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Product Trade-In Procedures - Cisco.com Place Order Support

  1. Asia Pac / Japan
  2. Canada
  3. EMEA
  4. Americas International (excluding Canada)
  5. United States

 

1.) I would like to trade in a product. What procedures should I follow? - Asia Pac / Japan
Criteria  |  Step-by-step Process  |  Contacts

A. Criteria

In general, this program may not be combined with any other programs or promotions but check with your Cisco Representative for specific exceptions.
The net credit amount is to be applied against the adjusted list purchase amount after applying the customer's standard discount. Final Price = [(List Price)*(1-Cust Disc)] - Trade-in Credit
The purchase order for the trade-in must reflect all the Cisco products on the Credit Authorization Form.
The Customer's/Partner's signature is required on all forms for this program. P.O.s, Credit Authorization Forms, and Proof of Destruction Certificates not containing the all of the required signatures will be rejected and the order will not be processed until all documents comply with this requirement.
Items traded in must be returned to a Cisco designated location within 60 days after shipment of the replacement configuration as itemized below. Failure to return equipment will result in an invoice for the credit amount, for which you will be invoiced and submit payment. For channel sales, the Partner is responsible for returning the equipment.
This offer cannot and will not be retroactively applied to purchase orders previously submitted and accepted by Cisco systems.
The customer or partner must certify that the equipment being returned to Cisco Systems for a trade-in credit is owned solely by the end customer and is not leased from or owned partially or fully by any other party.
Cisco Systems, Inc. reserves the right to add, modify, change, improve or discontinue this program and associated products without notice. All products are subject to availability and all prices are subject to change without notice.

B. Step-by-step Process
Placing the Order

  1. Contact your Cisco Account Manager or Channel Account Manager to obtain a quotation for the trade-in credit amount. The CTMP calculator is not accessible by partners or customers.
  2. All trade-in orders in APAC require approval in DSA before the order is booked.
  3. When you create the order, in the field 'Order Type', select 'Trade-In/Promotional Order'.
  4. All other aspects of placing the order remain the same with 1 exception: At the 'Header Details' tab you will be prompted to enter some trade-in information. At the 'Type of Program' field, select 'Cisco Technology Migration Plan', then enter the quote number in the field directly below (CTMP Quote#/Promotional Program Name).
  5. Select the tab below entitled 'Return Information', and enter the products you are returning to Cisco.
  6. All other aspects of placing your order are the same as placing a standard order.
  7. After the new products have been delivered, the trade-in products need to be returned to Cisco. If the products are not returned, an invoice for the credit amount will be created.

Returning the Products
Products must be returned to Cisco. Please click here to fill in your RMA information and request pickup of your trade-in equipment by Cisco’s free freight service. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theater guidelines, please go to http://www.cisco.com/offer/tic/cpr_help.html.

Customers throughout Asia Pacific / Japan can return goods to:
     Attention: Trade-in Department, 65-65422888
     Cisco/SCA Trade-in Program
     RMA # / Trade-in Event ID:
     Sales Order:
     C/O U-Freight Singapore PTE Ltd
     01-17 Cargo Agents Building E
     Changi Airfreight Centre
     Singapore 486632

Certificates of Destruction are not allowed in APAC/Japan.

Contacts and Additional Information

For requesting additional time to return your trade-in, follow the instructions on this page . The Trade-in Asset Recovery team will inform you if your request has been granted.

For any further questions related to the DOA process, please submit a case via the Case Management Tool or phone them on the following:

  • Australia: 1 800 688 936
  • China: 10800 6100291
  • Greater Asia: 65 833 7046
  • Japan: 81 3 5219 6370
  • Korea: 0030 8610059
  • New Zealand: 0800 44 9094
  • Singapore: 800 6161761
2.) I would like to trade in a product. What procedures should I follow? - Canada
Criteria  |  Step-by-step Process  |  Contacts

A. Criteria

You must have a CDC logon user name and password before you attempt to place a trade-in order.
In general,this program may not be combined with any other programs or promotions but check with your Cisco Representative for specific exceptions.
The net credit amount is to be applied against the adjusted list purchase amount after applying the customer's standard discount. Final Price = [(List Price)*(1-Cust Disc)] - Trade-in Credit
The purchase order for the trade-in must reflect all the Cisco products on the Credit Authorization Form.
The Customer's/Partner's signature is required on all forms for this program. P.O.s and Credit Authorization Forms not containing all of the required signatures will be rejected and the order will not be processed until all documents comply with this requirement.
Items traded in must be returned to a Cisco designated location within 60 days after shipment of the replacement configuration as itemized below. Failure to return equipment will result in an invoice for the credit amount, for which you will be invoiced and submit payment. For channel sales, the Partner is responsible for returning the equipment.
This offer cannot and will not be retroactively applied to purchase orders previously submitted and accepted by Cisco systems.
The customer or partner must certify that the equipment being returned to Cisco Systems for a trade-in credit is owned solely by the end customer and is not leased from or owned partially or fully by any other party.
Cisco Systems, Inc. reserves the right to add, modify, change, improve or discontinue this program and associated products without notice. All products are subject to availability and all prices are subject to change without notice.

B. Step-by-step Process
Placing the Order

  1. Contact your Cisco Account Manager or Channel Account Manager to obtain a quotation for the trade-in credit amount. The CTMP calculator is not accessible by partners or customers.
  2. When you create the order, in the field 'order type', select 'trade-in/promotional'.
  3. All other aspects of placing the order remain the same with 1 exception: At the 'Header Details' tab you will be prompted to enter some trade-in information. At the 'Type of Program' field, select 'Cisco Technology Migration Plan', then enter the quote number in the field directly below (CTMP Quote#/Promotional Program Name).
  4. Select the tab below entitled 'Return Information', and enter the products you are returning to Cisco.
  5. All other aspects of placing your order are the same as placing a standard order.
  6. After the new products have been delivered, the trade-in products need to be returned to Cisco. If the products are not returned, an invoice for the credit amount will be created.

Returning the Products
Products must be returned to Cisco. Please click here to fill in your RMA information and request pickup of your trade-in equipment by Cisco’s free freight service. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theater guidelines, please go to http://www.cisco.com/offer/tic/cpr_help.html.

Alternatively, the products can be returned to Cisco's designated location (this is not paid by Cisco):

SCA-Cisco Returns
CTMP#: MMDDYYYY-NNNNNNNN
RMA #: 1234567
3357H SouthPark Place
Dock Door 49
Grove City, OH 43123

Certificates of Destruction are not allowed in Canada.If you have any questions, please contact Cisco Trade-In Asset Recovery Team at asset-recovery-tradein@cisco.com

Contacts and Additional Information

For requesting additional time to return your trade-in, follow the instructions, click here. The Trade-in Asset Recovery team will inform you if your request has been granted.

For any additional questions about the Trade-In process, please submit a case via the Case Management Tool or the Customer Success Center at 1-800-553-6387. Choose option 3 for Customer Service, then option 4 for Returns.
3.) I would like to trade in a product. What procedures should I follow? - EMEA
Criteria  |  Step-by-step Process  |  Contacts

A. Criteria

You must have a CDC logon user name and password before you attempt to place a trade-in order.
In general,this program may not be combined with any other programs or promotions but check with your Cisco Representative for specific exceptions.
The net credit amount is to be applied against the adjusted list purchase amount after applying the customer's standard discount. Final Price = [(List Price)*(1-Cust Disc)] - Trade-in Credit
The purchase order for the trade-in must reflect all the Cisco products on the Credit Authorization Form.
The Customer's/Partner's signature is required on all forms for this program. P.O.s, Credit Authorization Forms, and Proof of Destruction Certificates not containing the all of the required signatures will be rejected and the order will not be processed until all documents comply with this requirement.
Items traded in must be returned, or proof of destruction provided (non-EU Countries only), to a Cisco designated location within 60 days after shipment of the replacement configuration as itemized below. Failure to return equipment will result in an invoice for the credit amount, for which you will be invoiced and submit payment. For channel sales, the Partner is responsible for returning the equipment or providing proof of destruction and the partner's signature is required. Certificate of Destruction should be faxed to +31 (0) 168 359 411.
This offer cannot and will not be retroactively applied to purchase orders previously submitted and accepted by Cisco systems.
The customer or partner must certify that the equipment being returned to Cisco Systems for a trade-in credit is owned solely by the end customer and is not leased from or owned partially or fully by any other party.
Cisco Systems, Inc. reserves the right to add, modify, change, improve or discontinue this program and associated products without notice. All products are subject to availability and all prices are subject to change without notice.

B. Step-by-step Process
Placing the Order

  1. Contact your Cisco Account Manager or Channel Account Manager to obtain a quotation for the trade-in credit amount. The CTMP calculator is not accessible by partners or customers.
  2. When you create the order, in the field 'order type', select 'trade-in/promotional.'
  3. All other aspects of placing the order remain the same with 1 exception: At the 'Header Details' tab you will be prompted to enter some trade-in information. At the 'Type of Program' field, select 'Cisco Technology Migration Plan', then enter the quote number in the field directly below (CTMP Quote#/Promotional Program Name).
  4. Select the tab below entitled 'Return Information', and enter the products you are returning to Cisco.
  5. All other aspects of placing your order are the same as placing a standard order.
  6. After the new products have been delivered, the trade-in products need to be returned to Cisco. If the products are not returned, an invoice for the credit amount will be created.

Returning the Products
Within the EU, trade-in products must be returned to Cisco. Cisco will prepay the freight costs and arrange for pickup of the items. Access the CPR tool at this page and fill in your RMA information to request pickup of your trade-in equipment by Cisco’s free freight service. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theater guidelines, please go to http://www.cisco.com/offer/tic/cpr_help.html.

Outside the EU, the products can be returned to Cisco's designated location (this is not paid by Cisco):

Cisco Systems ERLC
c/o Cleton & Co
Trade Boulevard 2A
Dock Doors 1-6 and Door A
Industrial Estate Moerdijk
4761 RL ZEVENBERGEN
The Netherlands

Alternatively, you may provide your CSS with a Certificate of Destruction (COD). This notifies Cisco's Asset Recovery team that the products have been destroyed and will not be returned (the RMA number will then be closed, so an invoice will not be sent). This certificate must be countersigned by your Account Manager/Channel Account Manager to be considered as valid. The COD can be obtained via this form

If you have any questions, please contact Cisco Trade-In Asset Recovery Team at asset-recovery-emea-tradein@cisco.com.

Contacts and Additional Information

For requesting additional time to return your trade-in, follow the instructions on this page . The Trade-In Asset Recovery team will inform you if your request has been granted.
For any additional questions about the Trade-In process, please submit a case via the Case Management Tool.
4.) I would like to trade in a product. What procedures should I follow? - Americas International (excluding Canada)
Criteria  |  Step-by-step Process  |  Contacts

A. Criteria

You must have a CDC logon user name and password before you attempt to place a trade-in order.
In general,this program may not be combined with any other programs or promotions but check with your Cisco Representative for specific exceptions.
The net credit amount is to be applied against the adjusted list purchase amount after applying the customer's standard discount. Final Price = [(List Price)*(1-Cust Disc)] - Trade-in Credit
The purchase order for the trade-in must reflect all the Cisco products on the Credit Authorization Form.
The Customer's/Partner's signature is required on all forms for this program. P.O.s and Credit Authorization Forms not containing the all of the required signatures will be rejected and the order will not be processed until all documents comply with this requirement.
Items traded in must be returned to a Cisco designated location within 60 days after shipment of the replacement configuration as itemized below. Failure to return equipment will result in an invoice for the credit amount, for which you will be invoiced and submit payment. For channel sales, the Partner is responsible for returning the equipment.
This offer cannot and will not be retroactively applied to purchase orders previously submitted and accepted by Cisco systems.
The customer or partner must certify that the equipment being returned to Cisco Systems for a trade-in credit is owned solely by the end customer and is not leased from or owned partially or fully by any other party.
Cisco Systems, Inc. reserves the right to add, modify, change, improve or discontinue this program and associated products without notice. All products are subject to availability and all prices are subject to change without notice.

B. Step-by-step Process
Placing the Order

  1. 1. Contact your Cisco Account Manager or Channel Account Manager to obtain a quotation for the trade-in credit amount. The CTMP calculator is not accessible by partners or customers.
  2. When you create the order, in the field 'order type', select 'trade-in/promotional'.
  3. All other aspects of placing the order remain the same with 1 exception: At the 'Header Details' tab you will be prompted to enter some trade-in information. At the 'Type of Program' field, select 'Cisco Technology Migration Plan', then enter the quote number in the field directly below (CTMP Quote#/Promotional Program Name).
  4. Select the tab below entitled 'Return Information', and enter the products you are returning to Cisco.
  5. All other aspects of placing your order are the same as placing a standard order.
  6. After the new products have been delivered, the trade-in products need to be returned to Cisco. If the products are not returned within 60 days, an invoice for the credit amount will be created as per the terms & conditions of the trade in program.

Returning the Products
Products must be returned to Cisco. Please click here to fill in your RMA information and request pickup of your trade-in equipment by Cisco’s free freight service. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theater guidelines, please go to http://www.cisco.com/offer/tic/cpr_help.html.

Alternatively, the products can be returned to Cisco's designated location (this is not paid by Cisco):

SCA-Cisco Returns
CTMP#: MMDDYYYY-NNNNNNNN
RMA #: 1234567
3357H SouthPark Place
Dock Door 49
Grove City, OH 43123

Certificates of Destruction are not allowed in Americas International.

Contacts and Additional Information

For requesting additional time to return your trade-in, follow the instructions, please click here. The Asset Recovery team will inform you if your request has been granted.

For any additional questions about the Trade-In process, please submit a case via the Case Management Tool. .
5.) I would like to trade in a product. What procedures should I follow? - US

A. Criteria

You must have a CDC logon user name and password before you attempt to place a trade-in order.
In general,this program may not be combined with any other programs or promotions but check with your Cisco Representative for specific exceptions.
The net credit amount is to be applied against the adjusted list purchase amount after applying the customer's standard discount. Final Price = [(List Price)*(1-Cust Disc)] - Trade-in Credit
The purchase order for the trade-in must reflect all the Cisco products on the Credit Authorization Form.
The Customer's/Partner's signature is required on all forms for this program. P.O.s, Credit Authorization Forms, and Proof of Destruction Certificates not containing the all of the required signatures will be rejected and the order will not be processed until all documents comply with this requirement.
Items traded in must be returned to a Cisco designated location within 60 days after shipment of the replacement configuration as itemized below. Failure to return equipment will result in an invoice for the credit amount, for which you will be invoiced and submit payment. For channel sales, the Partner is responsible for returning the equipment.
This offer cannot and will not be retroactively applied to purchase orders previously submitted and accepted by Cisco systems.
The customer or partner must certify that the equipment being returned to Cisco Systems for a trade-in credit is owned solely by the end customer and is not leased from or owned partially or fully by any other party.
Cisco Systems, Inc. reserves the right to add, modify, change, improve or discontinue this program and associated products without notice. All products are subject to availability and all prices are subject to change without notice.

B. Step-by-step Process
Placing the Order

  1. Contact your Cisco Account Manager or Channel Account Manager to obtain a quotation for the trade-in credit amount. The CTMP calculator is not accessible by partners or customers.
  2. When you create the order, in the field 'order type', select 'trade-in/promotional'.
  3. All other aspects of placing the order remain the same with 1 exception: At the 'Header Details' tab you will be prompted to enter some trade-in information. At the 'Type of Program' field, select 'Cisco Technology Migration Plan', then enter the quote number in the field directly below (CTMP Quote#/Promotional Program Name).
  4. Select the tab below entitled 'Return Information', and enter the products you are returning to Cisco.
  5. All other aspects of placing your order are the same as placing a standard order
  6. All Trade-In equipment must be returned to Cisco Systems no later than 60 days after shipment of the replacement solution. Failure to return the equipment can result in an invoice being issued for the full amount of the Trade-In Credit


Returning the Products
Products must be returned to Cisco. Please click here to fill in your RMA information and request pickup of your trade-in equipment by Cisco’s free freight service. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theater guidelines, please go to http://www.cisco.com/offer/tic/cpr_help.html.

Alternatively, the products can be returned to Cisco's designated location (this is not paid by Cisco):

SCA-Cisco Returns
CTMP#: MMDDYYYY-NNNNNNNN
RMA #: 1234567
3357H SouthPark Place Dock Door 49
Grove City, OH 43123

Certificates of Destruction are not allowed in the United States.If you have any questions, please contact Cisco Trade-In Asset Recovery Team at asset-recovery-tradein@cisco.com

Contacts and Additional Information

For requesting additional time to return your trade-in, follow the instructions on this page . The Asset Recovery team will inform you if your request has been granted.
For any additional questions about the Trade-In process, please submit a case via the Case Management Tool  or contact the Customer Success Center at 1-800-553-6387. Choose option 3 for Customer Service, then option 4 for Returns.