CiscoWorks Voice Manager

End-of-Sale and End-of-Life Announcement for the CiscoWorks Voice Manager 3.0 and 3.1

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Cisco announces the end-of-sale and end-of life dates for the CiscoWorks Voice Manager 3.0 and 3.1. The last day to order the affected product(s) is October 28, 2010. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the CiscoWorks Voice Manager 3.0 and 3.1




End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

April 29, 2010

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

October 28, 2010

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

January 26, 2011

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

October 28, 2011

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

October 28, 2011

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

January 23, 2013

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

October 31, 2013

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description


CW Voice Manager 3.0 Restricted 500 voice port License


CW Voice Manager 3.0 Upg to Restricted 500 voice port Lic


CW Voice Manager 3.0 Unrestricted License


CW Voice Manager 3.0 Upg to Unrestricted License


CW Voice Manager 3.1 Restricted 500 voice port


CW Voice Manager 3.1 Upg to Restricted 500 voice port


CW Voice Manager 3.1 Unrestricted


CW Voice Manager 3.1 Upg to Unrestricted


OEM Only-VMS 2.3 license certificate for NFR program

Product Migration Options

Customers are encouraged to migrate to CiscoWorks Voice Manager 3.2. Information about this product can be found at:
Service prices for Cisco products are subject to change after the product End of Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to:

For More Information

For more information about the CiscoWorks Voice Manager 3.2, visit, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to:
To subscribe to receive end-of-life/end-of-sale information, go to:

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