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Customer Advocacy - Asia Pacific
Cisco SMB Support Assistant
Cisco SystemsŪ is pleased to announce the availability of the Cisco SMB Support Assistant service in the Asia Pacific region*. The Cisco SMB Support Assistant is Cisco's first technical support service available to channel partners developed specifically for the small and medium-sized business market.
What is Cisco SMB Support Assistant?
Cisco SMB Support Assistant is for small and medium-sized businesses that require support on select Cisco devices running basic routing, switching, wireless, security and VPN applications. It is designed for timely resolution of problems associated with the typical small and medium business.
What are the service components?
- Open a Service Request (case) 24 hours a day, 7 days a week; Cisco SMB technical assistance agents will respond within one business day
- Next Business Day Advance Replacement, where available, otherwise Same Day Ship
- Operating System Bug Fixes for Cisco SMB Support Assistant (when required)
- Management tools designed specifically for SMBs: Start-up and Configuration Assistance, Basic Health Checks and Troubleshooting, Inventory and Contract Management
What products are supported?
Cisco SMB Support Assistant will support basic routing and switching applications running on the following Cisco products:
| Routers |
SOHO Routers |
Wireless Products |
Switches |
Firewall Products |
1700
1800
2600
2800
|
800BB
800TRAD
|
AIR100
AIR1200
AIR1300
AIR1400
AIR340
AIR350
AIRAP
AIRBK
AIRCA
AIROLD
|
C2900XL
C2940
C2950
C2970
C3500XL
C3550
C3560
|
PIX-501
PIX-506
PIX-515
|
View several short multimedia presentations to determine which support is The Right Fit.
(* Flash plug-in required)
Who can I contact for more information?
For more information on Cisco SMB Support Assistant, please contact your Cisco Channel Account Manager or Cisco Authorised Distributor.
Additional Cisco SMB Support Assistant resources
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Datasheet
Technical specifications, hardware and software requirements, and optimal and standard usage guidelines.
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Frequently Asked Questions
Information about Cisco services in question-and-answer format.
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Presentation with Portal Information
Customer presentation outlining the features and benefits of Cisco SMB Support Assistant.
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Presentation without Portal Information
Customer presentation outlining the features and benefits of Cisco SMB Support Assistant.
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Quick Reference Guide
A handy pocket-sized reference guide outlining the features of Cisco SMB Support Assistant.
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Service Contact Centre
The Cisco Service Contract Centre, services lifecycle management system, is a comprehensive portfolio of online service management tools that makes it easy for partners to manage all stages of service lifecycle.
* Cisco SMB Support Assistant coming soon to China and India. Contact your Cisco Channel Service Account Manager or Cisco Authorised Distributor for more information.
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