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CiscoWorks Voice Manager

CiscoWorks Voice Manager 3.0

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Data Sheet

CiscoWorks Voice Manager 3.0 is client-server, Web-based software that provides enhanced capabilities to configure and provision voice ports, create and modify dial plans, and collect call history data on voice-enabled Cisco® routers for voice-over-IP (VoIP), voice-over-Frame Relay (VoFR), and voice-over-ATM (VoATM) network deployments.

Features

Voice port configuration - Manage a variety of port configurations on voice-enabled devices running Cisco IOS® Software, including Foreign Exchange Office (FXO), Foreign Exchange Station (FXS), recEive & transMit (E&M), and ISDN port configurations.

Dial plan generation and management - Create and manage local and network dial plans for basic telephone service on Cisco IOS Software voice gateways for VoIP (H.323 and Session Initiation Protocol [SIP]), VoFR, and VoATM networks.

Gatekeeper management - Create local and remote zones for VoIP gatekeepers and directory gatekeepers; monitor and configure gatekeeper parameters such as bandwidth.

Support for multiple capabilities - Manage devices that have gateway, Cisco CallManager Express, and Survivable Remote Site Telephony (SRST) capabilities on router platforms that support these capabilities.

SIP User Agent configuration - Configure SIP User Agent parameters such as the server interface type and maximum number of hops.

Call history data collection and monitoring - Retrieve detailed call history and resource usage data and export it to external reporting packages. Monitor gateway status and resource utilization. Monitor active calls on gateways and view details including call duration, state, and incoming and outgoing call leg addresses.

Network partitioning - Logically partition large networks to manage complex networking environments in a flexible and efficient manner.

Distributed architecture - Use multiple CiscoWorks Voice Manager systems to manage one or more large voice networks in a distributed manner. Display a unified view of the entire voice network deployment from any system.

Application access security - Control access to tasks based on user roles.

New Features in CiscoWorks Voice Manager Release 3.0

• Voice configuration support for new Cisco devices: Cisco 2801, 2811, 2821, 2851, 3825, and 3845 routers and Cisco IAD2420, IAD2430, IAD2431, and IAD2432 integrated access devices.

• Identification and management of voice gateways with Cisco CallManager Express and Survivable Remote Site Telephony (SRST) capabilities.

• Support for CiscoWorks Common Services Release 3.0.

• Support for the latest Cisco IOS Software version on all CiscoWorks Voice Manager 2.3 supported devices.

Benefits

Simplified operations - CiscoWorks Voice Manager facilitates provisioning of voice ports for multiple types of protocols and efficiently deploys complex dial plans for Cisco IOS devices. Templates simplify configuration of large numbers of devices. Architectural features help enable logical partitioning of large voice networks for operational simplicity and the display of a unified view of the entire voice deployment from any CiscoWorks Voice Manager system.

More accurate and efficient operations - Automated configuration features reduce manual entry and duplicate data entry errors when performing such operations across multiple gateways, gatekeepers, Cisco CallManager Express, and SRST devices.

Scalable architecture - Allows for rapid network expansion and for timely and efficient reconfiguration of the voice network to suit customer needs.

Expanded platform support - Provides a single point of control for voice infrastructure configuration and dial plan provisioning for the growing family of Cisco Systems® voice platforms.

Performance

Server system requirements and performance have been certified for a volume of 96,000 calls per hour on the Windows platform and 120,000 on Solaris (based on an estimated 20 calls per DSO channel, 3 minutes of holding time, and 60 busy minutes).

System Requirements

Tables 1 and 2 list the server and client system requirements for CiscoWorks Voice Manager 3.0.

Table 1. Server System Requirements

Requirement Type

Windows

Solaris

System hardware

• IBM PC-compatible system with 1 GHz or faster Intel Pentium processor
• Color monitor
• CD-ROM drive
• Sun SPARC IIIi based system
• Color monitor
• CD-ROM drive

Memory (RAM)

• 512 MB
• 10 MB in Windows temporary directory

512 MB

Available drive space

• 8 GB
• Paging file space equal to double the amount of memory (RAM)
• NTFS file system required for secure operation
• At least 16 MB in Windows temporary directory (%TEMP%).
• Minimum 1024 MB swap space
• 8 GB
• Minimum 1024 MB swap space

System software

One of the following:

• Windows 2000 Professional with Service Pack 3 (SP3) or SP4
• Windows 2000 Server with SP3 or SP4
• Windows 2000 Advanced Server with SP3 and SP4
• Windows 2003 Server Standard Edition
• Windows 2003 Server Enterprise Edition

Solaris 2.8 or Solaris 2.9

Additional software

• Common Services 3.0
• NTFS file system (required for security option)

Common Services 3.0

Table 2. Client System Requirements

Requirement Type

Windows

Solaris

System hardware and software

• IBM PC-compatible system with at least a 300-MHz Pentium processor
• One of the following:
• Windows 2000 with SP3 or SP4
• Windows XP with SP1 or SP2
• Windows 2003 Server and Enterprise Edition
• Color monitor with video card set to 256 colors
• Sun SPARC IIIi based system running Solaris 2.8 or 2.9
• Color monitor with video card set to 256 colors

Memory (RAM)

256 MB

256 MB

Browser

One of the following:

• Netscape Navigator 7.1
• Microsoft Internet Explorer 6.0 (v6.0.2600) or Internet Explorer 6.0 with SP1 (v6.0.2800) for Windows 2000 and Windows XP and Internet Explorer 6.0.3790.0 for Windows 2003 Server
• Java Virtual Machine (JVM) 5.0.0.3802 and later, and Java Plug-in

Netscape Navigator 7.0

These requirements outline the minimum system requirements needed to operate CiscoWorks Voice Manager 3.0. Depending on the size of the IP Communications network being monitored, these requirements may change.

Ordering Information

To place an order, visit the Cisco Ordering Home Page. Table 3 lists ordering information for CiscoWorks Voice Manager 3.0.

Table 3. Ordering Information

Product Name

Part Number

CiscoWorks Voice Manager 3.0, Restricted, for small deployments (up to 500 voice ports)

CWVM-3.0-R-K9

CiscoWorks Voice Manager 3.0, Unrestricted

CWVM-3.0-UR-K9

Upgrade from CiscoWorks Voice Manager 2.x to the 3.0 Restricted version

CWVM-3.0-RUP-K9

Upgrade from CiscoWorks Voice Manager 2.x and 3.0 Restricted to the 3.0 Unrestricted version

CWVM-3.0-URUP-K9

Service and Support

Cisco offers a wide range of services programs to accelerate customer success. These innovative services programs are delivered through a unique combination of people, processes, tools, and partners, resulting in high levels of customer satisfaction. Cisco services help you to protect your network investment, optimize network operations, and prepare the network for new applications to extend network intelligence and the power of your business. For more information about Cisco Services, see Cisco Technical Support Services or Cisco Advanced Services.

For More Information

For more information about the CiscoWorks Voice Manager 3.0, visit www.cisco.com or contact your local account representative.
Text Box:  Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 	408 526-4000	800 553-NETS (6387)Fax:	408 526-4100	European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel:	31 0 20 357 1000Fax:	31 0 20 357 1100	Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-7660Fax:	408 527-0883	Asia Pacific HeadquartersCisco Systems, Inc.168 Robinson Road#28-01 Capital Tower Singapore 068912www.cisco.comTel: 	+65 6317 7777Fax: 	+65 6317 7799Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on theCisco Website at www.cisco.com/go/offices.Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · China PRC · Colombia · Costa RicaCroatia · Cyprus · Czech Republic · Denmark · Dubai, UAE · Finland · France · Germany · Greece · Hong Kong SARHungary · India · Indonesia · Ireland · Israel · Italy · Japan · Korea · Luxembourg · Malaysia · MexicoThe Netherlands · New Zealand · Norway · Peru · Philippines · Poland · Portugal · Puerto Rico · Romania · RussiaSaudi Arabia · Scotland · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · TaiwanThailand · Turkey · Ukraine · United Kingdom · United States · Venezuela · Vietnam · ZimbabweAll contents are Copyright © 1992-2005 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)	 KW/LW9117 08/05Printed in USA Text Box:  Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 	408 526-4000	800 553-NETS (6387)Fax:	408 526-4100	European HeadquartersCisco Systems International BVHaarlerbergparkHaarlerbergweg 13-191101 CH AmsterdamThe Netherlandswww-europe.cisco.comTel:	31 0 20 357 1000Fax:	31 0 20 357 1100	Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel:	408 526-7660Fax:	408 527-0883	Asia Pacific HeadquartersCisco Systems, Inc.168 Robinson Road#28-01 Capital Tower Singapore 068912www.cisco.comTel: 	+65 6317 7777Fax: 	+65 6317 7799Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on theCisco Website at www.cisco.com/go/offices.Argentina · Australia · Austria · Belgium · Brazil · Bulgaria · Canada · Chile · China PRC · Colombia · Costa RicaCroatia · Cyprus · Czech Republic · Denmark · Dubai, UAE · Finland · France · Germany · Greece · Hong Kong SARHungary · India · Indonesia · Ireland · Israel · Italy · Japan · Korea · Luxembourg · Malaysia · MexicoThe Netherlands · New Zealand · Norway · Peru · Philippines · Poland · Portugal · Puerto Rico · Romania · RussiaSaudi Arabia · Scotland · Singapore · Slovakia · Slovenia · South Africa · Spain · Sweden · Switzerland · TaiwanThailand · Turkey · Ukraine · United Kingdom · United States · Venezuela · Vietnam · ZimbabweAll contents are Copyright © 1992-2005 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)	 KW/LW9117 08/05Printed in USA