Prior to installing the DCA 2.01, the following prerequisite software must be installed and properly configured .
Prerequisite: |
Version: |
Notes: |
Microsoft Windows 2000 (with the latest service pack) |
|
Your Windows 2000 server must have:
|
Microsoft Internet Information Server (IIS) |
5.0 |
Regarding your IIS installation:
|
Microsoft Internet Explorer or Netscape Navigator |
IE: 5.01 or greater |
Used to access the DCA Admin Tool and DCA documentation. |
Prerequisite: |
Version: |
Notes: |
Solaris |
8 with the patch 108528-19 or greater |
Should update with latest Sun patches
|
JDK
|
1.3.1
|
The JDK 1.3.1 is available in the DCA CD. You must install JDK 1.3.1 before installing Sun ONE Web Server. Note: Sun ONE Web Server installation prompts for JDK path. Provide the path where the JDK is installed. |
Sun ONE (iPlanet) Web Server |
6 with Service Pack 4 or greater |
Regarding your Sun ONE Web Server:
|
Microsoft Internet Explorer or Netscape Navigator |
IE: 5.01 or greater |
Used to access the DCA Admin Tool and DCA documentation. |
Install the Sun ONE Web Server as a “root” before you begin with installing the Cisco Dynamic Content Adapter (DCA) 2.01.
Note: The Sun ONE Web Server configurations will be a little different depending on whether you are installing the DCA as a “root” or as a “non-root”.
a) Configuring Sun ONE Web Server if you are installing the DCA as a “root”
Among the Sun ONE Web Server installation options, select 'Typical Installation'.
At the appropriate prompt where you need to select the Sun ONE Web Server components, type: 1,3,4,5 and press <Enter>
Note: Exclude the Java Runtime Environment (JRE) option while installing the various Sun One Web Server components.
You might want to retain the defaults for the Sun ONE System user and System group. To retain the defaults, at the appropriate prompts, press <Enter>.
Note: The respective defaults are user: nobody and group: nobody.
When you receive the prompt for the JDK path, provide the directory path for the JDK 1.3.1.
b) Configuring Sun ONE Web Server if you are installing the DCA as a “non-root”
Note: Contact your System Administrator to create the “non-root” DCA user, and to specify the group to which that user belongs, before you begin with the Sun ONE Web Server installation.
Among the Sun ONE Web Server installation options, select 'Typical Installation'.
At the appropriate prompt where you need to select the Sun ONE Web Server components, type: 1,3,4,5 and press <Enter>
Note: Exclude the Java Runtime Environment (JRE) option while installing the various Sun One Web Server components.
When the Sun ONE Web Server installation prompts for the System user and System group, provide the same username and user group of the DCA non-root user created earlier.
For example, if the DCA non-root entities for username and user-group that your System Administrator created are dcauser and dcagroup respectively, enter the same names: dcauser and dcagroup as the System user and System group during the Sun ONE Web Server installation as well.
When you receive the prompt for the JDK path, provide the directory path for the JDK 1.3.1.
Note: After installing the Sun ONE Web Server for DCA, ensure that Sun ONE Web server instance directory meant for the DCA has necessary write-permissions.
For test environments only, your Collaboration Server must be accessible by the same name both inside and outside of your network. For example, if your Collaboration Server is accessed from the Internet as http://myCCS.mydomain.com, then within your local network the DCA must be able to access it using that same name.
This ensures that the DCA can access the default CCS Call Me page file on your Collaboration Server. (The Call Me page is served to both agents and callers at the start of a CCS Call Me session.) In an actual production environment, this page is served from a Web content server, thereby removing this requirement.
See Also
For related information, see: