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Cisco Cable Diagnostic Manager

NOTE: This product is no longer being sold and might not be supported. View the End-of-Life Notice to learn:
  • End-of-sale and end-of-life dates
  • What replacement products are available
  • Information about product support

Cisco Cable Diagnostic Manager is a web-based, easy-to-use tool, designed primarily for customer service representatives (CSRs), to help them quickly diagnose problems with the Data over Cable Service Interface Specification (DOCSIS) network and better service customers. Cisco Cable Diagnostic Manager enables CSRs and field service technicians to rapidly and effectively determine if the problem with the customer's cable modem service resides with the cable modem or set top box, hybrid fiber coaxial (HFC) plant segment, the Cable Modem Termination System (CMTS), or provisioning server.

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