The Cisco Business Communications Solution is the industry’s first smart, simple, and secure communications solution designed and priced for small- to medium-sized businesses. It uniquely offers integrated IP Communications, switching, security, wireless, and routing products with service, support and financing options tailored for the needs of small- to medium-sized businesses.

For Organizations with 20 to 250 Employees

For growing businesses, the Cisco Business Communications Solution is based on the IP Communications Express Solution, which provides software-based call processing, voice mail and auto-attendant features, centralized management and configuration tools, and scalable switching and routing technologies to support the functions you need to for your organization. For resellers, the configuration tool and additional options simplify the ability to serve customers. View Solution Blueprint for Small Businesses

Components of the product portfolio include:

• Call Processing and Messaging: Cisco CallManager Express and Cisco Unity Express
• Routing and Switching: Cisco Catalyst Express 500, Cisco 2800 Integrated Services Routers and Cisco 3800 Integrated Services Routers
• Management and Configuration: Cisco Network Assistant, Cisco IP Communications Quote Builder Tool, and Cisco IP Communications Express Quick Configuration Tool

For Organizations with up to 1500 Employees

New additions to the product portfolio include:

• Integrated Messaging and Voice Mail: Cisco Unity, Cisco Unity Connection
• Single-Number Reach: Mobile Connect functionality with Cisco MobilityManager
• Voice and Web Conferencing: Cisco MeetingPlace Express
• Contact Centers: Cisco IPCC Express
• Monitoring and Management: CiscoWorks IP Communications Operations Manager, CiscoWorks IP Communications Service Monitor, and Cisco Voice Provisioning Tool
• Switching Support: Cisco Catalyst 2960

For Organizations of All Sizes

The Cisco Business Communications Solution includes several endpoints and phones to meet a variety of needs, including products to enable connectivity to and smooth migration from existing analog telephony devices, as well as applications to enhance customer care and business productivity. New additions to the product portfolio include:

• Cisco Wireless IP Phone 7920: increased security, faster roaming, higher voice quality, and XML application compatibility
• Cisco IP Phone 7941G and Cisco IP Phone 7961G: higher resolution displays for XML applications
• Cisco IP Phone 7985G: integrated video endpoint for video collaboration
• Cisco VG224 Series Gateways: legacy analog device support
• Cisco Communications Connector: for converged Microsoft CRM and IP communications applications

Tailored Service and Support Programs

Cisco SMB Support Assistant is a technical support program for organizations with fewer than 250 employees, it is designed to help you control costs, ensure operational efficiency, and protect network investments. The program features a simple-to-use portal and client, 8x5 Cisco technical support, and next-day equipment replacement options.
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Larger organizations can take advantage of Cisco SMARTnet support including 24-hour Cisco technical support and multiple equipment-replacement options. The Cisco Lifecycle Services approach helps you to effectively prepare, plan, design, implement, operate, and optimize your IP Communications solution.
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