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CiscoWorks Resource Manager Essentials

CiscoWorks Resource Manager Essentials 4.1

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General

Q. What is new in CiscoWorks Resource Manager Essentials 4.1?
A. The following features are newly incorporated in CiscoWorks Resource Manager Essentials 4.1:

• Support for 10,000 devices

• Support for Cisco IOS® Software modular images

• Product Security Incidents Response Team (PSIRT) summary report

• End-of-sale (EOS)/end-of-life (EOL) report

• Performance tuning tool

• External Trivial File Transfer Protocol (TFTP) server support

• Secondary credential fallback

• Notification on inventory or configuration failure

Q. Does CiscoWorks Resource Manager Essentials manage devices that are not Cisco ® devices?
A. No, CiscoWorks Resource Manager Essentials manages only Cisco devices.
Q. How many devices are managed by CiscoWorks Resource Manager Essentials?
A. CiscoWorks Resource Manager Essentials manages a maximum of up to 10,000 devices, and the number of managed device depends on the CiscoWorks LAN Management Solution (LMS) SKU. Please refer to the orderability information for the details of the SKU.
Q. Where can I find the supported devices for CiscoWorks Resource Manager Essentials?

Adding and Administrating Devices

Q. How are devices added to CiscoWorks Resource Manager Essentials?
A. CiscoWorks Resource Manager Essentials uses CiscoWorks Device Credentials Repository (DCR) as the baseline for device inventory, and once in DCR a device can be either automatically or manually added to CiscoWorks Resource Manager Essentials.
Q. What are the states of a device?
A. At any point in time, a device will be in either a pending, predeployed, alias, suspended, conflicting, or normal state.
Q. What credentials can I check?
A. Users can check the following credentials, which are stored in DCR, for CiscoWorks Resource Manager Essentials:

• SNMPv2 read community string

• SNMPv2 write community string

• SNMPv3 username and password

• Telnet username and password

• Telnet Enable mode username and password

• Secure Shell (SSH) Protocol username and password

• SSH Enable mode username and password

Q. Can I verify the device credentials?
A. Yes, users can verify device credentials both by a command-line interface (CLI) tool and by Device Center. CiscoWorks Resource Manager Essentials uses the credentials from DCR for verification.
Q. Does CiscoWorks Resource Manager Essentials allow external systems to administer device lists remotely?
A. Yes, CiscoWorks Resource Manager Essentials provides Device List Manipulation Service (DLMS), which allows other network management systems to add and list devices with corresponding status, get and set credential data, and get the devices' IP addresses. You do this by sending HTTP requests to specific URLs, and the output is transferred into XML or comma-separated value (CSV) format.
Q. How can I manage a device if it is outside the Network Address Translation (NAT) boundary?
A. The device should use the translated outside address of the CiscoWorks Resource Manager Essentials server.

Managing Inventory Collection and Generating Reports

Q. How does CiscoWorks Resource Manager Essentials collect and update inventory data?
A. CiscoWorks Resource Manager Essentials does both complete inventory collection as well as periodic inventory polling. If periodic polling indicates changes in the managed devices, then collection is initiated.
Q. What are the inventory reports and graphs offered by CiscoWorks Resource Manager Essentials?
A. CiscoWorks Resource Manager Essentials provides the following reports and graphs:

• 24-Hour Inventory Change Report

• Chassis Slot Summary and Details

• Hardware and Software Report

• Detailed Device Report

• PSIRT Summary Report

• EOS and EOL Report

• Multiservice Port Details

• Hardware Summary Graph

• Chassis Summary Graph

• Software Version Graph

• Inventory Custom Reports

Q. How do I administer inventory jobs?
A. The user can create and manage jobs from the Inventory Job browser. The browser displays both user- and system-defined jobs. The jobs can be for either inventory collection or polling. Once created, a job can be viewed, stopped, cancelled, or deleted.
Q. Does CiscoWorks Resource Manager Essentials allow custom reports for inventory data?
A. Yes, users can create as well as edit a rule-based customized template. The custom report is applicable for syslog data too.
Q. What is Cisco Contract Connection?
A. CiscoWorks Resource Manager Essentials provides Cisco Contract Connection to verify which Cisco IOS Software devices from the inventory are covered by service contracts.

Archiving and Managing Configurations

Q. What are the capabilities offered by the CiscoWorks Resource Manager Essentials configuration management function?
A. CiscoWorks Resource Manager Essentials offers the following tasks on configuration management:

• Fetch, archive, and deploy device configurations, including a graphical view of the version tree

• Search and generate reports on archived data, including custom query

• Compare and label configurations, compare configurations with a baseline, and check for compliance

Q. What are the prerequisites of a device for archive management in CiscoWorks Resource Manager Essentials?
A. To enable the archive to gather configurations, devices must have the following configurations:

• Remote Copy Protocol (RCP) enabled

• Secure Copy Protocol (SCP) enabled

• HTTPS enabled

• Syslog enabled

• Security disabled

Q. How are the configuration tasks executed?
A. The configuration tasks are executed as jobs, and each job has a user-configurable policy. For example, the user can set the username and password for a job, thereby overriding the DCR credential for a job to access a device.
Q. What are the protocols used for fetching and downloading configurations?
A. The following protocols are allowed and can be ordered according to user preference:

• Telnet

• TFTP

• RCP

• SSH

• SCP

• HTTPS

Q. Can device configurations be downloaded from CiscoWorks Resource Manager Essentials securely?
A. Yes, SSH or SCP is selected, device configurations are downloaded to the device securely.
Q. Can CiscoWorks Resource Manager Essentials search configuration files to discover all devices in the network that have a particular characteristic?
A. Yes. The Device Configuration Manager allows configuration files to be searched either by selecting specific devices or by entering text strings and searching configuration files for matches. After they are found, you can view the original configuration, the one currently running, or any of the recent archives. The Device Configuration Manager can display side-by-side differential information related to the current and archived versions.
Q. Can configuration changes be made offline and then pushed to individual devices?
A. Yes. CiscoWorks Resource Manager Essentials allows individual device configuration files to be "checked out" of the archive. They can then be edited using the command-line tools provided with CiscoWorks Resource Manager Essentials, which also allows you to push the updated configuration information to the device.
Q. Can I move the directory for the device configuration archive?
A. Yes, the user can move the directory and also enable a shadow directory that contains the most recent configurations gathered by CiscoWorks Resource Manager Essentials.
Q. What are the reports offered by the configuration archival system?
A. There are three reports: Successful Devices Report, Failed Device Report, and Partially Successful Devices Report.
Q. How are configurations deployed into the network?
A. CiscoWorks Resource Manager Essentials uses NetConfig to make configuration changes into network devices from the configuration archive.
Q. What are the advantages of NetConfig over CLI-based configuration deployment?
A. NetConfig offers the following advantages:

• Schedules jobs, including periodic jobs, for future execution

• Uses configuration tasks to make configuration changes easily and reliably

• Runs multiple commands during a job

• Runs commands on multiple devices during a job

• Uses the Job Approval application to require approval before a job can run

• Rolls back configuration changes made to devices when a job fails

Q. How can I edit the configurations?
A. CiscoWorks Resource Manager Essentials provides Config Editor for a network administrator to edit the device configurations.
Q. What are the features does Config Editor offer?
A. Config Editor offers the following features:

• Opens a configuration file version, including a baseline, optionally doing a search before selection

• Opens an external configuration file

• Saves a private copy of the configuration file while editing

• Provides the option to open the file in "raw" or "processed" mode

• Runs a syntax check

• Deploys the configuration file

• Sends the configuration download jobs for approval

• Views all download jobs and performs job management operations

• Compares the configuration file being edited with any other file

Q. What are features offered by NetShow?
A. NetShow allows network administrators or network operators of CiscoWorks Resource Manager Essentials to run specific device commands from GUI or CLI in a read-only mode and to analyze the output inside an interpreter. NetShow can be launched from Device Center and is a useful tool for troubleshooting.

Managing Software Images Using Software Image Management (SWIM)

Q. What are the essential benefits of SWIM?
A. CiscoWorks Resource Manager Essentials SWIM offers rapid and reliable software updates by providing planning, scheduling, downloading, and monitoring activities for device software images as follows:

• Importing software images into the repository

• Distributing images to groups of devices

• Distributing image patches to groups of devices

• Analyzing images for right fit before deployment

• Scheduling image deployment as an automated job

• Tracking software bugs using the bug toolkit that connects to Cisco.com

Q. Does CiscoWorks Resource Manager Essentials provide tools to help plan for hardware upgrades that are required to accommodate proposed device-software updates?
A. Yes. Prior to a software image deployment, CiscoWorks Resource Manager Essentials can display the hardware and software prerequisites of targeted devices and highlight them if deficiencies exist. It can also display the number of available slots in chassis devices.
Q. Can the device images be downloaded from CiscoWorks Resource Manager Essentials securely?
A. Yes, if SCP is selected, device images are downloaded to the device securely.
Q. Does CiscoWorks Resource Manager Essentials allow me to query a potential set of devices and determine whether a particular Cisco image is compatible with its current configuration?
A. Yes. The Software Image Manager application allows you to select a specific device image from the software library and ask whether it can be deployed to a target set of devices. The report details whether the current bootROM, Flash memory, main memory, and Telnet access of the targeted device will allow successful deployment of the proposed image. If incompatibilities are discovered, the details of the required upgrade are displayed.
Q. After Software Image Manager completes an upgrade, how does the device come back up?
A. CiscoWorks Resource Manager Essentials allows you to reboot or have the device reboot as part of the update job.
Q. After a software image deployment is complete, am I notified that the updated routers or switches are operating?
A. Yes. After a job completes or fails, you are notified through e-mail, and the message is logged into the job history database.

Change Management

Q. How does CiscoWorks Resource Manager Essentials track changes made in the network?
A. CiscoWorks Resource Manager Essentials provides a network-level Change Audit utility that logs all inventory, configuration, and software changes made to a device. These changes are logged into a table and can be used for generating reports.
Q. Are there any notification services for Change Audit?
A. Yes, users can convert change records into SNMP version 1 traps and forward them to the systems of choice. Also, automated actions such as e-mails or scripts can be configured on creation of the change record.
Q. How does Change Audit differ from syslog?
A. Syslog clients are external systems that collect and interpret messages from other Cisco devices and pass them on to CiscoWorks Resource Manager Essentials for processing, while Change Audit clients are internal to CiscoWorks Resource Manager Essentials.
Q. How can Change Audit help troubleshooting and operational efficiency?
A. The following are some examples of how Change Audit can be used:

• Determine whether and what changes have been made in the network over a certain period of time

• Define automated actions when changes happen

• Monitor any software image and distribution that happened

• Track inventory changes

• Track any configuration changes

• Export change audit data in XML form for outside processing

Q. What are the reports offered by Change Audit?
A. The following reports are offered by Change Audit:

• Exception period report, which is based on a given time range and exception profile

• 24-hour change audit report, which provides all changes during a given time period

Q. What are the features offered by Syslog Analyzer?
A. Syslog Analyzer of CiscoWorks Resource Manager Essentials is a central repository of all syslog messages that are forwarded and accepted in CiscoWorks Resource Manager Essentials server (from Syslog Collector). Syslog Analyzer provides reports of network and device performance and allows users to trigger automated actions based on syslog messages.
Q. What are the automated actions based on Syslog messages?
A. CiscoWorks Resource Manager Essentials supports two system-defined automated actions: Inventory Fetch and Config Fetch, based on message type. However, users can create custom actions too.

For More Information

For more information about the CiscoWorks Resource Manager Essentials application and CiscoWorks LAN Management Solution, visit http://www.cisco.com/go/lms, contact your local Cisco account representative, or send an e-mail to the product marketing group at lms-pm@cisco.com.