About This Document

Welcome to the Cisco ICM 5.0 Multichannel Software Overview.  This document provides a high-level description of the multichannel software to help you understand how its strengths and flexibility can help you best serve your contact center customers.

Audience

This document is written for anyone who is responsible for administering or deploying the Cisco ICM 5.0 Multichannel Software.

Document Structure

This document has the following sections:

 

 

Related Documentation

You need the following Cisco documentation:

 

 

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:
 

http://www.cisco.com

 

Translated documentation is available at the following URL:
 

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product.  The Documentation CD-ROM is updated monthly and may be more current than printed documentation.  The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation can be ordered in the following ways:

 

http://www.cisco.com/cgi-bin/order/order_root.pl

 

http://www.cisco.com/go/subscription

 

Documentation Feedback

You can provide feedback about Cisco product documentation in the following ways:

 

 

 

 

Cisco Systems

Attn:  Document Resource Connection

170 West Tasman Drive

San Jose, CA  95134-9883

 

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance.  Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web site.  Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web site.

 

http://www.cisco.com/tac

 

To contact the TAC by e-mail, use the address ccbu-csc@cisco.com.

 

In North America, the TAC can be reached at 888-847-8162 or 978-458-4368.  For other telephone numbers and TAC e-mail addresses worldwide, consult the following Web site:

 

http://www.cisco.com/public/support/tac/home.shtml