Notes on Version 8.0(2+) through 8.5(1) VM Configurations



Contents

Note that release 8.0 uses 8.5 templates for all VMs.

The following VM configurations match the following templates:


Notes on Router 8000 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Router.

Maximum operational capacities:

Unified ICME Router, Unified CCH Router, and Unified ICMH Router are unsupported uses.


Notes on Logger 8000 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Logger.

Maximum operational capacities:

Virtual disk configuration notes:

You may deploy the two vDisks on the same or separate datastores, and you may customize vDisk 2 to meet specific customer database retention requirements.

Unified ICME Logger, Unified CCH Logger, and Unified ICMH Logger are unsupported uses.


Notes on Rogger 4000 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Rogger.

Maximum operational capacities:

Virtual disk configuration notes:

You may deploy the two vDisks on the same or separate datastores, and you may customize vDisk 2 to meet specific customer database retention requirements.

Unified ICME Rogger, Unified CCH Rogger, and Unified ICMH Rogger are unsupported uses.


Notes on Agent PG - CTIOS 2000 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Agent PG with CTI OS.

Agent PG types supported:


Desktop supported: CTI Toolkit (all)

Secondary PGs supported (one of the following):


Maximum operational capacities:


Notes on Agent PG - CTIOS 450 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Agent PG with CTI OS.

Agent PG types supported:


Desktop supported: CTI Toolkit (all)
Secondary PGs supported (one of the following):


Maximum operational capacities:


Notes on Agent PG - CAD 1000 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Agent PG with CAD Services.

Agent PG types supported:


Desktops supported:


Secondary PGs supported (one of the following):


Maximum operational capacities:


Note that if SQL Server is installed for CAD logging, you may modify the VM to add:


Notes on Agent PG - CAD 297 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Agent PG with CAD Services.

Agent PG types supported:


Desktops supported:


Secondary PGs supported (one of the following):


Maximum operational capacities:


Note that if SQL Server is installed for CAD logging, you may modify the VM to add:


Notes on MR PG 2000 agents 10 PIMs VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE MR PG.

MR PIM types supported:


Maximum operational capacities:


Notes on MR PG 1000 agents 5 PIMs VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE MR PG.

MR PIM types supported:


Maximum operational capacities:


Notes on VRU PG 9600 ports 10 PIMs VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE, ICME, CCH, and ICMH VRU PG.

VRU PIM types supported:


Maximum operational capacities:


Notes on VRU PG 1200 ports 4 PIMs VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE, ICME, CCH, and ICMH VRU PG.

VRU PIM types supported:


Maximum operational capacities:


Notes on Avaya ACD PG VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified ICME and ICMH Avaya (Definity) ACD PG.

For additional requirements, please refer to the Cisco Unified ICM ACD Supplements for Avaya and the Supported Switches (ACDs) matrix.

Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)

Maximum operational capacities:


Notes on TDM ACD PG 2000 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified ICME and ICMH TDM ACD PG.

For additional requirements and information about TDM ACD types supported by applicable Unified CCE release, please refer to the Cisco Unified ICM Supported Switches (ACDs) matrix.

Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)

Secondary PGs supported (one of the following):

Maximum operational capacities:


Notes on TDM ACD PG 250 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified ICME and ICMH TDM ACD PG.

For additional requirements and information about TDM ACD types supported by applicable Unified CCE release, please refer to the Cisco Unified ICM Supported Switches (ACDs) matrix.

Desktop supported: CTI Toolkit (all) (Optional—CTI OS Server installed)

Secondary PG supported: VRU PG

Maximum operational capacities:


Notes on UCC Gateway 2000 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for UCC Gateway PG, Parent ICME to Child UCCE integrations.

Maximum operational capacities:

You may connect the UCC Gateway PG to Unified CCE or Unified CCX systems (not both).


Notes on UCC Gateway 450 agents VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for UCC Gateway PG, Parent ICME to Child UCCE integrations.

Maximum operational capacities:

You may connect the UCC Gateway PG to Unified CCE or Unified CCX systems (not both).


Notes on Administration Client VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Administration Clients.

May also be used for ISE.



Notes on Administration Server - AW VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Administration Workstation (AW.)

Maximum operational capacities:


Notes on AW-HDS VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Administration Workstation - Historical Data Server.

Maximum operational capacities:

Note: WebView Server is not supported in virtualized deployments.


Notes on AW-HDS-DDS VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Administration Workstation - Historical Data Server - Detailed Data Server.

Maximum operational capacities:

Note: WebView Server is not supported in virtualized deployments.


Notes on HDS-DDS VM Configuration for Version 8.0(2+) through 8.5(1)(top)

Used for Unified CCE Historical Data Server - Detailed Data Server.

Maximum operational capacities: 200 Reporting Users, each running 2 historical reports per hour either returning not more than 800 rows or with a data set not larger than 3000

Note: WebView Server is not supported in virtualized deployments.