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Service Reference Guides - Cisco.com Customer Support

Document Title Last Updated File Type
Doing Business with Cisco Worldwide Customer Service Dec 11, 2007 (PDF - 358KB)
Order Management Process Dec 11, 2007 (PDF - 277KB)
Services Dec 11, 2007 (PDF - 250KB)
Manufacturing Dec 11, 2007 (PDF - 596KB)
Internet Commerce Dec 11, 2007 (PDF - 675KB)
Return Material Authorization (RMA) Dec 11, 2007 (PDF - 423KB)
Programs and Promotions Dec 11, 2007 (PDF - 295KB)
Technical Assistance Center (TAC) Dec 11, 2007 (PDF - 244KB)
Order Management Best Practices Dec 11, 2007 (PDF - 238KB)
Definitions Dec 11, 2007 (PDF - 261KB)
Transactional Service Support Dec 11, 2007 (PDF - 425KB)