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Cisco Hosted Collaboration Mediation

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Cisco Hosted Collaboration Mediation is part of the management bundle of Cisco Hosted Collaboration Solution. Cisco Hosted Collaboration Solution is the architecture that delivers Unified Communications and Collaboration as a hosted service.

View Alarms from Domain Managers

With Cisco Hosted Collaboration Mediation, network operations center (NOC) operators use a single dashboard to monitor aggregated alarms from underlying domain managers. Domain managers' fault counts appear by customer and severity level. The operators can use the dashboard to cross-launch into the domain manager and get detailed information on the fault.

Benefits: Respond More Quickly

The Hosted Collaboration Mediation dashboard contains these features to help the NOC operator:

  • Alarm summary portlet: View consolidated alarm summary by customer and alarm summary by domain manager.
  • Phone summary portlet: See the number of phones that each customer has configured, registered, and unregistered.
  • Cross-launch: Use single sign-on to cross-launch contextually into customer's domain manager and respond to alarms.

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