Rapid Benchmark Tool
How aggressively is your organization deploying communications and collaboration applications to the cloud?
What benefits and ROI are you expecting? And who is driving these deployments—
IT or business leaders?
This brief, 5-question poll will help you see how you stack up against your peers with these and other issues.
Which cloud-based applications has your organization deployed or is it planning to deploy within the next 24 months?
(Select all that apply)
(Select all that apply)
Voice communications
Video communications
Voice mail and integrated messaging)
Instant messaging
Email
Presence
Mobility services
Web conferencing (e.g., WebEx)
Customer collaboration (Contact Center)
Telepresence conferencing
None of the above
71%
71%
72%
76%
77%
67%
72%
84%
70%
68%
22%
Which cloud-based applications are currently deployed on an enterprise-wide basis?
(Select all that apply)
(Select all that apply)
Voice communications
Video communications
Voice mail and integrated messaging)
Instant messaging
Email
Presence
Mobility services
Web conferencing (e.g., WebEx)
Customer collaboration (Contact Center)
Telepresence conferencing
None of the above
41%
54%
30%
59%
64%
40%
38%
37%
36%
41%
5%
Which groups are driving the need for cloud-based communication or collaboration applications?
(Select all that apply)
(Select all that apply)
IT
C-level executive/management
Sales
Marketing
Customer service/support
Operations
HR
Finance
Other
Don't know
50%
34%
31%
30%
24%
22%
19%
18%
5%
7%
Which has your organization been highly successful in achieving from its investments in cloud-based communication and collaboration applications?
Achieving a certain percentage of IT cost savings
Achieving percent gains in efficiency
Achieving percent gains in productivity
Completing specific technology implementations on time/under budget
Creating new products or services/introducing a new revenue stream
Delivering new services on time/under budget
Enabling more profitable revenue
64%
62%
62%
58%
54%
57%
54%
Which of the following criteria are critical to business leaders (CEO, CFO,
etc.) when they evaluate the potential ROI of cloud-based solutions?
Enabling more profitable revenue
Delivering new services on time/under budget
Achieving percent gains in productivity
Achieving percent gains in efficiency
Completing specific technology implementations on time/under budget
Achieving a certain percentage of IT cost savings
Creating new products or services/introducing a new revenue stream
78%
76%
74%
73%
71%
71%
70%
