System Performance By Sender Address

This section contains:

Overview

Subject

Statistics on message volume, response time, work time, by sender address.

Purpose

Use this report to view performance data for specific sender addresses.  

Default sort order

By address, and then msg received

Database tables

CEM_Message_Status
CEM_Message_Actions

Report Data

Sender email address (Address)

The email sender address field.

Messages received (Msg Received)

The total number of messages received from this sender address during the specified time window.

Derived from records that are selected based on the message arrival time.

Auto-responses sent (Auto Responses)

The number of auto response messages sent in response to messages received from this sender address during the specified time window.

Derived from records that are selected based on the message send action time.

Agent responses sent (Agent Responses)

The number of agent responses sent in response to messages received from this sender address during the specified time window.

Derived from records that are selected based on the message send action time.

Messages still active (Msg Still Active)

The number of messages still active without reply in response to messages received from this sender address at the end of the specified time window.

Derived from records that are selected based on the message arrival time versus window end time.

Oldest active message (Msg Max Active Time)

The oldest message still active in response to messages received from this sender address at the end of the specified time window. Specified in hours:minutes:seconds (HH:MM:SS).

Derived from records that are selected based on the message arrival time versus window end time.