At its highest level, moving towards a live deployment of the DCA involves the basic steps described below. Consult the DCA Administration and Configuration Guide for more detailed instructions on configuring the DCA.
Step 1 |
Install Cisco Collaboration Server |
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If you are not a current CCS user, you must install CCS prior to implementing the DCA. Cisco recommends that, whenever possible, you use a fresh CCS installation with the DCA. |
Step 2 |
Install the DCA |
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The DCA should be installed on its own server. Installation tasks include: Based on how you choose to deploy the DCA, you may also need to: |
Step 3 |
Integrate the DCA with CCS |
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After installing the DCA, you must integrate with the Collaboration Server. Depending on your CCS version, integration tasks include:
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Step 4 |
Perform post-installation configuration |
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In most cases, you can use the DCA as-is immediately after installing and integrating it with CCS; post-installation configuration is usually not necessary. You may need to:
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Step 5 |
Test your site with the DCA |
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Thoroughly test your site with the DCA. Based on the results of the test, you may choose to:
After deploying the DCA, Cisco recommends that you re-test your site with the DCA whenever you add new pages or make changes to existing pages. |
Step 6 |
Train your agents to collaborate using the DCA |
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Because the methods for sharing Web content through the Collaboration Toolbar are different than those for standalone Collaboration, agents should be trained in the proper use of the tool. |
See Also
For related information, see:
The DCA Product Overview Guide
The DCA Administration and Configuration Guide