The first step in integrating the DCA with Collaboration Server is to install the DCA-CCS Updater file on your Collaboration Server. The DCA-CCS Updater is a patch to CCS that allows it to function with the DCA. The Updater:
Configures CCS to automatically load the Collaboration Toolbar for agents and callers.
Hides or disables controls in the CCS Agent and Caller Desktops that conflict with the DCA.
Sets caller complexity mode to Simple (to eliminate security warnings).
Modifies the CCS ScriptBuilder so that it automatically routes content requests to the DCA.
The DCA-CCS Updater must be run on each Collaboration Server you plan to use with the DCA.
The DCA-CCS Updater works by modifying and replacing a number of configuration files on your Collaboration Server (it also adds several new files). If you are not using a fresh install of CCS with the DCA, it is possible that these files these files contain customization that will be lost when you run the Updater. Therefore, before running the Updater, Cisco recommends that you:
Review DCA 2.01 Changes to CCS Files. It lists the CCS files affected by the Updater and describes the nature of the changes.
Determine whether you have customized CCS by modifying these files. Assess the extent and nature of this customization, and whether you want this customization to continue after CCS is integrated with the DCA.
As necessary, make copies of the affected files prior to running the Updater.
After running the Updater, reintroduce any desired customization that was lost. DO NOT do this by overwriting the Updater-modified files with the originals. Rather, re-enter or copy and paste code, settings, etc. in the files as necessary. When you do this, be careful not to change any settings or code required by the DCA (DCA-required settings/code are commented as such in files the DCA overwrites but not in those it modifies).
The DCA-CCS Updater automatically creates backups of CCS files it modifies or replaces. These backups represent the files as they existed BEFORE the Updater was run. For files that the Updater:
Modifies, it creates a copy of the original with the extension .bak. (for example, myfile.properties.bak). These are stored in the same directory as the original file.
Replaces, it creates a copy of the original and stores it in a zip file named DCA_2.01_CCS4x_Updater-JHTML.zip). The zip file is placed in <CCSrootdirectory>\Uninst.
Caution: These automatic backup files are what the DCA uses to restore your original CCS configuration if you ever choose to uninstall the Updater. Therefore, do not modify, rename, or change the location of these files.
If necessary, you can uninstall the DCA-CCS Updater from your Collaboration Server. Uninstalling the Updater reverses any changes it made to your original Collaboration Server configuration, PROVIDED that the affected files were not modified subsequent to installing the Updater.
(Note: Affected files that HAVE been modified subsequent to installing the Updater can be restored manually from their backups.)
See Also
For related information, see:
About DCA 2.01 Changes to CCS Files
About DCA 2.01 Changes to Agent Role Settings
How to Install the DCA-CCS Updater