About DCA Server Software Requirements

Prior to installing the DCA 2.01, the following prerequisite software must be installed and properly configured .

Windows Platform

Prerequisite:

Version:

Notes:

Microsoft Windows 2000 (with the latest service pack)

 

Your Windows 2000 server must have:

  • A TCP/IP connection

  • A valid DNS entry

  • Must be able to access your Web content servers via TCP/IP

Microsoft Internet Information Server (IIS)

5.0

Regarding your IIS installation:

  • Cisco recommends to use IIS's default installation options.

  • If your DCA will use SSL (that is, if you will be using the DCA to share secure content), an appropriate server certificate must be installed and SSL configured, as desired.

  • If you choose, you can install the IIS Lockdown Tool on your Windows 2000/IIS server, but ONLY AFTER installing the DCA. If the Lockdown Tool is already installed on your server,  you must uninstall it before installing the DCA. Failure to do this will prevent the DCA from installing properly. Read About the IIS Lockdown Tool for more information.

Microsoft Internet Explorer or Netscape Navigator

IE: 5.01 or greater

Used to access the DCA Admin Tool and DCA documentation.

Solaris Platform

Prerequisite:

Version:

Notes:

Solaris

8 with the patch  108528-19 or greater

Should update with latest Sun patches

  1. A TCP/IP connection

  2. You must to have a valid DNS entry for this server so that the IP address can be associated with a domain name and must be able to access your Web content servers via TCP/IP.

  3. The DCA install script loads all the files into the user mentioned directory, it is mandatory that the this directory has more space (Approximately 3-4 Gb)

  4. Make sure that the home directory has enough space to store the iPlanet (Sun ONE) log

JDK

 

1.3.1

 

The JDK 1.3.1 is available in the DCA CD. You must install JDK 1.3.1 before installing Sun ONE Web Server.

Note: Sun ONE Web Server installation prompts for JDK path. Provide the path where the JDK is installed.

Sun ONE (iPlanet) Web Server

6 with Service Pack 4 or greater

Regarding your Sun ONE Web Server:

  1. Install the Sun ONE Web Server as a ‘root’ before you begin to install the DCA. Refer to the section “Sun ONE Web Server Configurations for DCA”.

  2. Ensure that your Sun ONE Web server’s instance meant for installing the DCA has not undergone any customization.

  3. If your DCA uses SSL (that is, if you will be using the DCA to share secured content), install an appropriate server certificate, and configure SSL accordingly.

Microsoft Internet Explorer or Netscape Navigator

IE: 5.01 or greater

Used to access the DCA Admin Tool and DCA documentation.

Sun ONE Web Server Configurations for DCA

Install the Sun ONE Web Server as a “root” before you begin with installing the Cisco Dynamic Content Adapter (DCA) 2.01.

Note: The Sun ONE Web Server configurations will be a little different depending on whether you are installing the DCA as a “root” or as a “non-root”.

a) Configuring Sun ONE Web Server if you are installing the DCA as a “root”

  1. Among the Sun ONE Web Server installation options, select 'Typical Installation'.

  2. At the appropriate prompt where you need to select the Sun ONE Web Server components, type: 1,3,4,5 and press <Enter>

Note: Exclude the Java Runtime Environment (JRE) option while installing the various Sun One Web Server components.

  1. You might want to retain the defaults for the Sun ONE System user and System group. To retain the defaults, at the appropriate prompts, press <Enter>.

Note: The respective defaults are user: nobody and group: nobody.

  1. When you receive the prompt for the JDK path, provide the directory path for the JDK 1.3.1.

 

b) Configuring Sun ONE Web Server if you are installing the DCA as a “non-root”

Note: Contact your System Administrator to create the “non-root” DCA user, and to specify the group to which that user belongs, before you begin with the Sun ONE Web Server installation.

  1. Among the Sun ONE Web Server installation options, select 'Typical Installation'.

  2. At the appropriate prompt where you need to select the Sun ONE Web Server components, type: 1,3,4,5 and press <Enter>

Note: Exclude the Java Runtime Environment (JRE) option while installing the various Sun One Web Server components.

  1. When the Sun ONE Web Server installation prompts for the System user and System group, provide the same username and user group of the DCA non-root user created earlier.

For example, if the DCA non-root entities for username and user-group that your System Administrator created are dcauser and dcagroup respectively, enter the same names: dcauser and dcagroup as the System user and System group during the Sun ONE Web Server installation as well.

  1. When you receive the prompt for the JDK path, provide the directory path for the JDK 1.3.1.

Note: After installing the Sun ONE Web Server for DCA, ensure that Sun ONE Web server instance directory meant for the DCA has necessary write-permissions.

DCA Access to Collaboration Server

For test environments only, your Collaboration Server must be accessible by the same name both inside and outside of your network. For example, if your Collaboration Server is accessed from the Internet as http://myCCS.mydomain.com, then within your local network the DCA must be able to access it using that same name.

This ensures that the DCA can access the default CCS Call Me page file on your Collaboration Server. (The Call Me page is served to both agents and callers at the start of a CCS Call Me session.) In an actual production environment, this page is served from a Web content server, thereby removing this requirement.

See Also

For related information, see:

About DCA Supported Platforms

About DCA Software Requirements

About the IIS Lockdown Tool