Cisco Product Quick Reference Guide Availability
Q: When can I preorder the October 2011 edition of the Cisco Product Quick Reference Guide?
A: Preordering will begin on September 12, 2011. To receive an email notification when preordering starts, please register in the Document Center.

Q: When will the October 2011 edition be released for shipping?
A: The October 2011 edition will be released on October 3, 2011.

Q: When will the PDF and HTML versions of the October 2011 edition be available online?
A: For the first time, we will release the PDF and HTML versions simultaneously with the hard copy version. You may access these versions by registering in the Document Center.

Q: Where can I find the PDF and HTML versions of previous editions?
A: You can obtain previous editions in the Document Center.

Q: When will the next edition be available?
A: The next edition will be available in fall 2012. If you would like to receive an email notification when the next edition is released, please register with the Document Center.

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Ordering
Q: How do I order a printed copy or extra copies?
A: When preordering begins or the guide is released for sale, you may purchase a printed copy through the Ordering menu on the homepage. You can also go directly to Cisco Marketplace

Q: What are the payment options available?
A: The Cisco Marketplace Collateral Store accepts the following forms of payment:

For Cisco customers, guests, resellers and partners:
  • Credit card
  • Purchase orders, which will be approved by our vendor. Goods and services will not be shipped until full payment has been received from a purchase order. All invoices are paid directly to the supplier on behalf of Cisco.
  • Wire transfers (international orders only)

For employees:
  • Access Visa preferred corporate credit card
  • iProcurement access where available. iProcurement punch-out is now available. Employees may select the Cisco Marketplace Collateral Store on the homepage of our iProcurement system. The system allows shipments only to an internal Cisco office, not to external offices for department charges. This process issues a purchase requisition from our Oracle system.

Q: How do I check the status of my order?
A: All orders include tracked shipping. After your order ships, you will receive an email confirmation that includes a tracking number and carrier information. Please use this information to track your shipping. For any other questions about shipping, visit the Cisco Marketplace Collateral Store FAQs, or refer to your email order confirmation for contact information.

Q: I have not received my guide. What can I do?
A: You can check the status of your order by clicking on the tracking number you receive in your confirmation email. If you still have a problem with your order, visit the Cisco Marketplace Collateral Store FAQs for contact information.

Q: Can I contact the Cisco Marketplace Customer Support by phone or email?
A: Yes, you can contact Cisco Marketplace with questions or comments at any time using the following information:
  • Email : mktg-collateral-store@external.cisco.com
  • Phone:
    • 1-866-463-3487 (within the United States. or Canada)
    • +1-408-519-5055 (outside the United States. or Canada)
  • Fax: +1-408-519-5001

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Feedback and Corrections
Q: How do I submit text corrections?
A: We thank you for your help in keeping the Cisco Product Quick Reference Guide as accurate as possible. Please submit email to feedback_ciscoguide@cisco.com .

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Product Information
Q: I have questions about a product in the guide. Whom do I contact?
Technical Support:
For customer support tips, software center, online documents, and more.
Partner Help:
Search knowledge database and ask questions.
Call 1-800-GO-Cisco

Q: Whom do I contact if I need help with a product?
Technical Support:
For customer support tips, software center, online documents, and more.
Partner Help:
Search knowledge database and ask questions.
Call 1-800-GO-Cisco (800 462 4726)

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Email Notifications
Q. How can I sign up for email notifications about guide updates, such as new releases, ordering information, and discounts?
A: When you register in the Document Center, you will have the option to be notified by email for guide updates. Just select "yes" on the survey form.

If you are already registered, go to Document Center Account Details and subscribe.

To unsubscribe, click the "unsubscribe" link in our notification emails.

Your privacy is important, and we do not share your information with anyone.

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