Cisco Customer Contact Suite Overview
Title page Copyright About This Document
Title page
Copyright
About This Document
Introduction
Introduction Components in the Suite
Components in the Suite
Customer-Focused Contact Center
Traditional Call Center ACDs Internet Protocol Contact Center
Traditional Call Center ACDs
Internet Protocol Contact Center
Multi-channel Services
Multiple Interactions Flexible Routing and Queuing Synchronized Agents and Skill Groups Integrated Reporting
Multiple Interactions
Flexible Routing and Queuing
Synchronized Agents and Skill Groups
Integrated Reporting
Glossary