Who is the Exporter of Record?

Thank you for your interest in the Cisco Returns Program. To determine your specific returns process, please identify the country where the equipment is located in the table below, and review the corresponding returns process instructions.

Due to varying country laws around the world, not all countries are eligible. If your country is not listed, visit the Cisco Takeback and Reuse Program website for more options.

Region Country Returns process
EMEA Aland Islands Customer responsible for exporting return
EMEA Albania Customer responsible for exporting return
EMEA Angola Customer responsible for exporting return
LATAM Argentina Customer not responsible for export
APJC Australia Customer not responsible for export
EMEA Austria Customer not responsible for export
EMEA Azerbaijan Customer responsible for exporting return
EMEA Bahrain Customer responsible for exporting return
EMEA Belgium Customer not responsible for export
EMEA Benin Customer responsible for exporting return
EMEA Bosnia and Herzegovina Customer responsible for exporting return
EMEA Botswana Customer responsible for exporting return
EMEA Bulgaria Customer not responsible for export
EMEA Burundi Customer responsible for exporting return
EMEA Cameroon Customer responsible for exporting return
AMER Canada Customer not responsible for export
EMEA Central African Republic Customer responsible for exporting return
EMEA Chad Customer responsible for exporting return
LATAM Chile Customer not responsible for export
LATAM Colombia Customer not responsible for export
EMEA Congo, Democratic Republic of the Customer responsible for exporting return
EMEA Congo, Republic of the Customer responsible for exporting return
LATAM Costa Rica Customer not responsible for export
EMEA Croatia Customer not responsible for export
EMEA Cyprus Customer not responsible for export
EMEA Czech Republic Customer not responsible for export
EMEA Denmark Customer not responsible for export
LATAM Ecuador Customer not responsible for export
EMEA Egypt Customer responsible for exporting return
EMEA Equatorial Guinea Customer responsible for exporting return
EMEA Estonia Customer not responsible for export
EMEA Eswatini Customer responsible for exporting return
EMEA Ethiopia Customer responsible for exporting return
EMEA Finland Customer not responsible for export
EMEA France Customer not responsible for export
EMEA Gabon Customer responsible for exporting return
EMEA Gambia Customer responsible for exporting return
EMEA Georgia Customer responsible for exporting return
EMEA Germany Customer not responsible for export
EMEA Ghana Customer responsible for exporting return
EMEA Gibraltar Customer responsible for exporting return
EMEA Greece Customer not responsible for export
EMEA Guernsey Customer responsible for exporting return
EMEA Guinea Customer responsible for exporting return
EMEA Guinea-Bissau Customer responsible for exporting return
APJC Hong Kong Customer not responsible for export
EMEA Hungary Customer not responsible for export
EMEA Iceland Customer responsible for exporting return
APJC Indonesia Customer responsible for exporting return
EMEA Ireland Customer not responsible for export
EMEA Isle Of Man Customer responsible for exporting return
EMEA Israel Customer responsible for exporting return
EMEA Italy Customer not responsible for export
APJC Japan Customer not responsible for export
EMEA Jersey Customer responsible for exporting return
EMEA Jordan Customer responsible for exporting return
EMEA Kazakhstan Customer responsible for exporting return
EMEA Kenya Customer responsible for exporting return
EMEA Kosovo Customer responsible for exporting return
EMEA Kuwait Customer responsible for exporting return
EMEA Latvia Customer not responsible for export
EMEA Lebanon Customer responsible for exporting return
EMEA Lesotho Customer responsible for exporting return
EMEA Liberia Customer responsible for exporting return
EMEA Liechtenstein Customer responsible for exporting return
EMEA Lithuania Customer not responsible for export
EMEA Luxembourg Customer not responsible for export
EMEA Madagascar Customer responsible for exporting return
EMEA Malawi Customer responsible for exporting return
APJC Malaysia Customer not responsible for export
EMEA Mali Customer responsible for exporting return
EMEA Malta Customer not responsible for export
EMEA Mauritius Customer responsible for exporting return
LATAM Mexico Customer not responsible for export
EMEA Moldova Customer responsible for exporting return
EMEA Monaco Customer responsible for exporting return
EMEA Montenegro Customer responsible for exporting return
EMEA Morocco Customer responsible for exporting return
EMEA Mozambique Customer responsible for exporting return
EMEA Namibia Customer responsible for exporting return
EMEA Netherlands Customer not responsible for export
APJC New Zealand Customer not responsible for export
EMEA Niger Customer responsible for exporting return
EMEA Nigeria Customer responsible for exporting return
EMEA North Macedonia Customer responsible for exporting return
EMEA Northern Ireland Customer not responsible for export
EMEA Norway Customer responsible for exporting return
EMEA Oman Customer responsible for exporting return
LATAM Panama Customer not responsible for export
LATAM Peru Customer not responsible for export
APJC Philippines Customer responsible for exporting return
EMEA Poland Customer not responsible for export
EMEA Portugal Customer not responsible for export
LATAM Puerto Rico Customer responsible for exporting return
EMEA Qatar Customer responsible for exporting return
EMEA Romania Customer not responsible for export
EMEA Rwanda Customer responsible for exporting return
EMEA Saudi Arabia Customer responsible for exporting return
EMEA Senegal Customer responsible for exporting return
EMEA Serbia Customer responsible for exporting return
EMEA Sierra Leone Customer responsible for exporting return
APJC Singapore Customer responsible for exporting return
EMEA Slovakia Customer not responsible for export
EMEA Slovenia Customer not responsible for export
EMEA Spain Customer not responsible for export
EMEA Sweden Customer not responsible for export
EMEA Switzerland Customer responsible for exporting return
APJC Taiwan Customer not responsible for export
EMEA Tanzania Customer responsible for exporting return
APJC Thailand Customer responsible for exporting return
EMEA Togo Customer responsible for exporting return
EMEA Tunisia Customer responsible for exporting return
EMEA Turkey Customer responsible for exporting return
EMEA Uganda Customer responsible for exporting return
EMEA United Arab Emirates Customer responsible for exporting return
EMEA United Kingdom Customer not responsible for export
AMER United States of America Customer not responsible for export
EMEA Uzbekistan Customer responsible for exporting return
APJC Vietnam Customer responsible for exporting return
EMEA Zambia Customer responsible for exporting return
EMEA Zimbabwe Customer responsible for exporting return
EMEA Andorra Customer responsible for exporting return
LATAM Brazil Customer not responsible for export
EMEA Vatican City Customer responsible for exporting return

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Customer not responsible for exporting return

The equipment you will be returning will be shipped to Cisco's returns receiving or recycling center. Cisco will then determine its next best use at no expense to the customer or to the partner.

  1. Once the used Cisco devices are ready to be returned, the user will submit a return request on the Cisco Return Program (CRP) platform using the devices' product IDs (PID) or serial numbers, generating a return material authorization (RMA) number. If you are ready for these devices to be picked up, you can also submit a pickup request. An agent will reach out to confirm and schedule your pickup.
  2. Package the products according to our packaging guidelines, using any appropriately sized box(es). If your shipment contains more than four boxes, please shrink-wrap, or palletize it prior to pickup.
  3. If you have not submitted a pickup request, enter or search for your RMA in the platform to begin the pickup request. An agent will reach out to confirm and schedule your pickup.
  1. On the day of the pickup, ensure the shipment is available for pickup on the ground floor of the pickup location. A Cisco authorized carrier will collect the shipment and deliver it to a Cisco receiving center.
  2. Once the devices are received at our receiving center, you will see a receipt of all the returned PIDs and quantities associated with the RMA in the platform. You can find this by searching for your RMA in the "Shipping Reports" tab of the platform and clicking on the "Return Details" icon.
  3. The devices will then be responsibly dispositioned to their next best use.

Customer responsible for exporting return

The used Cisco equipment will be shipped to Cisco's returns receiving center where Cisco will determine its next best use at no expense to the customer or to the partner.

Your country regulations may restrict or require additional shipping and customs documentation to enable export of used equipment. Cisco does not control these rules and customers must be aware of any potential local requirements and possible work with local brokers for export. If documents are required, an agent will reach out to request the appropriate documents after the pickup request for the return is generated.

  1. Once the used Cisco devices are ready to be returned, the user will submit a return request on the Cisco Returns Program (CRP) platform using the devices' product IDs (PID) or serial numbers, generating a return material authorization (RMA) number. If you are ready for these devices to be picked up, you can also submit a pickup request. An agent will reach out to collect the required documentation if it is needed per the pickup country's regulations. Once the required documents are received and verified, a Cisco authorized carrier will contact you to confirm a pickup date and time.
  2. If you have not submitted a pickup request, enter or search for your RMA in the "Shipping Report" tab of the platform to begin the pickup request. An agent will reach out to collect the required documentation if it is needed per the pickup country's regulations. Once the required documents are received and verified, a Cisco authorized carrier will contact you to confirm a pickup date and time.
  3. If your pickup country requires additional documentation for the export of technology products, you can use the following tools to find the information you may need to complete the documents:
  • Enter the Product ID in the Cisco Public Export Product Database to find the export classification and export license requirement details for the product.
  • Enter the Product ID in the Cisco Trade Tool to find the Harmonized Tariff Schedule (HTS) Number.
  • Enter the Serial Number in the Cisco Trade Tool to find the Country of Origin (COO).
  • For value, use the original price paid (purchase price).

If there are any issues regarding HTS, COO, or value, submit a case via Customer Service Hub by searching for "HTS Classification", "countryoforigin"(no spaces), or "Customs Valuation" respectively for support

  1. Package the products according to our packaging guidelines, using any appropriately sized box(es). If your shipment contains more than four boxes, please shrink-wrap, or palletize it prior to pickup.
  2. On the day of the pickup, make the shipment is available for pickup on the ground floor of the pickup location. The Cisco authorized carrier will collect the shipment and deliver it to Cisco’s receiving center.
  3. Once the devices are received at our receiving center, you will see a receipt of all the returned PIDs and quantities associated with the RMA in the platform. You can find this by searching for your RMA in the "Shipping Reports" tab of the platform and clicking on the "Return Details" icon.
  4. The devices will then be responsibly dispositioned to their next best use.

For more information, review Cisco's general export compliance guidelines.