Cisco ServiceGrid is our integration platform in the cloud that provides a scalable, highly secure, and fast way to integrate with your support ecosystem for end-to-end processes and faster collaboration on support issues. Once connected to ServiceGrid you are able to integrate customers, providers and vendors quickly and easily to automate service processes while leveraging existing systems. You can manage your entire ecosystem with a central point of control to actively govern all aspects of service performance.
ServiceGrid enables automated support collaboration between multiple parties. (3.04 min)
The impact of service integration and management (SIAM) in a hyperdistributed world. (PDF - 1.1 MB)
Integrate your service management system with the Cisco Technical Assistance Center (Cisco TAC) to create, monitor, update and close Cisco service requests and RMA orders. Cisco ServiceGrid Smart Bonding creates a platform for instant collaboration to minimize network disruptions, speed up issue resolution, and enhance end-user satisfaction.
Learn how ServiceGrid simplifies collaboration across your IT ecosystem. (PDF - 223 KB)
How adopting service orchestration helps you to realize greater value from your multisourced ecosystem.
See how Dimension Data accelerates customer service and satisfaction with ServiceGrid. (2.57 min)
Contact an expert if you would like a demo or want to discuss the benefits for your individual environment
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