CiscoWorks Voice Manager

CiscoWorks Voice Manager 3.2

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CiscoWorks Voice Manager 3.2 is client/server, web-based software that provides enhanced capabilities to configure and provision voice ports, create and modify dial plans, and collect call history data on voice-enabled Cisco® routers for voice-over-IP (VoIP), voice-over-Frame Relay (VoFR), and voice-over-ATM (VoATM) network deployments.


Voice port configuration: Manage a variety of port configurations on voice-enabled devices running Cisco IOS® Software, including Foreign Exchange Office (FXO), Foreign Exchange Station (FXS), recEive & transMit (E&M), and ISDN port configurations

Dial plan generation and management: Create and manage local and network dial plans for basic telephone service on Cisco IOS Software voice gateways for VoIP (H.323 and Session Initiation Protocol [SIP]), VoFR, and VoATM networks

Gatekeeper management: Create local and remote zones for VoIP gatekeepers and directory gatekeepers; monitor and configure gatekeeper parameters such as bandwidth

Support for multiple capabilities: Manage devices that have gateway, Cisco Unified Communications Manager Express, and Survivable Remote Site Telephony (SRST) capabilities on router platforms that support these capabilities

SIP User Agent configuration: Configure SIP User Agent parameters such as the server interface type and maximum number of hops

Call history data collection and monitoring: Retrieve detailed call history and resource usage data and export it to external reporting packages. Monitor gateway status and resource utilization. Monitor active calls on gateways and view details including call duration, state, and incoming and outgoing call leg addresses.

Network partitioning: Logically partition large networks to manage complex networking environments in a flexible and efficient manner

Distributed architecture: Use multiple CiscoWorks Voice Manager systems to manage one or more large voice networks in a distributed manner. Display a unified view of the entire voice network deployment from any system.

Application access security: Control access to tasks based on user roles

New Features in CiscoWorks Voice Manager Release 3.2

• Support for the latest Cisco 29xx and Cisco 39xx Integrated Services Router platforms

• Support for the latest Cisco IOS Software release on relevant CiscoWorks Voice Manager 3.1 supported devices

• CiscoWorks Common Services 3.3 support


Simplified operations: CiscoWorks Voice Manager facilitates provisioning of voice ports for multiple types of protocols and efficiently deploys complex dial plans for Cisco IOS devices. Templates simplify configuration of large numbers of devices. Architectural features help enable logical partitioning of large voice networks for operational simplicity and the display of a unified view of the entire voice deployment from any CiscoWorks Voice Manager system.

More accurate and efficient operations: Automated configuration features reduce manual entry and duplicate data entry errors when performing such operations across multiple gateways, gatekeepers, Cisco Unified Communications Manager Express, and SRST devices.

Scalable architecture: Allows for rapid network expansion and for timely and efficient reconfiguration of the voice network to suit customer needs.

Expanded platform support: Provides a single point of control for voice infrastructure configuration and dial plan provisioning for the growing family of Cisco voice platforms.


Server system requirements and performance have been certified for a volume of 96,000 calls per hour on the Windows platform and 120,000 on Solaris (based on an estimated 20 calls per DSO channel, 3 minutes of holding time, and 60 busy minutes).

System Requirements

Tables 1 and 2 list the server and client system requirements for CiscoWorks Voice Manager 3.2.

Table 1. Server System Requirements

Requirement Type



System hardware

One of the following processors:

• Intel Pentium 4 processor with Hyper-Threading Technology
• Intel Pentium 4 dual-core processor with Hyper-Threading Technology
• Color monitor
• DVD drive
• Sun UltraSPARC
• Color monitor
• DVD drive

Memory (RAM)

• 2 GB RAM
• 4 GB swap space
• 2 GB RAM
• 8 GB swap space

Available drive space

• 40 GB
• New Technology File System (NTFS) required for secure operation
• 40 GB

System software

One of the following:

• Windows 2003 Server Standard Edition with Service Pack 2
• Windows 2003 Server Enterprise Edition with Service Pack 2

The above versions support 32-bit operating systems.

In addition to the existing platform support, CiscoWorks Voice Manager 3.2 can be installed and run on systems with VMware ESX 3.5 and VMware ESXi 4.0 (virtualization software).

Note: The systems that you use as the CiscoWorks Voice Manager master and the CiscoWorks Voice Manager servers should meet all the security guidelines that Microsoft recommends for Windows Server 2003. See the NSA website for security guidance:

Specifically, the TCP/IP stack should be hardened to avoid denial of service attacks. Refer to the section "Security Consideration for Network Attacks" on page 103 of the Windows Server 2003 - Security Guide, v2.1, which can be downloaded from the NSA website.

Solaris 10

Note: The CiscoWorks Voice Manager installation checks for required Solaris patches and displays the results.

For a list of required and recommended Solaris patches to be installed, see the section "Solaris Patches" in Installing and Getting Started with CiscoWorks LAN Management Solution 3.2.

Additional software

• NTFS (required for security option)
• Common Services 3.3. Note: Common Services 3.3 is included on the CiscoWorks Voice Manager 3.2 product DVD.

Common Services 3.3

Table 2. Client System Requirements

Requirement Type



System hardware and software

• IBM PC-compatible system with at least a 300-MHz Pentium processor
• One of the following:
• Windows Server 2003 Standard and Enterprise Edition with Service Pack 2
• Windows 2003 R2 Server Standard and Enterprise Editions with Service Pack 2
• Windows XP with Service Pack 2
• Windows Vista
• Solaris 10
• Color monitor with video card set to 256 colors
• Sun UltraSPARC processor with Solaris 10 with latest patches. (For a list of required and recommended Solaris patches to be installed on client systems, see the section "Solaris Patches" in Installing and Getting Started With CiscoWorks LAN Management Solution 3.2.)
• Color monitor with video card set to 256 colors

Memory (RAM)

• 256 MB
• 256 MB


One of the following:

• Internet Explorer 6.0 with Service Pack 2
• Internet Explorer 7.0
• Mozilla Firefox 3.0

These requirements outline the minimum system requirements needed to operate CiscoWorks Voice Manager 3.2. Depending on the size of the Cisco Unified Communications network being monitored, these requirements may change.

Ordering Information

To place an order, visit the Cisco Ordering Home Page. Table 3 lists ordering information for CiscoWorks Voice Manager 3.2.

Table 3. Ordering Information

Product Name

Part Number

CiscoWorks Voice Manager 3.2, Restricted, for small deployments (up to 500 voice ports)


CiscoWorks Voice Manager 3.2, Unrestricted


Upgrade from CiscoWorks Voice Manager 3.1 to the 3.2 Restricted version


Upgrade from CiscoWorks Voice Manager 3.1 and 3.2 Restricted to the 3.2 Unrestricted version


Service and Support

Cisco offers a wide range of services programs to accelerate customer success. These innovative services programs are delivered through a unique combination of people, processes, tools, and partners, resulting in high levels of customer satisfaction. Cisco services help you to protect your network investment, optimize network operations, and prepare the network for new applications to extend network intelligence and the power of your business. For more information about Cisco Services, see Cisco Technical Support Services or Cisco Advanced Services.

For More Information

For more information about CiscoWorks Voice Manager 3.2, visit or contact your local account representative.