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CiscoWorks Device Fault Manager

CiscoWorks Device Fault Manager 3.0

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Device Management

Q. Does CiscoWorks Device Fault Manager manage devices that are not Cisco ® devices?
A. No, CiscoWorks Device Fault Manager manages only Cisco devices.
Q. How many devices are managed by CiscoWorks Device Fault Manager?
A. CiscoWorks Device Fault Manager manages a maximum of up to 10,000 devices, and the number of managed device depends on the CiscoWorks LAN Management Solution (LMS) SKU. However, CiscoWorks Device Fault Manager requires multiple servers if the number of devices exceeds 5000. Please refer to the orderability information for the details of the SKU.
Q. Can the devices be shared with other applications of CiscoWorks LMS?
A. Yes, CiscoWorks Device Fault Manager uses CiscoWorks Device Credentials Repository (DCR) as the baseline for all managed devices, and DCR can be shared with other applications inside CiscoWorks LMS.
Q. Where can I find the list of devices supported by CiscoWorks Device Fault Manager?
Q. Q. What are the protocols used by CiscoWorks Device Fault Manager for collecting events from devices?
A. CiscoWorks Device Fault Manager uses Simple Network Management Protocol (SNMP) versions 1, 2c, and 3 along with Internet Control Message Protocol (ICMP) for collecting events from devices.
Q. Can I selectively unmanage elements?
A. Yes, users can unmanage IP addresses and also can perform bulk manage or unmanage operations for ports, interfaces, IP addresses, memory, and processor.

Alerts and Activities Details (AAD) Window

Q. How can I get an element-level fault view of a device?
A. You can drill down into an alert to see the causing events and also can drill further down to see the MIB attribute values for the events.
Q. Can the AAD view be customized?
A. Yes, the user with the appropriate privileges can create a customized list of devices.
Q. What are the tools that can be cross-launched from the AAD window?
A. Users can launch CiscoWorks CiscoView, User Tracking (if CiscoWorks Campus Manager is installed), and Fault History from the AAD window.

Notification Service

Q. What are the modes of notification for CiscoWorks Device Fault Manager?
A. CiscoWorks Device Fault Manager can send external notification through SNMP traps, syslog, and e-mail.
Q. Can the SMTP server be configured for e-mail notification?
A. Yes, CiscoWorks Device Fault Manager allows users to configure the SMTP server for e-mail notification.
Q. Can the notification service be customized?
A. The user can configure the alerts and events for notification and also the interested device groups. Additionally, the events can be renamed to suit the user's preference.
Q. Where can I find more details about the SNMP trap used for external notification?
A. CiscoWorks Device Fault Manager uses CISCO-EPM-NOTIFICATION-MIB for sending traps when alerts occur. For details of the MIB, visit http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml.

Fault History

Q. What can I get from Fault History?
A. CiscoWorks Device Fault Manager Fault History stores alert information and annotations and event information and properties.
Q. How many days of recorded faults are maintained in Fault History?
A. CiscoWorks Device Fault Manager maintains the fault history record for the past 31 days.

For More Information

For more information about the CiscoWorks Device Fault Manager application and CiscoWorks LAN Management Solution, visit http://www.cisco.com/go/lms, contact your local Cisco account representative, or send an e-mail to the product marketing group at lms-pm@cisco.com.