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CiscoWorks Voice Manager

CiscoWorks Voice Manager 3.1

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CiscoWorks Voice Manager 3.1 is client/server, Web-based software that provides enhanced capabilities to configure and provision voice ports, create and modify dial plans, and collect call history data on voice-enabled Cisco ® routers for voice-over-IP (VoIP), voice-over-Frame Relay (VoFR), and voice-over-ATM (VoATM) network deployments.

Features

Voice port configuration: Manage a variety of port configurations on voice-enabled devices running Cisco IOS® Software, including Foreign Exchange Office (FXO), Foreign Exchange Station (FXS), recEive & transMit (E&M), and ISDN port configurations

Dial plan generation and management: Create and manage local and network dial plans for basic telephone service on Cisco IOS Software voice gateways for VoIP (H.323 and Session Initiation Protocol [SIP]), VoFR, and VoATM networks

Gatekeeper management: Create local and remote zones for VoIP gatekeepers and directory gatekeepers; monitor and configure gatekeeper parameters such as bandwidth

Support for multiple capabilities: Manage devices that have gateway, Cisco Unified Communications Manager Express, and Survivable Remote Site Telephony (SRST) capabilities on router platforms that support these capabilities

SIP User Agent configuration: Configure SIP User Agent parameters such as the server interface type and maximum number of hops

Call history data collection and monitoring: Retrieve detailed call history and resource usage data and export it to external reporting packages. Monitor gateway status and resource utilization. Monitor active calls on gateways and view details including call duration, state, and incoming and outgoing call leg addresses

Network partitioning: Logically partition large networks to manage complex networking environments in a flexible and efficient manner

Distributed architecture: Use multiple CiscoWorks Voice Manager systems to manage one or more large voice networks in a distributed manner. Display a unified view of the entire voice network deployment from any system

Application access security: Control access to tasks based on user roles

New Features in CiscoWorks Voice Manager Release 3.1

• Support for the latest Cisco AS5350XM and Cisco AS5400XM voice gateways

• Support for the latest Cisco IOS Software release on relevant CiscoWorks Voice Manager 3.0 supported devices

Benefits

Simplified operations: CiscoWorks Voice Manager facilitates provisioning of voice ports for multiple types of protocols and efficiently deploys complex dial plans for Cisco IOS devices. Templates simplify configuration of large numbers of devices. Architectural features help enable logical partitioning of large voice networks for operational simplicity and the display of a unified view of the entire voice deployment from any CiscoWorks Voice Manager system.

More accurate and efficient operations: Automated configuration features reduce manual entry and duplicate data entry errors when performing such operations across multiple gateways, gatekeepers, Cisco Unified Communications Manager Express, and SRST devices.

Scalable architecture: Allows for rapid network expansion and for timely and efficient reconfiguration of the voice network to suit customer needs.

Expanded platform support: Provides a single point of control for voice infrastructure configuration and dial plan provisioning for the growing family of Cisco voice platforms.

Performance

Server system requirements and performance have been certified for a volume of 96,000 calls per hour on the Windows platform and 120,000 on Solaris (based on an estimated 20 calls per DSO channel, 3 minutes of holding time, and 60 busy minutes).

System Requirements

Tables 1 and 2 list the server and client system requirements for CiscoWorks Voice Manager 3.1.

Table 1. Server System Requirements

Requirement Type

Windows

Solaris

System hardware

• IBM PC-compatible system with 2 GHz or faster Intel Pentium processor
• Color monitor
• CD-ROM drive
• Sun SPARC IIIi based/SPARC Ultra system
• Color monitor
• CD-ROM drive

Memory (RAM)

• 2 GB
• 10 MB in Windows temporary directory

512 MB

Available drive space

• 70 GB
• Paging file space equal to double the amount of memory (RAM)
• NTFS file system required for secure operation
• At least 16 MB in Windows temporary directory (%TEMP%).
• Minimum 1 GB swap space
• 40 GB
• Minimum 1 GB swap space

System software

One of the following:

• Windows 2003 Server Standard Edition
• Windows 2003 Server Enterprise Edition

Solaris 2.9

Additional software

• Common Services 3.0
• NTFS file system (required for security option)

Common Services 3.0

Table 2. Client System Requirements

Requirement Type

Windows

Solaris

System hardware and software

• IBM PC-compatible system with at least a 1 GHz or faster Intel Pentium processor
• One of the following:
• Windows 2000 Professional/Server/Advanced Server with Service Pack 3 or Service Pack 4
• Windows XP with Service Pack 2
• Windows 2003 Server and Enterprise Edition
• Color monitor with video card set to 256 colors
• Sun SPARC IIIi based/SPARC Ultra system running Solaris 2.8 or 2.9
• Color monitor with video card set to 256 colors

Memory (RAM)

1 GB

256 MB

Available drive space

70 GB with 1 GB swap space

40 GB with 1 GB swap space

Browser

• Microsoft Internet Explorer 6.0 or 7.0
• Firefox 2.0

Mozilla 1.7

These requirements outline the minimum system requirements needed to operate CiscoWorks Voice Manager 3.1. Depending on the size of the Cisco Unified Communications network being monitored, these requirements may change.

Ordering Information

To place an order, visit the Cisco Ordering Home Page. Table 3 lists ordering information for CiscoWorks Voice Manager 3.1.

Table 3. Ordering Information

Product Name

Part Number

CiscoWorks Voice Manager 3.1, Restricted, for small deployments (up to 500 voice ports)

CWVM-3.1-R-K9

CiscoWorks Voice Manager 3.1, Unrestricted

CWVM-3.1-UR-K9

Upgrade from CiscoWorks Voice Manager 2.3 and 3.0 to the 3.1 Restricted version

CWVM-3.1-RUP-K9

Upgrade from CiscoWorks Voice Manager 2.3, 3.0 and 3.1 Restricted to the 3.1 Unrestricted version

CWVM-3.1-URUP-K9

Service and Support

Cisco offers a wide range of services programs to accelerate customer success. These innovative services programs are delivered through a unique combination of people, processes, tools, and partners, resulting in high levels of customer satisfaction. Cisco services help you to protect your network investment, optimize network operations, and prepare the network for new applications to extend network intelligence and the power of your business. For more information about Cisco Services, see Cisco Technical Support Services or Cisco Advanced Services.

For More Information

For more information about the CiscoWorks Voice Manager 3.1, visit http://www.cisco.com/go/cvm or contact your local account representative.