How to Deploy the DCA

At its highest level, moving towards a live deployment of the DCA involves the basic steps described below. Consult the DCA Administration and Configuration Guide for more detailed instructions on configuring the DCA.

 

Step 1

Install Cisco Collaboration Server

 

If you are not a current CCS user, you must install CCS prior to implementing the DCA. Cisco recommends that, whenever possible, you use a fresh CCS installation with the DCA.

Step 2

Install the DCA

 

The DCA should be installed on its own server. Installation tasks include:

  1. Installing prerequisite software.

  2. Running the DCA Installer.

  3. Installing the license file.

  4. Testing the installation.

Based on how you choose to deploy the DCA, you may also need to:

Step 3

Integrate the DCA with CCS

 

After installing the DCA, you must integrate with the Collaboration Server. Depending on your CCS version, integration tasks include:

  1. Assessing and possibly backing-up CCS customization that may be overwritten by the DCA-CCS Updater.

  2. Running the DCA-CCS Updater on the CCS server.

  3. Creating the CCS connection to DCA.

  4. Testing the DCA-CCS integration.

Step 4

Perform post-installation configuration

 

In most cases, you can use the DCA as-is immediately after installing and integrating it with CCS; post-installation configuration is usually not necessary. You may need to:

  • Configure the DCA for SSL: To share secure content, you must configure the DCA for SSL.

  • Change the Admin Tool password: Cisco recommends that you do this shortly after installation.

Step 5

Test your site with the DCA

 

Thoroughly test your site with the DCA. Based on the results of the test, you may choose to:

  • Further customize the DCA.

  • Make changes to your site to address any identified collaboration issues.

After deploying the DCA, Cisco recommends that you re-test your site with the DCA whenever you add new pages or make changes to existing pages.

Step 6

Train your agents to collaborate using the DCA

 

Because the methods for sharing Web content through the Collaboration Toolbar are different than those for standalone Collaboration, agents should be trained in the proper use of the tool.

 

See Also

For related information, see:

About Installing the DCA

About DCA-CCS Integration

The DCA Product Overview Guide

The DCA Administration and Configuration Guide