Cisco Systems developed My Colleagues Tool Granular (MCTG) so that Cisco Customers and Partners can manage which of their service contract numbers are present in Cisco.com (CPR/CCO) user profiles. The contract numbers determine which Cisco services users are allowed to obtain (e.g., technical/TAC support, RMAs/hardware replacement).
What You Can Manage with My Colleagues Tool Granular
Using the tool, Customer or Partner Administrators can:
- Grant users support access by adding administered contract numbers to Cisco.com user profiles
- Prevent users from obtaining support by removing administered contract numbers from Cisco.com user profiles
- Block users from re-adding administered contract numbers to their profiles after they have been removed by Cisco or another MCTG Administrator
- Unblock users so contract numbers can be added to their Cisco.com profiles, if appropriate
- Lock a contract number so that only an MCTG Administrator for that contract can add it to a user (Cisco cannot)
- Unlock a contract number so Cisco can add it to Cisco.com profiles
- Email a user directly from the tool
- Export all administered contract numbers, all users for a specific contract number, or all blocked users for a specific contract number to an Excel file
Up to 500 contract numbers can be managed using this tool. If you want to manage access to support, but have more than 500 contract numbers, you should consider using My Colleagues Tool Aggregate instead. More information on this other tool can be found under Find Answers at the Service Support Center. You can also click here to view a short My Colleagues Aggregate Tool Tour.
How You Can Sign Up
Access to My Colleagues Tool Granular can be obtained through a request from a Cisco Account Manager (AM), Relationship Manager (RM), Channel Account Manager (CAM), Service Sales Manager (SSR), Service Account Manager (SAM), Service & Support Manager (SSM), or Partner Support Manager (PSR) who is responsible for the contract number(s) to be managed.
Or, an existing Administrator can submit a request to the Service Support Center asking to establish other administrators for the contracts they administer.
A single contract may have one or more Administrators. Likewise, a single Administrator may support one or more contracts via My Colleagues Tool Granular.
If you do not know an existing Administrator who can obtain access to the tool for you, you can obtain access by sending an email to one of the your Account Team members with "My Colleagues Tool Granular" in the "Subject" line. Please include the following regarding the new Administrator in the body of your email.
- Cisco.com ID
- User's first and last name
- Company name
- Contract number(s) - (please list all contracts to be administered)
The Account Team member will request the access using the Service Support Center.
Existing Administrators or Account Team members should click the "Open a Case" link. Then, under "Categories", select "Service Tools", "My Colleagues Tool Granular (MCTG)", and "Tool Access".
Tool Support
Answers to frequently asked questions can be found in the "Questions and Answers" document linked below and also at the Service Support Center under the "Find Answers" link.
If you have problems with the tool, go to the Service Support Center, click the "Open a Case" link. Then, under "Categories", select "Service Tools", "My Colleagues Tool Granular (MCTG)", and the appropriate drop down item for your problem type.
More Information
- Take a Tour of the Tool
- View Instructions on How the Tool Works
- Questions and Answers
- Contract Lock/Unlock Terms & Conditions
- Log in to My Colleagues Tool Granular
