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Shipping and Logistics - Cisco.com Order Support

  1. How do I check the status of my order?

  2. How can I view a history of my orders?

  3. Where can I print shipping documents?

  4. What are Cisco terms and conditions of sale, including shipping and delivery terms?

  5. Where can I get a copy of my invoice?

  6. What should I do if I need my shipment forwarded to another location?

  7. What should I do if I received an under shipment or a short shipment?

  8. From what location will my product be shipped?

  9. What if my shipping address is different than my billing address?

1.) How do I check the status of my order?

  1. Go to the Cisco.com homepage and click "Log In" at top right side of page. Enter your Cisco.com user ID and password.
  2. Click Ordering (this will pull up the smaller window shown here).
  3. ClickOrdering within the pop-up window shown above.
  4. When you see the ORDERING page, scroll to "Manage Order". Under the “Manager Order” section, click Status Tool (this will take you to the Status Tool page).

    *Note: Trainings, tutorials, and user guides are also located on this page in the left-hand margin.
  5. Click "Launch Status Tool"
  6. After you have entered the Status Tool, enter the required search parameters and click “Search”.
  7. Scroll through the search result to find status of your order.

*Note: The greater the date range selected, the longer the report will take to generate.

*Note: Clicking blue hyperlinks will provide you with more detailed information when such information is available.

If you have further questions regarding the Order Status Tool, please contact the Global Contact Center at 800-553-6387.

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2.) How can I view a history of my orders?
  1. Go to the Cisco.com homepage and click "Log In" at top right side of page. Enter your Cisco.com user ID and password.
  2. Click Ordering (this will pull up the smaller window shown here).
  3. ClickOrdering within the pop-up window shown above.
  4. When you see the ORDERING page, scroll to "“Manager Order”. Under the “Manager Order” section, click Status Tool (this will take you to the Status Tool page).

    *Note: Trainings, tutorials, and user guides are also located on this page in the left-hand margin
  5. Click on "Launch Status Tool"
  6. When you see the Order Status Tool page, locate the “Reports” tab in the upper right hand side of the page (as illustrated in the screen shot below).

  7. When you see the reporting page, choose the desired search parameters and user delivery information (illustrated in the screen shot below).
  8. After clicking the "Search" button, the appropriate report will be generated.

*Note: The greater the date range selected, the longer the report will take to generate.

*Note: Clicking blue hyperlinks will provide you with more detailed information when such information is available.

If you have further questions regarding the Order Status Tool, please contact the Global Contact Center at 800-553-6387.

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3.) Where can I print shipping documents?

You can access shipping documents to view and print per sales order # and ship set # on the Shipping Documents page. You can choose from three different document types to print:

  • Commercial invoice
  • Packing slip
  • Pro Forma Invoice against an order

 

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4.) What are Cisco terms and conditions of sale, including shipping and delivery terms?

Cisco terms and conditions of sale including shipping and delivery terms are located in the links below:

  • Americas (includes Canada, U.S., Central and South America, and Asia-Pacific/Japan)
  • EMEA

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5.) Where can I get a copy of my invoice?
You can launch the Invoice Tool and search for the invoice you need. For more information on the Invoice Tool, access the tool’s user guides.

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6.) What should I do if I need my shipment forwarded to another location?
You can contact the Customer Service Global Contact Center by sending an e-mail to cs-support@cisco.com. You can also call the Customer Service Global Contact Center to request a “change of ship to location address.” Please note the change request is not guaranteed; changes are dependant on the order fulfillment stage of shipments

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7.) What should I do if I received an under shipment or a short shipment?
For example, if a part is missing or was not shipped and is listed on my purchase order (PO).

First, verify the packing slip and match the shipment received with the Carton ID. Check the entire shipment received (all cartons or boxes). The missing part may be in a different carton or box.

If you do not find the part in the shipment, please contact the Customer Service Global Contact Center by sending an e-mail to cs-support@cisco.com. Please provide the following details:

Subject: Undershipment or shortshipment
SO # / PO #
Missing / short shipped part #
Shipset #
Is it a part/option of a unit / chassis or an individual part

A Cisco agent will research and verify manufacturing test results, packing slips, PO, SO, and invoice and will respond with findings. If warranted, the agent will create a replacement order and provide you with the replacement SO #, the part #, and an estimated ship date.

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8.) From what location will my product be shipped?
This cannot be determined until an order is booked and scheduled by manufacturing, after which it may be possible for an agent to identify which location a specific ship set / line on an order is shipping from.

You may use the Shipment Routing Configurator Tool to configure and optimize your global shipment routing and delivery preferences.

Please note: For U.S. customers, all shipments are domestic. Shipments are sent from manufacturing locations to a Strategic Logistics Center / Distribution Center (SLC / DC) within the U.S. and shipped via domestic carriers to customers.

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9.) What if my shipping address is different than my billing address?
You must specify a bill-to address before ordering from Cisco. Your CMFS (Finance) verifies the bill-to address / location and the bill-to ID that is generated is verified and approved before orders can be placed / booked by Cisco.

If a purchase order is submitted with a new bill-to address that does not exist in our system, the agent may create a new BID # and send a request to the CMFS to validate / approve or deny.

If you need to change the bill-to address after you book an order or would like an invoice to be sent to a new address, please contact your CMFS representative to request this information. You can ship to any location if your CMFS approves your bill-to address when you place an order with Cisco.

You can also access the invoice online via the Invoice Tool.