Notes on Version 8.5(2+) through 9.0(x) VM Configurations



Contents

The following VM configurations match the following templates:

For 8.5(2+), please use the UCCE_9.0_Win2008_vmv8_v1.1.ova, as the UCCE_8.5_Win2008_vmv8_v1.1.ova has deprecated VM configurations for Agent PGs and Historical Data Servers.

Use the v1.2 OVA only for 9.0(x). The v1.2 ova is identical to v1.1 except for the change of all vNICs to VMXNet3.

Note: Some of the operational capacities specified for the following deployments identify a minimum version required for that capacity. Operational capacities that do not specify version apply to all.


Notes on Router VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE, ICME, CCH, and ICMH Router.

Maximum operational capacities:

Unified CCE Unified ICME NAM
Release 8.5(2)+ 8.5(3)+ 8.5(4)ES+ 9.0(3)ES+ 9.0(3)ES+
Concurrent Agents 8,000 12,000 12,000 28,800 0
Calls Per Second 69 105 105 115 300

Notes:


Notes on Logger VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE, ICME, CCH and ICMH Logger.

Maximum operational capacities:

Unified CCE Unified ICME NAM
Release 8.5(2)+ 8.5(3)+ 8.5(4)ES+ 9.0(3)ES+ 9.0(3)ES+
Concurrent Agents 8,000 12,000 12,000 28,800 0
Microsoft SQL Edition Std Ent Std Ent Std
SAN Required No Yes No No No

Notes:


Virtual disk configuration notes:

You may deploy the two vDisks on the same or separate datastores, and you may customize vDisk 2 to meet specific customer database retention requirements.


Notes on Rogger VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE, ICME, CCH and ICMH Rogger.

Maximum operational capacities:

Unified CCE Unified ICME NAM
Release 8.5(2)+ 8.5(2)+ 9.0(3)ES+
Concurrent Agents 4,000 4,000 0
Calls Per Second 35 58 150

Support for Unified CCH and ICMH CICM Loggers is as shown for Unified CCE and ICME, respectively, for single Instance usage. You may not deploy multi-instance CICM virtualized.

Virtual disk configuration notes:

You may deploy the two vDisks on the same or separate datastores, and you may customize vDisk 2 to meet specific customer database retention requirements.


Notes on Agent PG w/ CTI OS - 2,000 agents VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Agent PG w/ CTI OS or Finesse.

Agent PG types supported:


Desktops supported:


Secondary PGs supported (one of the following):


Maximum operational capacities:


Notes on Agent PG w/ CTI OS - 450 agents VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Agent PG with CTI OS or Finesse.

Agent PG types supported:


Desktops supported:


Secondary PGs supported (one of the following):


Maximum operational capacities:


Notes on Agent PG w/ CAD - 1,000 agents VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Agent PG with CAD Service.

Agent PG types supported:


Desktops supported:


Secondary PGs supported (one of the following):


Maximum operational capacities:

Note that if SQL Server is installed for CAD logging, you may modify the VM to add:


Notes on Agent PG w/ CAD - 297 agents VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Agent PG with CAD Services.

Agent PG types supported:


Desktops supported:


Secondary PGs supported (one of the following):


Maximum operational capacities:


Note that if SQL Server is installed for CAD logging, you may modify the VM to add:


Notes on MR PG - 2,000 agents - 10 PIMs VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE MR PG.

MR PIM types supported:

Maximum operational capacities:


Notes on MR PG - 1,000 agents - 5 PIMs VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE MR PG.

MR PIM types supported:

Maximum operational capacities:


Notes on VRU PG - 9,600 ports - 10 PIMs VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE, ICME, CCH and ICMH VRU PG.

VRU PIM types supported:

Maximum operational capacities:


Notes on VRU PG - 1,200 ports - 4 PIMs VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE, ICME, CCH and ICMH VRU PG.

VRU PIM types supported:

Maximum operational capacities:


Notes on Avaya (Definity) ACD PG VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified ICME and ICMH Avaya (Definity) ACD PG.

For additional requirements, please refer to the Cisco Unified ICM ACD Supplements for Avaya and the Supported Switches (ACDs) matrix.

Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)

Maximum operational capacities:


Notes on TDM ACD PG - 2,000 agents VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified ICME and ICMH TDM ACD PG.

For additional requirements and information about TDM ACD types supported by applicable Unified CCE release, please refer to the Cisco Unified ICM Supported Switches (ACDs) matrix.

Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)

Secondary PGs supported (one of the following):

Maximum operational capacities:


Notes on TDM ACD PG - 250 agents VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified ICME and ICMH TDM ACD PG.

For additional requirements and information about TDM ACD types supported by applicable Unified CCE release, please refer to the Cisco Unified ICM Supported Switches (ACDs) matrix.

Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)

Secondary PG supported: VRU PG

Maximum operational capacities:


Notes on UCC Gateway PG - 2,000 agents VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for UCC Gateway PG, Parent ICME to Child UCCE integrations.

Maximum operational capacities:

You may connect the UCC Gateway PG to Unified CCE or Unified CCX systems (not both).

Notes on UCC Gateway PG - 450 agents VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for UCC Gateway PG, Parent ICME to Child UCCE integrations.

Maximum operational capacities:

You may connect the UCC Gateway PG to Unified CCE or Unified CCX systems (not both).


Notes on Administration Client VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Administration Clients.

May also be used for ISE.


Notes on Administration Server - AW VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Administration Workstation (AW.)

Maximum operational capacities:


Notes on AW-HDS VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Administration Workstation - Historical Data Server.

Maximum operational capacities:

Note: Unified CCE deployments for up to 12,000 agents require SAN storage and Microsoft SQL Enterprise Edition.


Notes on AW-HDS-DDS VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Administration Workstation - Historical Data Server - Detailed Data Server.

Maximum operational capacities:

Note: Unified CCE deployments for up to 12,000 agents require SAN storage and Microsoft SQL Enterprise Edition.


Notes on HDS-DDS VM Configuration for Version 8.5(2+) through 9.0(x)(top)

Used for Unified CCE Historical Data Server - Detailed Data Server.

Maximum operational capacities: 200 Reporting Users, each running 2 historical reports per hour either returning not more than 800 rows or with a data set not larger than 3000

Note: Unified CCE deployments for up to 12,000 agents require SAN storage and Microsoft SQL Enterprise Edition.