Components in the Suite
Multi-channel Architecture
Components in the Suite#CallManager
Multi-Channel Contact Center
Components in the Suite#CCS
Multi-channel Architecture
Components in the Suite#CEM
Multi-channel Architecture
Components in the Suite
Components in the Suite#DCA
Components in the Suite#ICM
Multi-channel Architecture
Components in the Suite
Components in the Suite#IPCC
Introduction
Multi-channel Architecture
Multi-Channel Contact Center
Traditional Call Center
Components in the Suite
Multi-Channel Contact Center
Components in the Suite
Components in the Suite#IP-IVR
Multi-Channel Contact Center
Components in the Suite
Introduction
Traditional Call Center
Introduction
Multiple Interactions
Traditional Call Center
Components in the Suite
Multi-channel Architecture