Cisco Configuration Assistant supports both Guided mode and Expert mode. Users can attain the same results using either mode. Guided mode offers configuration wizards for setting up advanced features. Expert mode allows advanced users to set up the device configuration with similar ease of use.
Q. Are there any device limits in Cisco Configuration Assistant?
A. Yes, Cisco Configuration Assistant supports up to 30 managed devices in a small business network deployment, including:
● Up to five Cisco Unified Communications 500 Series for Small Business
● Combination of up to five Cisco SR500 Series Secure Routers and Cisco Small Business SA500 Series Security Appliances
● Up to 10 Cisco Small Business 200 Series Smart Switches, 300 Series Managed Switches, or ESW 500 Series Switches
● Up to 10 Cisco Small Business AP500 Series Wireless Access Points
There is no restriction on the number of supported endpoints (IP phones, video surveillance cameras, printers, and so on).
Q. How do I upgrade the Cisco IOS
® Software image of the Cisco devices in the customer network using Cisco Configuration Assistant?
A. Cisco Configuration Assistant allows administrators to drag the Cisco IOS Software image stored on the local PC and drop the image onto the Cisco device icon in the topology map.
Q. How do I back up or restore the configuration of the devices in my network using Cisco Configuration Assistant?
A. Use Cisco Configuration Assistant>Maintenance>Configuration Archive. Select All Devices as the hostname and click Backup.
For the Cisco Unified Communications 500 Series, Cisco Configuration Assistant will back up both Cisco Unified Communications Manager Express and Cisco Unity Express configurations and voicemail.
Q. Is there a limit on the size of the configuration that Cisco Configuration Assistant can handle?
A. No, there is no inherent limit on the size of the configuration file.
Q. How do I provide feedback about Cisco Configuration Assistant to Cisco?
A. Click the feedback icon on the toolbar to provide feedback about Cisco Configuration Assistant to Cisco. The information sent to Cisco is what is provided in the feedback form.
Q. How do I get a complete list of the features supported within Cisco Configuration Assistant?
Cisco Smart Business Communications System Overview
Q. What is the Cisco Smart Business Communications System?
Cisco SBCS is an affordable, complete system that extends voice, data, video, and wireless networking to small and medium-sized offices. It makes anytime, anywhere, highly secure access to information possible, facilitating more effective, efficient ways of communicating with customers and employees. This network solution, purpose-built for small and medium-sized businesses, is easy to deploy and use while allowing for business growth. For more information on SBCS, visit
Q. What products are included in Cisco SBCS and supported by Cisco Configuration Assistant?
Q. If the IP addresses of my Cisco SBCS devices change, will Cisco Configuration Assistant be able to discover them again?
A. Cisco Configuration Assistant uses Cisco Discovery Protocol to discover all the devices in the network, starting from a seed device. If the IP address of the seed device changes, you will have to edit the community and correct the IP address. If the IP address of one of the other devices that is not in the community is changed, no action is required.
Q. Does Cisco Configuration Assistant support all of the features available in the products and platforms?
Cisco Configuration Assistant typically supports the most commonly used features on the products and platforms.
Q. After Cisco SBCS products have been configured with Cisco Configuration Assistant, where is the configuration stored?
A. Cisco Configuration Assistant does not retain the configuration of the devices that it manages. It uses the configuration of the device as the master.
IP Telephony Configuration
Q. How do I enable Cisco Unified Video Advantage for end users using Cisco Configuration Assistant?
A. Cisco Configuration Assistant automatically configures Cisco Unified Video Advantage on the Cisco Unified Communications 500 Series when configuring user IP phone extensions.
Q. How do I set up a multisite voice over IP (VoIP) deployment using Cisco Configuration Assistant?
A. Cisco Configuration Assistant Multisite Manager allows configuration of up to five sites, with a combination of Cisco Unified Communications 500 Series, Cisco SR500 Series Secure Routers, and Cisco SA500 Series Security Appliances at each site.
Q. Can partners configure the Cisco Unified Communications 500 Series to fail over to analog (for example, fax ports [FXO]) if they lose their SIP trunk connection to their service provider?
A. Cisco Configuration Assistant automatically sets up a SIP trunk with failover to any analog trunks present (analog trunks are configured with a lower preference than SIP trunks).
Q. Can the automatic call distribution (ACD) feature in the Cisco Unified Communications 500 Series be configured using Cisco Configuration Assistant?
A. Yes. Cisco Configuration Assistant supports the configuration of the basic ACD feature.
Q. While resetting a device to factory default, does Cisco Configuration Assistant also reset the Cisco Unity Express module to factory default on the Cisco Unified Communications 500 Series?
Yes, Cisco Configuration Assistant will reset the Cisco Unified Communications Manager Express configuration and the Cisco Unity Express module to factory default on the Cisco Unified Communications 500 Series.
Wireless LAN Configuration
Q. Can Cisco Configuration Assistant configure devices across a WLAN or WAN link?
A. Yes, Cisco Configuration Assistant can configure devices across a WLAN. For devices across a WAN link, the partner has to establish a VPN to the customer site to enable Cisco Configuration Assistant to communicate with the customer’s network.
Q. Can I use Cisco Configuration Assistant to support some other Cisco wireless devices, for example, the Cisco Aironet
® 1131, 1242, or 350 Series Access Points?
Q. What security features are supported on the wireless network?
A. The wireless network is extremely secure and is comparable to the security found in enterprise-class networks. Wireless networks support Wi-Fi Protected Access (WPA), WPA2 with Pre-Shared Key (PSK), Temporal Key Integrity Protocol (TKIP), and Advanced Encryption Standard (AES) encryption, and most of theExtensible Authentication Protocol (EAP) and 802.1X authentication protocols, as well as MAC and webauthentication.